Consumerist
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dude, you're eventually getting a Dell
Dell Will Overnight Your Replacement Laptop Within 18 Business Days
Rob tells us he ordered a Dell laptop from their outlet store, but received the wrong machine. He says he called up Dell and asked for them to send the computer that he actually ordered. "Sure," said the nice folks at Dell. "We'll overnight you the correct computer within eighteen business days." Rob was confused. More » -
lawsuits
NY AG: Intel Is An Illegal Monopoly That Uses "Bribery And Coercion"
Andrew Cuomo, the Attorney General of New York, has filed a lawsuit against Intel, claiming that the company is an illegal monopoly that engages "in a worldwide, systematic campaign of illegal conduct - revealed in e-mails - in order to maintain its monopoly power and prices in the market for microprocessors." More » -
waiting
Dell Lies About Repairs, Ruins Vacation
Michael emailed us, and Dell, from a loaner computer while he's on a trip. His own laptop isn't working, and thanks to a steady stream of broken promises and incorrect information, now he's stuck without access to the software and development files he needs for his work. More » -
what the dell
Dell Slowly Sends Out Crappier Replacement Laptop
Yuriy's Dell laptop conked out last month, and so far the company has said "Dude, you're NOT getting a Dell" via its convoluted replacement process. All Yuriy has to show for the effort of trying to get the computer replaced is an inferior model. More » -
happy endings
EECB Ends Yearlong Dell Notebook Debacle
Greg struggled for more than a year to get Dell to solve myriad issues with his notebook, but moved things along real quick-like once he ignited an Executive Email Carpet Bomb. He wrote us the following, summarized from two separate messages: More » -
oops
Behold Dell's "Buy One Wireless Card, Get 120 Free" Promotion
Dell accidentally skipped Andy in Canada's wireless card upgrade while putting together the laptop he ordered. He called them and they sent the card along at no cost to him. Great service! The service was so great, in fact, that instead of just one wireless card, Dell went right ahead and shipped Andy a case of 120 of them. More » -
craptops
Dell Customer Says Company Replaced His Broken Laptop With Cheaper One, Won't Make Good
Feisty Dell laptop purchaser Elijah says he bought a Dell laptop that failed him, and when Dell warrantied it out it sent an inferior one in its place, saying it had comparable functionality. As this replacement laptop has a smaller screen and a weird haunted keyboard that presses Ctrl all on its own, Elijah doesn't agree. More » -
troubleshooting
Dell Support Tech Accidentally Gives Away Free Advice
Our reader humphrmi recently managed to avoid shelling out unnecessary bucks for paid technical support from Dell. His secret? Listening very carefully to the support rep, who inadvertently gave away the info he was trying to get humphrmi to pay for. Which is good, since that information was only one sentence long. More » -
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shipping
UPS Sends Your Monitor To "Gladys" In Wichita, Dell Tells You To Pick It Up. You Live In Boston.
Reader Bret doesn't particularly feel like buying a monitor for Gladys, a random woman who lives in Wichita, KS. Explaining this to Dell and UPS, however, is about as fun as you think it would be. More » -
lawsuits
Have You Received Your Dell Multi-State Settlement Check Yet?
Did you file a claim form in the Dell multi-state settlement earlier this year? Have you received your check yet? According to the FAQ posted by the attorneys general of states participating in the suit, Monday, June 22 was the deadline for Dell to mail checks to consumers. More » -
lost and found
Help, Dell Won't Ask UPS To Trace My Lost Monitor!
UPS' website promises that they will deliver Corey's Dell Vizio 37" LCD monitor tomorrow, which would be exciting, except the website has said the same thing every day for the past two weeks. UPS' customer service representatives insist that the package is lost and that Dell needs to initiate a trace. Dell would be happy to accommodate—who wouldn't want to trace a lost package?—but their customer service representative claims that it's Dell policy not to initiate a trace until 48 hours after the scheduled delivery date, which according to UPS, is tomorrow. More » -
credit limits
Dell Offers You $310,000 - What Credit Crunch?
Travis is well aware that there's a credit crunch on. That's why he was surprised when, according to a mailing he received, Dell decided to increase his credit line. Not by a little, either. They increased it from $2,500 to $310,000. Wha? How does that happen? He's just a regular consumer. Does anyone who isn't an IT professional need a $310,000 Dell credit line? More » -
dell hell
This Certified Refurbished Dell Laptop Comes With Large Scratches And A Pirated Copy Of Microsoft Office
Ever wonder if "certified refurbished" is just corporate doublespeak for "not entirely broken crap?" Well, at Dell, it is! The refurbished Dell Studio Joseph bought as a gift for his father-in-law arrived with large scratches and a CD-R in the optical drive containing a pirated copy of Microsoft Office. Dell's response? They're willing to take back the laptop and waive the restocking fee, but that's it.
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dell
Dell Breaks Customer's New Laptop Remotely, Won't Send Him Replacement
Anthony has been a long-time Dell customer and has shared his positive experiences with friends and family, but that's come to an end thanks to Dell's abysmal customer service. It's been one month since he first received his new Studio 15 Laptop, which worked correctly for 4 days. Since then, he's been on the phone with Dell for a total of 14 hours, he's watched a Dell CSR remotely break his laptop by interrupting the BIOS flash, he's been locked out of the data on his hard drive, and there's still no replacement laptop on the way to him. When he copied us on this email, he added, "All I wanted was the computer that I paid for long ago." More » -
wcia 2009
Worst Company In America: Dell VS Chrysler
Dell hell? Or another car company being propped up by the government? Which is worse?
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the law
Corporate Lawyer To Corporations: Stop Suing Websites!
A well-respected lawyer has a simple message for corporations: stop suing disgruntled customers who start websites to air their grievances. Though William Pecau of Steptoe & Johnson thinks that online gripers are "self-righteous narcissists with time on their hands," he also realizes that "shutting down a gripe site generally is not easy, often cannot be done, and often is counterproductive." Pecau goes on to explain exactly why most online gripers are safe from over-hyped takedown notices... More » -
settlements
Only 42 People Want A Piece of Dell's $1.5 Million Settlement? Seriously?
Come on people, Dell agreed to dole out $1.5 million to customers who had problems with warranty repairs, credit financing, and rebates, but with only a week before the filing deadline, Washington's Attorney General says that only 42 people in his state have submitted claim forms. We know there are eligible Dell victims out there. Our tipline alone has nearly 1,000 Dell-related complaints. Please, fill out your claim form now and get the money your state attorney generals earned for you! More » -
dell
Dell Charges Customer $300 More Than He Authorized
Matt is having some trouble getting Dell to sort out its billing mistake with his new TV purchase. It's an interesting story because for the most part, Dell employees or outsourced CSRs are trying to be helpful to Matt, but nothing has actually been accomplished yet over email, chat, or the telephone. Matt wants his $300 back, and Dell wants Matt to just return the TV set if he won't pay the non-discounted price. We think he may have a case here for disputing the overcharged amount. More »
dell
New York, 9:44 AM
Sun Nov 15
6 posts in the last 24 hours
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