Maybe that's why macs are more expensive. Mine didn't come with any bloatware, freeware or otherware.

In the past when I have bought PC's I always stipulate that prior to purchase they either remove all bloatware or give me a steep discount for having to do it myself.
Worked with Dell and Compusa. Guess not toshiba.

Looks like he tried to uninstall Vista.

Deleting one of the Toshiba bloatware that came with my laptop actually triggered a known Windows Vista bug (DVD drive disappearing). Thankfully, the level two rep was nice enough to provide me a solution.

I eventually gave up with Vista and went back to XP.
Even though my laptop doesn't come with XP drivers, I inquired about them to the level two rep. Long story short, he gave me an unofficial blessing. I've managed to find compatible ones and installed XP. Lost a couple of functionality (e.g.: dialup modem and some nifty diagnostic tools, but it's not like I am ever going to use them anyway). Happy camper ever since.

@ BINARYSLYDER

You pay extra for something my 10 year old sister can do in a few minutes?

Ugh. Grab a copy of Ubuntu or Kubuntu, burn the CD, and install.

I imagine the next Toshita reps this guy gets escalated to will just put him on speakerphone and loudly mock:

"I don't hear anything, do you?"

"Yeah, maybe like the buzzing of a little tiny annoying mosquito. I think it's saying 'I'm a stupid dummy who deleted all this cool software Toshiba was kind enough to give me and wrecked my once-awesome computer'."

"Gee, that mosquito is annoying. Let's ignore it."

This does make sense to some degree. You can REALLY mess things up if you start removing windows components without knowing what they do.

Techs have limited resources to diagnose and fix problems. It is most helpful if they start with a standard platform, even if it is sub-optimal for some users.

If the problem is not very simple to fix reinstalling the shipped software is the next step.

Apple would say the same if you started messing with OSX libraries that are installed.

.

@Binaryslyder:

Imagine that, reference to a mac in the post. Somehow I'm not surprised...

I bought a new Toshiba laptop a couple months ago with Vista pre-installed. What a pain in the arse. The USB and built-in SD Card reader wouldn't work and their website didn't have a single driver or other download available for this laptop and Vista. After about a week I gave up and installed Ubuntu. The only thing that didn't work right away was the sound and internal wifi. Luckily there is a boat-load of forum posts and other search results which helped me get the sound working within 24 hours and I found a USB wifi adapter which worked shortly after plugging it in. I'm sure there is more user experience with Ubuntu and the internal wifi by now but I just haven't had the time to mess with it some more. It works great at the moment and I believe I am finally XP/Vista-free, yippee. I wish I could return the the pre-installed Vista for a refund.

So Symantec bloatware and those annoying ISP offers are the equivalent of Mac OS X system libraries now? I'm intrigued by your ideas and would like to subscribe to your newsletter!

The PCs are somehow subsidized by companies making crap that won't sell by itself (like Norton). So they pay the PC manufacturer to have a 6 month demo installed for example.
The problem is that a lot of these are poorly written and uninstalling them will leave a lot of garbage on the PC, and removing all their files will sometimes break things.
These tools are usually installed under the admin account, so you can not blame vista for this because if you take the crappiest software and install it as root under linux or a mac, the same kind of problem will happen. It's just that Linux software authors tend to like making things clean, companies like Norton and Adobe have a not understood the concept in the last decades.

@Techguy1138:

Do you even know what bloatware is?

Sounds like it could be an issue related to a utility that was un-installed which handled the graphics for the notebook. This could be a big problem, especially if the OS in question was Vista.

I recently purchased a new notebook. First thing I did was simply wipe out Vista and install XP. I didn't even bother to boot the notebook with Vista at all. I figured it took me far less time to do a clean install of XP than to boot into Vista, wrangle with it, and un-install all of the crapware.

Look at PC Decrapifier pcdecrapifier.com per there site:

"The PC Decrapifier will uninstall many of the common trialware and annoyances found on many of the PCs from big name OEMs. Below is the current list of software and items that the PC Decrapifier can detect and remove. You get to see the list of items it detects and then choose what will be removed automatically."

Been using it for about a year now and carry it on my usb drive. First program I run when I help somebody set up their new pc.

Hmm. Was contemplating giving myself a new laptop for Christmas, a Toshiba being one of my finalists. Not anymore. I'd be installing Xubuntu anyways, but this sort of attitude has no excuse.

