Nice find! Now post his home address, because I feel a 5AM early-birds welcome garage sale advertisement coming.

If having this information was ever useful, it won't be anymore. I don't see the benefit of posting this--not to consumers, and not to Consumerist.

Thanks! Verizon this month billed me twice for my unlimited data plan (so that is two 44.99 charges clearly marked on my bill) but also charged me à la carte for kbs used -- making that an additional $400. Um, no. Customer service says the credit will be issued in 6 wks or so. Sorry, but I am not floating Verizon a $400 loan and paying that stupid bill and waiting for my credit. A quick googling revealed that this is very common with Verizon -- and I'll bet those $400 loans add up nicely. I think I'll write Elliot Spitzer.

I dunno... (212) 395-1000 sounds like a switchboard number at their main offices. I wouldn't hold out on being able to summon anyone of importance.

I should have specified that this is Ivan's corporate contact info.

If you don't see the benefit of this post, Robbie, please read the post on Executive Customer Service to see why this info could be very helpful.

While it would be nice to think we had that power, Robbie, I highly doubt they're going to change his office suite or phone number simply because of a post on The Consumerist.

Timmus, I even called the number and the lady affirmed it was the number for his offices.

Now obviously it's not his direct line but if you're trying to reach Executive Customer Service, that's not what you want anyway.

Does that number have the same useless voice recognition which other Verizon numbers have? If so, you'll find yourself talking to Bangalore to the wrong department no matter what you say.

Nope, it's a live person. I called it.

Dude, that number will change in minutes once they realise its in the public domain.

It already is in the public domain, I got it from Google Finance.

Is this The Consumerist or The Anklebiterist?

It's the Anklebiterist, of course. Where've you been?

We would have also accepted pillowbiterist. Jeeze jerkey's give the management here a break. Even if you had Irv's personal cell phone number, there's no way he would speak to you directly. He's got a lot of plotting to do and he's really not big on personally resolving customer complaints. Having a verified number that puts you in touch with the office of the CEO is valuable indeed. They also aren't going to change it any time soon. It's a real hassle. Think of all the letterhead and updated rolodex cards.

Training appears to be an issue at Verizon. Though very friendly, the rep's don't know squat about how to set up or fix an account. It took me three tries to get a local number assigned to my account after moving from Washington to Wisconsin. Now I'll scrutinize my bill, because every time they change a number, they re-do the billing.

Not only that, but they would need to change thousands of business cards, web sites, mail servers (which store contact information), and god only knows where else this sort of info is stored. Not to mention the hundreds of corporate contacts which rely on the ability to contact him.

No, I doubt a post on the consumerist will prompt a change. Nice find though...I will save it for the day they finally screw me over.

My email is what triggered the original post on "How to be a Customer Service Ninja," and this is indeed the phone number I used to reach Verizon corporate. If you don't even want to tip your hat to the receptionist/switchboard operator as to why you're calling (the one who answers the phone at their corporate number), just ask to be transferred to Mr. Seidenberg's office, or ask to be transfered to his assistant)--not that the receptionist cares one bit why you're calling.

We have been battling with our on and off phoneline for closes to 3yrs. Of course nothing has been done about it. But this time, as the saying goes. The camel broke its back. We decided to which to Comcast. Verizon doesn't care about there customer. They are rude, they lie, and then they make you feel that you are in error. That you call the wrong number when trying to contact them.
Goodbye Verizon, you just lost 4 customers!

Verizon sold me a on -line service. I had nothing but problems getting on-line. It would connect one day and then not agian for like a week. After five months, two modems and three techs and numerous 1-2 hr phone calls w/ verizon, I finally had enough. I called to cancel my account and ask a customer service rep. to see if I was even in a verizon service area. The rep then told me that I am out of reach for internet service from Verizon and that I should have never been sold the service to begin w/. I cacelled my account and to this day they have not refunded any of my money that I paid for a service I couldn't even use. In fact, they have sent me two bills since then and have not responded to any of my letters.