• success stories

    EECB / BBB Complaint Solves $500 Dispute With TMobile

    Bill says that an EECB (executive email carpet bomb) follow up to a BBB complaint solved his $500 billing dispute with TMobile, and he couldn't be happier. More »

    10:23 AM on Wed Nov 26 2008
    By Meg Marco
    3,722 views, 9 comments

  • success stories

    EECB Convinces Best Buy To Pay For Damage To Car

    Here's a good example of how to write an effective Executive Email Carpet Bomb, or EECB, to break through the "please hold" purgatory of the company's phone system. Alicia's car's bumper was scratched by a Best Buy employee, and calling consumer relations as directed proved fruitless. Now she's got a check in her hands from Best Buy to pay for the repairs.

    We have quite a few stories now about Best Buy responding favorably to EECBs, which goes to show that if you can find a way to reach the company's executives—and you write a good EECB—your odds of having your problem favorably resolved improves considerably. More »

    6:34 PM on Thu Nov 20 2008
    By Chris Walters
    10,510 views, 48 comments

    Most discussed Mless: ...46" TV in a Fit? wow... more »

  • ikea

    EECB Cures Ikea Phone Loop, Induces Mass Customer Service

    All reader Scott wanted to do was get his daughter a 'Big Girl Bed'. After a nearly 6-hour trek to a nearly empty Ikea, Scott had to grab the name of the bed and attempt to pick it up himself at the 'furniture pick-up'. However, when he arrived home, he was not happy to learn that it didn't come with all the pieces he needed to build it. Stuck in a robot-phone loop, Scott turned to the tried-and-true EECB. See Scott's letter, as well as Ikea's response, inside. More »

    11:30 AM on Thu Nov 20 2008
    By Alex Jarvis
    9,118 views, 63 comments

    Most discussed Murph1908: Ok, not blaming the consumer here. But I am puzzled. Green Bay to Schaumburg is a 200 mile drive. more »

  • enterprise

    Enterprise EECB Saves Man From Unjustly Paying $560 For Bumper Scratch

    Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist's instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. "Long story short," he writes, "Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped... GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!"

    So, if the low-level peons are ripping you off, try appealing to the higher authorities, en-masse, via EECB.
    (Photo: Alexis Deadly)

    1:33 PM on Fri Nov 7 2008
    By Ben Popken
    6,503 views, 38 comments

    Most discussed okinawadato: reviled? ERAC is most definitely a nightmare. Now that we have gotten the business side's opinion, here's the consumer's: 1. Don't be more »

  • phone numbers

    Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

    Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »

    9:43 AM on Fri Nov 7 2008
    By Ben Popken
    13,079 views, 17 comments

    Most discussed caholla: Awww....I had one of those little telephones when I was a kid. When you'd pull it with the string it more »

  • success stories

    When 9 Phone Calls Can't Get Your FiOS Installed, Email The CEO

    Reader Bill was getting the run around from Verizon— but he wasn't even a customer yet! His dramatic ordeal started on October 9th, and by the 16th he'd taken a full day off of work, called Verizon nine times and still he was without FiOS. More »

    10:35 AM on Fri Oct 17 2008
    By Meg Marco
    11,227 views, 32 comments

    Most discussed JMB: Maybe the headline should read "When 9 Phone Call Can't Get Your FiOS Installed, Support a Company That Actually Wants more »

  • success stories

    Letter To Bank of America CEO Results In Waived Overdraft Fees, Joy

    Luisa accidentally overdrafted her checking account with Bank of America, but found that no matter how much money she put in — it was being eaten up by the fee monster that lurks at the bottom of her account. It has big yellow teeth and glowing eyes and only the CEO can control it... Rrraaawwwrrrr........ More »

    12:35 PM on Thu Oct 16 2008
    By Meg Marco
    12,463 views, 39 comments

    Most discussed the Goat: "I am writing to you as a full-time college student and mother of a toddler. . ." I hate when people more »

  • wells fargo

    Contact Info For Wells Fargo CEO John Stumpf And Friends

    Here's some info we dug up that can help you contact some higher ups at Wells Fargo if you've tried regular customer service and escalating to supervisors and it's not working out. More »

    9:32 PM on Tue Sep 23 2008
    By Ben Popken
    2,932 views, 12 comments

  • blizzard

    Reach Blizzard Entertainment Executives

    If you have a problem with Blizzard Entertainment, makers of World of Warcraft, among other diversions, and contacting regular customer doesn't help, try some of the contact info inside... More »

    10:20 AM on Thu Sep 18 2008
    By Ben Popken
    3,868 views, 31 comments

  • followups

    EECB Gets Credit Union To Pay Up $125

    Rick has been trying for months to get his his credit union, Opportunities Credit Union of Vermont, to pay up for a $125 home inspection, and now, a week after sending his EECB, he prevailed. As we wrote last week, his credit union was supposed to pay for a home inspection but said they didn't have to because the bill was never sent. However, the home inspector uses an electronic billing system and it showed that the credit union rep had in fact read the sent bill. Emails and phone calls between Rick and his credit union rep led to a stalemate. Then Jim sent off an executive email carpet bomb and got the following back from the credit union president: More »

    11:11 PM on Tue Sep 16 2008
    By Ben Popken
    4,423 views, 8 comments

    Most discussed meatbeagle: OP here! Actually, Ben may have slept through the making of this post, changing my name from "Rick," to "Jim" more »