Vista's distribution model takes this bad situation and makes it considerably worse. Notice how you don't get a restore disk anymore when you buy a PC. Any restoring you do has to be off a stupid 8 gigabyte partition that's taken away from your PC for a nebulous installation package. You're allowed to create disks from this. Once. After you've done that the data in the partition self-destructs (seriously, it gets erased).

Now what happens when the disk creation wizard doesn't work? You end up with a useless "restore partition" with 256MB or so of data in it. That happened to me after I bought some not-terribly-good HP Tablet PC recently. I had to shell out almost $40 for something that should have come with my computer.

The lessons I draw from this are that HP, despite the appearances being in their favor, don't appear to know WTF they're doing with their "recovery" software (or maybe they shipped it broken because it's a good revenue generator). And that if you buy an off-the-shelf computer with Vista on it you're a bit of a sucker. I know it's not something I'm going to do again.

I see laptops of varying make and model all year long and Toshiba's are at the bottom of my list as far as physical product quality goes, I wouldn't be surprised if the rest of the product quality matches.

@Clevershark

This notebook I got from Dell has a Vista restore DVD. It's the entire operating system and all the trialware. Some companies will include the full operating system on a separate disc. I recommend to anyone purchasing a new notebook that comes with Vista to ensure that it comes with a restore disc, especially if you intend to install another operating system onto it.

Toshiba makes horrible horrible horrible laptops. They combine the clunkiness of a desktop with the technical reliability of an XBOX 360.

Actually, macs come with a lot of useful bloatware, one of the reasons to buy them. I wouldn't buy a video editing program, but iDvd and IMovie are good enough.

@motoraway: Imagine that, a reference to a satisfied customer in the post. Somehow, I'm not surprised....

@thewriteguy: The problem is that those restore the bloatware, too, which ruins the whole point of uninstalling it.

@clevershark: That's not the OS's fault, that's bad-retailer-policy's fault.

If you don't like the bloatware, buy a Mac. Or buy an IBM/Lenovo. I think they are relatively clean, especially compared to HP's and Dells. However, it's much easier if you just buy a Mac. Did I mention Mac's don't have bloatware/spyware/viruses (for the most part)?

I used to work at COMPUSA they used to remove bloatware for $20 or something. They were told they could no longer do that as a contract they had for selling name brand computers.

Computer companies get kick backs each tiem someone buys something from those trial ware...

@Binaryslyder: yes, one reason Macs are more expensive is the lack of bloatware. The bloatware vendors pay to have it installed on the computers and you see that savings.

and the tech you talked to is an idiot, uninstalling bloatware does not ruin a computer (I do it on every computer we buy for our company)

@Pylon83: lenovo doesnt have as much trial software (aside from Symantec garbage) but they load a lot of their own crap like their "wireless connection manager" and "presentation director" all stuff you don't need and that slow the computer down.

@motoraway: Yeah, first comment, no less. And only five comments until the first "INSTALL LINUX!" comment. Color me impressed.

As a local technical smartass, I frequently get requests from friends, family, friends of family, ad nauseum, for a purchase recommendation. Custom system builds are almost always the best, but for a web browser, it's hard to beat HP/Compaq, Dell, Gateway/eMachine's entry level prices.

In those situations where I am recommending a disposable, I make sure to tell them that their one drop dead point should be if they get an Operating System only (with or without drivers) installation disc. If they don't, and they can't burn one from the factory fresh hard drive, they should just shoot them a bird and move on.

Then, when they get their system, I recommend that they immediately reinstall the OS and their drivers. So far, it's turned out that any applications they've wanted have either been useful enough to come on their own installation discs, or have (thankfully) been included on a piecewise installer.

Hopefully their (and my) noise about standalone installers is being (dimly, at least) heard at the big pc manufacturers.

It really is a shame that so many new PCs come with bloatware. I used to loathe getting a new PC because of that. Thank goodness that they rarely come with AOL anymore!

It's funny that Mac fanboys think that Macs don't come with any garbage on them. I bought a Mac for the first time in my life this year, and was ready for a crapware-trialware-bloatware free experience.

Upon investigating the installed applications I found a seriously heinous 30-day trial of Microsoft Office.

Macintosh machines are not immune to this epidemic.

(I use OpenOffice/Neo Office and Google Documents)

What "you" call "bloatware" is called "desirable" by somebody else so says the computer manufacturer.

Personally I think Adobe Acrobat Reader is bloatware as the product must call home in violation of my personal security, yet computer manufacturers stick that stupid application on every computer.

