• plan b

    Walgreens Jerks You Around When You Try To Buy Plan B

    Michael's girlfriend tried to buy Plan B yesterday, but the Oxford, MS Walgreens pharmacy seemed to go out of their way to make it has hard as possible. Mere incompetence doesn't explain what happened. Instead, it sounds more like a consciously decided system of policies designed to discourage people from buying the pill... More »

    3:15 PM on Mon Dec 1 2008
    By Ben Popken
    38,978 views, 282 comments

    Most discussed jurijuri: I still think that if your religion interferes with your job, you should find another job. more »

  • Aliph Quickly Replaces Melted Jawbone

    Marc is happy to report that Aliph really came through for him after he complained about Jawbone smoking and melting after he plugged it into his computer: More »

    11:34 AM on Wed Nov 26 2008
    By Ben Popken
    4,656 views, 23 comments

  • Error-Ridden MacBook Gets Free Replacement After Nice Letter To Steve Jobs

    After umpteen attempts to have his multiple MacBook Pro problems fixed, only to be told each time the laptop was working perfectly fine, Jordan wrote a polite email to Steve Jobs. He affirmed his Apple loyalty, laid out what happened to him, and asked for help. A couple of emails later and he was able to walk into an Apple store and swap his jalopy for one of the brand new MacBook Pros that just came out. You might analyze how the letter was written for clues to his success but really what it came down to was that he had gone in for repairs of the same problem more than three times, qualifying him for a refund or replacement under what is known as "lemon law," and he got his issue under the nose of the guy at the top. Or at least the assistant who opens his email. Same difference. Jordan's success story, inside... More »

    7:20 AM on Tue Nov 25 2008
    By Ben Popken
    10,039 views, 36 comments

    Most discussed MeSoHornsby: At the end of the list of issues, he should have said "But other than that, it's great". But seriously, it's more »

  • Reach TracFone Executive Customer Service

    TracFone is a pre-paid wireless cellphone company that people enjoy for its low cost and hate for its customer service. The problem comes from their globally outsourced and non-integrated call centers. Problems don't get solved. Emails go unreturned. Problems get stuck in infinitely recursive loops. Here's a typical story from reader Susan, "I asked them to escalate this to a supervisor. Three days later, I get a response saying that they have investigated the problem and I should call their support line. When I called the support line, they had no details of any prior communication and no way to resolve the problem. So I am back at step one. " Luckily for you, she found the numbers to escalate complaints up to the corporate level and got it solved: 1-800-876-5753 or 1-800-339-9345.

    4:25 PM on Fri Nov 21 2008
    By Ben Popken
    1,650 views, 31 comments

    Most discussed Reenee: A couple years ago I bought a TracFone as a quick and brief way to call my dad to pick more »

  • accolades

    Sam's Club Lets You Swap Out RedRinged Xbox Hassle-Free


    Virg's Xbox360 got the dread Red Ring of Death. He bought it in Feb '07, and it started failing this Nov '08. He figured it would be months before he would get it back and expected to have to pay somewhere. Much to his surprise, Sam's Club let him swap it out for a new one for free. More »

    12:37 PM on Fri Nov 21 2008
    By Ben Popken
    20,188 views, 83 comments

    Most discussed exkon: I'm not sure about this, was his xbox out of warranty? I have a few friends who had their xboxes RROD more »

  • call center scams

    IKEA Employee Steals $400,000 In Less Than A Year

    An IKEA employee who worked in a Baltimore-area call center has plead guilty to stealing almost $400,000 in less than a year. His motivation? "Pure greed," according to his confession. More »

    10:39 AM on Fri Nov 21 2008
    By Meg Marco
    19,850 views, 70 comments

  • Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows

    Are you a PC or a Mac? If you're enjoying great customer service, chances are you're a Mac, based on some new data released by VocaLabs. More »

    2:45 PM on Wed Nov 19 2008
    By Ben Popken
    21,205 views, 155 comments

    Most discussed Jonbo298: Still not convincing to buy an overpriced laptop. *cues flames* more »

  • loans

    Capital One Inspires Man's Loathing

    Mr Bill says his latest dealings with Capital One have him "wanting to spit venom." Whence this reptilian impulse? There is apparently no structure to refinance your loan with them. They consider it makes you a new customer, and they aren't making any new loans. This takes several hours and several phone calls to figure out. There also seems to be no way to pay off a loan with a credit or debit card. This also takes several hours and phone calls to figure out. It's really just totally frustrating for Mr. Bill. "What is this, 1987?" he writes. So he's taking his business elsewhere. His misanthropic misadventure, inside... More »

    12:29 PM on Wed Nov 19 2008
    By Ben Popken
    8,465 views, 68 comments

    Most discussed misslisa: I initially read the headline as:"Capital One Inspires Meat Loafing" more »

  • Email Michael Dell

    If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael@dell.com. We've previously posted michael_dell@dell.com, and that, while it arrives at his office, does not go to him personally.

    (Photo: Joi)

    9:11 PM on Mon Nov 17 2008
    By Ben Popken
    4,025 views, 44 comments

    Most discussed GuinevereRucker: Nothing wrong with Dulls... unless you consider the fact that they run Windows. more »