Computers

Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows

Are you a PC or a Mac? If you're enjoying great customer service, chances are you're a Mac, based on some new data released by VocaLabs. More »

2:45 PM on Wed Nov 19 2008
By Ben Popken
20,324 views, 151 comments

Most discussed Jonbo298: Still not convincing to buy an overpriced laptop. *cues flames* more »

Email Michael Dell

If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael@dell.com. We've previously posted michael_dell@dell.com, and that, while it arrives at his office, does not go to him personally.

(Photo: Joi)

9:11 PM on Mon Nov 17 2008
By Ben Popken
3,312 views, 41 comments

Most discussed GuinevereRucker: Nothing wrong with Dulls... unless you consider the fact that they run Windows. more »

löl

Apple Repair Center Doesn't Repair Your Laptop, But Does Replace Your Keyboard With German Layout

When Paul, a Georgia Tech student in Atlanta, got his MacBook back from an Apple Repair center, he noticed they hadn't repaired the dent screen bezel at all—and something was a little off about the keyboard now, too. There were umlauts over the vowels, for instance, and that weird B-shaped letter thing grafted onto the question mark key, which was now up on the number row.

So when you take your Mac to get repaired and they have to send it to their repair center, politely request that a service technician with the ID 31514 at the “CTS, Apple Authorized Repair Center” in Houston, Texas does not fix your Mac.

Unless you want to type in German.

"Apple Repair Remains Dismal" [Paul Stamatiou]

6:38 PM on Mon Nov 17 2008
By Chris Walters
7,000 views, 46 comments

Most discussed Corydon: Incidentally, can anyone tell me if Macs still handle basic foreign characters as gracefully as they did in the '90s? more »

sinowal

500,000+ Banking Passwords Stolen By Sinowal Trojan Horse, So Far

Security researchers uncovered over half a million bank account logins stolen via a sophisticated trojan horse known as Sinowal. The data goes back to 2006, an unusual longevity for a trojan horse. Not mentioned in the news reports: who's to say this is the only cache? [NYT] (Photo: Darcy McCarty)

12:31 AM on Sat Nov 1 2008
By Ben Popken
12,374 views, 35 comments

Most discussed Dooley: This is why everybody should be running some kind of Virus scan, and keep their subscriptions updated. There are so many more »

dell mini

Shipping Delays For Dell's New Mini Laptop?

Reader Steven wrote in to let us know that his Dell Mini's ship date keeps getting pushed back and he's starting to become annoyed. More »

2:47 PM on Thu Oct 23 2008
By Meg Marco
5,334 views, 72 comments

no more cheap tickets

As Airlines Become More Efficient, Cheap Seats Become Harder To Find

Scott McCartney, who writes the WSJ's Middle Seat column, says that airlines are starting to use these newfangled things called "computers" to work out all their scheduling demons — and while it's good for business, travelers should expect fewer "off peak" cheap seats. More »

10:42 AM on Tue Oct 21 2008
By Meg Marco
8,109 views, 35 comments

Most discussed NotATool: Once again, Southwest on top of its game. Schedule optimization, fuel hedging, what will they think of next? more »

phone numbers

Reach Apple Executive Customer Service

Two guys who can help you out with escalated Apple issues: More »

circuit city

Is This Computer Water Damaged? Circuit City Says Yes

Robert bought an extended warranty from Circuit City, but they won't honor it to repair his broken computer because they claim it has water damage. Robert writes, "As God is my witness, this computer has never seen water," and he sent us the photos Circuit City sent him. More »

4:36 PM on Thu Sep 25 2008
By Chris Walters
25,809 views, 96 comments

Most discussed What The Geek: A piece of advice for the OP, or anyone else in this situation: If you're buying a pc from circuit more »

customer service

Dell: We Can Only Send You The Wrong Kind Of Battery

Dell charged this guy's daughter over $200 for replacement batteries that don't even match her laptop. When her battery died, Dell sent her the wrong battery. Since she was out of warranty, Dell insisted that they could only continue to send her the wrong battery. When she asked why, Bill says the a supervisor repeatedly said, "I don't know ma'am, that's not my problem." More »

6:28 PM on Tue Sep 23 2008
By Ben Popken
8,899 views, 22 comments

Most discussed XianZhuXuande: How can a 'computer guy' possibly ever recommend Dell? Especially to a non-computer guy or gal? more »

spore

Amazon Pulls Negative Reviews Of 'Spore,' Then Reinstates Them

Earlier today, about 2200 reviews of the game Spore disappeared from the product page on Amazon.com, almost all of them negative. Did Amazon censor the reviews because of their anti-DRM nature? Amazon says no, that it was a technical glitch, and they restored the reviews by the end of today. An Amazon spokesperson told Ars Technica, "Amazon doesn't censor or edit customer reviews based [on their content] and we'd only remove a review if it fell outside our guidelines." Spore's rating is back to a single star, and it's #5 on Amazon's video games chart. More »

7:26 PM on Fri Sep 12 2008
By Chris Walters
11,007 views, 77 comments

Most discussed Craysh: @Maztec Actually, the extent in which the game requires you to go through to install said game is perfectly acceptable to more »

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