When I buy a computer the only product that I want installed is the OS. Anything else installed is bloatware.

BTW, Mac's don't have bloatware? What do you call Quicktime player?

Isn't Toshiba one of the lowest rated PC manufacturers? I remember owning my Satellite 5205. I wish I had known about Consumerist then. Maybe the EECB would have helped. Alas, some pore schmo on eBay got it when it wouldn't charge the battery.

I don't think I'd buy another.

@StevieD: A necessity for playing media?

Sure, there are alternatives out there, but the few users that hate QuickTime are far fewer than the users that are pissed at a lack of out-of-the-box media player.

@louisb3: that is, *would be* pissed.

Mac fanboy checking in here. Just wanted to point out that one of the only instances of bloatware on a Mac is a Microsoft product.

Toshiba Japan's customer service is much more satisfying... I mean, they're smarter than their US counterparts, it looks like.

wow so man misinformed posts here its crazy!

Ok 1st, removing programs from the add/remove menu should never break vista contrary to what someone said above. There is a deeper issue with some of the pre-installed software doing something to vista that it shouldnt be. Only way to fix it is to figure out what app it was and find a fix online or call the developer. MS wont be able to help as it isnt their issue.

Next up, distribution method again is not MS's fault. You dont get restore disks anymore because OEM's figure its cheaper to partition the drive and put the OS on there, then let YOU make the install disk at home on a cd or dvd-r. They also only give you the option of making it once so if you lose it you are screwed.

All this hate on Vista. I have a laptop and a pc running it. The pc came with XP PRO and i got it a year before Vista. Never a single issue. Laptop was purchased about 4 months after Vista came out and again never an issue. Maybe all these Vista problems people are having arent..meaning maybe its the user.

Of all the great things I hear about Toshiba, this has to happen? Well I'll be damned. I wonder what other companies would say on this subject. Anyone want to volunteer some time to call Dell, HP/Compaq and Acer/Gateway?

when I bought my IBM/Lenovo it came with only one piece of bloatware. ONLY ONE! and uninstalling took 1-2 minutes. I don't even buy desktops anymore, I just build em. and throw a niece OEM OS on it.

@r12ski: Well pointed out.

And that tech doesn't know what he's talking about.

I am a reseller and can pass along some info.

First, Toshiba, once upon a time, made great laptops. Several years ago, the final year I sold them, EVERY one failed during the first year.

I switched to building whitebook Asus machines (I added the CPU, RAM, HDD, optical drive, and wireless card). Performance is great but Asus is worse than abysmal at providing parts (even under warranty).

I'm now recommending HP's corporate machines. They usually have a 3 year warranty and, as corporate machines, don't have the crapware that the retail machines do.

Yes, they cost more because of the warranty and that lack of revenue from the crapware, but they work... they have to. That also explains the positive comment about the Lenovos... IBM left the mass-merchant arena years ago when their Acer-buit Aptivas fell apart. If you own a recent Dell desktop you really don't want to know where all those Acer motherboards IBM doesn't want are going.

I bought a case, motherboard, hard drive, video card, monitor, memory, processor, sound card, printer, CD/DVD burner and Vista Home Basic separately from Best Buy and a computer show that comes to town every month. I didn't ask anybody questions about what to buy and didn't ask for any advice. I researched online. When I got home and put it all together, I was up and running in about 6 hours. No BSODs. And everything (but the sound card) worked. It wasn't till about 4 months later that the sound card people released a Vista driver. Now I'm running spyware/bloatware free, have all my memory available to me, and know what all the non-MS processes and software does.

If you want a low cost prebuilt computer system, ask yourself how it is a manufacturer can afford to put everything together at such an attractive price. Don't be surprised if the answer is "bloatware." Nothing is free.

OK, the tech didn't handle this well, but...

You don't tell us what you were uninstalling when you got the BSOD. Maybe something you considered bloatware was in fact a key Windows update. Once you start uninstalling and/or installing software you're somewhat on your own. At that point you really need to take responsibility for my own actions.

And if I'm a tech I have no way of knowing how badly you might have screwed up your system. I'm sure you think you're a savvy user who couldn't possibly be at fault, but techs run into plenty of people who think they're far more competent than they really are.

My wife's laptop is a Toshiba sold by Office Depot. Suffice to say that I'm never, ever buying another; we haven't had trouble with the warranty service being refused, but it's needed its motherboard replaced twice in the first six months!

