Defects

Aliph Quickly Replaces Melted Jawbone

Marc is happy to report that Aliph really came through for him after he complained about Jawbone smoking and melting after he plugged it into his computer: More »

11:34 AM on Wed Nov 26 2008
By Ben Popken
4,805 views, 23 comments

defects

My Jawbone Melted

UPDATE: Aliph Quicly Replaces Melted Jawbone More »

8:43 AM on Tue Nov 25 2008
By Ben Popken
12,773 views, 77 comments

Most discussed Mikestan: I think bluetooth headsets are ridiculous. People walk around wearing them all day and night. I've even seen people wearing them more »

returns and exchanges

What Hell Must You Go Through To Return A Defective Running Shoe?

Neal Templin at the Wall Street Journal had a defective running shoe. Within 4 months of buying the shoes, an eyelet failed, so he took the defective shoes back to the store. This is where his tragic tale of rejection begins. More »

2:14 PM on Thu Nov 13 2008
By Meg Marco
18,599 views, 100 comments

good

Happy Endings: Adidas Upgrades Your Tragically Leaky Backpack

Here's a nice story from reader Aaron. His Adidas backpack soaked up a ton of water and ruined his books and papers, so he complained to Adidas. They referred him to their backpack manufacturer, and they replaced the backpack with a better one for free. More »

11:36 AM on Wed Oct 22 2008
By Meg Marco
6,686 views, 27 comments

Most discussed the Goat: Was the backpack was advertised as being waterproof? Most bags get wet in the rain. It seems unreasonable more »

recalls

Retailers Recall Death Bassinets Because The Manufacturer Won't

The CPSC says that several retailers have agreed to recall some bassinets with a deadly flaw that has resulted in the strangulation deaths of two infants. The parent company that now owns the manufacturer of the bassinets is refusing to recall the product, claiming that they are not responsible for items that the old company, Simplicity, made before they bought its assets. More »

12:42 PM on Tue Sep 2 2008
By Meg Marco
7,130 views, 27 comments

Most discussed lowercase: Normally if you buy up a company you take over their assets *and* their liabilities. But if they really just more »

recalls

GM Recalls Nearly 1 Million Vehicles With Defective Windshield Wiper Systems

Can your late-model GM vehicle melt snow and ice with a blast of heated windshield wiper fluid? It might be one of 944,000 vehicles with a faulty heating system that can cause odors, smoke, or even a surprise car fire. More »

12:00 AM on Sat Aug 30 2008
By Carey
5,577 views, 38 comments

death

CPSC Says Company Refuses To Recall Bassinets That Strangled Two Infants

The CPSC has issued a consumer alert, urging you to stop using Simplicity Inc.'s "close-sleeper/bedside sleeper” bassinets after two infants died after being strangled by the product's metal bars. The company is refusing to cooperate with the CPSC and will not recall the product. More »

12:27 PM on Fri Aug 29 2008
By Meg Marco
11,447 views, 53 comments

Most discussed Pro-Pain: I wouldn't recall my product just because a couple of dumb babies, or dumb baby parents let them choke. It's more »

iphone 3g

My White iPhone Is Cracked, But Not In A Good Way

Reader Zach says that he heard that white iPhones were cracking, but he got one anyway because there was a longer wait for the black ones. When he got home, he noticed two small cracks in the back of the phone. More »

12:25 PM on Thu Jul 31 2008
By Meg Marco
12,481 views, 60 comments

Latest by Rock79: Aaaand black light sales are up this week!!!!!1!one more »

happy endings

Two Out Of Three Of My iPhones Were Defective And The Third Won't Receive Calls

Reader Michael is having a rough time with the iPhone. He says that two out of three of the iPhones purchased by his family were defective, and the third one wouldn't receive calls. Weirdly, this story has a happy ending, because Michael found some contact information on Consumerist that got his problem solved in 5 minutes. More »

10:54 AM on Tue Jul 15 2008
By Meg Marco
21,743 views, 31 comments

Latest by dasunst3r: And to think that I just bought a BlackBerry Curve for T-Mobile for $ 400. It works like an more »

returns and exchanges

Exchanging A Defective iPhone 3G Is A Huge Pain In The Butt

Reader Joshua wants to warn everyone that exchanging your defective-out-of-the-box iPhone 3G is a huge pain the butt. His girlfriend got her iPhone on launch day but quickly discovered that the speaker was broken. She brought it into the Apple store to have it checked out and an employee accidentally dropped it. At that point, Apple told them they'd just replace to the phone. That's where things got complicated. More »

11:56 AM on Mon Jul 14 2008
By Meg Marco
41,215 views, 70 comments

Latest by wiggatron: @Boatski: What does that have to do with anything? Nobody was returning anything, they were exchanging defective merchandise. more »

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