@parad0x360: I've had all kinds of pain with vista on account of their removal of support for "obsolete" hardware. Take their network drivers, for instance -- no NE2K PCI support, no PCNET32 support, no RTL8139 support. Or their sound drivers -- no support for the original SB16. That's ridiculous!

Yes, I have a system fast enough to run Vista with all that hardware available. It's hosted by a high-end Linux box using the KVM virtualization system (this is Vista Business, hence virtualization being allowed by the license) -- so the emulated hardware is all devices which have been around long enough to be supported by any OS which even pretends to have adequate driver support.

Except, apparently, Vista.

Anyhow -- no, not necessarily the user's problem. NE2K clones and RTL8139 chipsets are insanely common as on-motherboard networking chipsets, yet neither works out-of-the-box without drivers installed. I get better hardware support on XP -- and vastly better hardware support on Linux.

@thewriteguy: Actually, the Dell DVD is a standard Windows Vista disk with zero bloatware on it. The only other CD contains the Drivers for your system. All other added software is included on seperate CD's to install later.

Only the "PC Restore" partition on your hard drive contains a bloatware filled Vista image.

@clevershark:

You lose, thanks for playing! Try again!

Nothing happens to the data in the restore partition. HP just makes everything worse by assigning it a drive letter - causing the OS to think that the 'drive' is full. That's really the only problem.

I'm against not including restore discs, but don't lodge baseless complaints.

@Charles Duffy:

You can complain about Vista's hardware support only so long as you don't say ANYTHING about the security or stability of older Windows releases.

Microsoft has been including support for older hardware and software for years, to the detriment of the OS. I don't see anyone complaining about not being able to use OS9 software or PPC hardware on new intel Macs, despite the fact that PPC emulation is painfully easy on new hardware.

During the Whistler and Longhorn betas, I saw nothing but complaints from 'IT' personnel about how tighter security would break their networks, and how removing support for older 16-bit DOS apps would cause their businesses to spend tons of money switching applications. This was followed by complaints about security and stability. You'd think that these people would understand that direct hardware access is a source of instability, and that kernel-level access to the OS is a source of insecurity. They don't.

Blame the business customers for the problems Windows faces, not the developer. Microsoft's goal, like every other commercial developer, is to sell software. If the biggest customers whine about the OS not supporting some early-1980s crapware in-house accounting or inventory software, they have no choice but to include support - no matter what it does to the OS.

@rjhiggins:

Not to mention the fact that some of the Toshiba/Dell/HP/Sony 'bloatware' is, in fact, vital to the operation of the system. Not all of it by a long-shot, but you have to be careful about what you remove.

Can you remove the software that puts the top-heavy alpha-blending-laden toolbar at the top of your screen? Sure, just be aware that doing so might also kill the software that allows you to use the Fn-keys.

Can you remove the crap WiFi connection manager software? Sure, just be aware that it may also remove the WiFi drivers.

On another note, for those that want to JUST install drivers when the drivers are included only in a package (Sony comes to mind here), Universal Extractor combines a bunch of command-line extraction tools into a reasonably easy-to-use GUI. It won't handle everything, but it works great for extracting Sony updates - very necessary if you want to put XP on a VAIO shipped with Vista.

[legroom.net]

of course, people CAN break their computers attempting to uninstall bloatware by accidentally removing critical software in the process. it's not always the case that because someone knows what bloatware is in general that they then also specifically what is and what is not bloatware.

it's actually the most likely explanation. unless toshiba is specifically causing system faults when you remove their bloat. which also wouldn't surprise me.

@parad0x360:

Actually, it *is* partially Microsoft's fault. They charge far more for a license which includes the right to distribute restore media.

@guroth:

I haven't seen many problems with Toshibas.

The plus of buying a Toshiba is that they, along with Lenovo, allow their ASPs to work on the machines in-house. Easy enough to find a reliable local shop, and far better than trusting the idiot techs at HP, Dell, and Sony. I've seen retarded gibbons that do a better job than those tools. You can also be certain that the local shop is just going to, say, replace the motherboard, instead of soldering on replacement parts.

Your local shop is also less likely to wipe the HDD as part of troubleshooting. If your problem is that a key fell off the keyboard, the idiots at the manufacturer will still wipe the machine.

@arachnophilia:

I've cleaned off enough Toshibas, Dells, Lenovos, VAIOs, HP/Compaqs, and Acers