Consumerist
complaints
-
-
td bank
TD Bank And Chase Have No Idea Where Your $1,800 Is, And They Don't Care
Greg and Dmitry would really like to know where their $1,800 is. TD Bank doesn't seem to share their enthusiasm. Neither does Chase. More » -
comcast
Reach Comcast Corporate Escalations
Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info: More » -
td bank
TD Bank: Man's $100,000 Misplaced
Zach's $100,000 CD with TD Bank he took out on 10/5 was mysteriously showing a $0 balance and no one seemed able to fix it until we told him what to do. TD Bank PR says it wasn't related to their clusterfunk of delays that started Sep 28. Zach's experience says otherwise. More » -
show us your verizon face
Verizon Snatches Away Divorced Man's Unlimited Broadband Plan
They say that for people going through a divorce it can feel like you're losing half of yourself. As if it that wasn't bad enough, Verizon Wireless has taken away William's unlimited broadband plan on the account he used to share with his wife. More » -
call CPUC
PG&E Charges $1000/Month For Electricity Used In The 70's
PG&E has decided to start billing Josh's parents for electricity from the 1970's, to the tune of nearly $1000 per month. More » -
intimidation tactics
Freescore.com Sues Yahoo To Reveal Blogger's Identity
Freescore.com is one of those online companies that offers a free trial, and then attempts to enroll its customers in a $30/month subscription service. Now they're suing Yahoo in an attempt to reveal an anonymous blogger who quoted a Reuters article when criticizing the service, and who pointed out that Freescore is owned by a company with a reputation for billing customers without permission. More » -
complaints
Reverse Sneaky Fees With These Free Complaint Letters
Want to claim a missing rebate, or reverse sneaky cable, bank, cellphone or hotel fee? These free complaint letter templates posted by Gotcha Capitalism and Red Tape Chronicles author Bob Sullivan are a godsend. It's like Madlibs for money.
Sample Complaint Letters [Gotcha Capitalism] (Photo: Andrea_F)
-
-
how to
So You Want To Sue The Company That's Screwing You Over
Jon wants us to recommend a good lawyer to sue HP for screwing him over on laptop repairs. We do not offer legal advice like that. We do, however, believe strongly in the power of small claims court. More » -
websites
New FoodSafety Website Helps You Stop Accidentally Poisoning Your Family
The USDA and Health and Human Services (HHS) today unveiled a new website focused on food safety at foodsafety.gov. It's got lots of info on how to keep food from spoiling, but better still it's a good launching pad for filing complaints, or keeping track of what's going on in your state (check the "state agency" widget in the bottom right column).
-
cars
Was Your Cash For Clunkers Deal Rejected After Being Approved?
Edmunds.com, the car info website, is asking people who participated in the short-lived Cash for Clunkers program to contact them if something went wrong. Although they can't fix any problems, they're trying to collect data on consumers who are being asked to pay back the government rebate after already being approved, which was forbidden under the rules of the program, so they can present the data to the National Highway Traffic Safety Administration. More » -
loan modifications
"What Do I Do When My Lender Isn't Playing Fair With Loan Modification?"
Yesterday, the New York Times wrote about a judge in Arizona who forced Wells Fargo to explain why it keeps stalling and being uncooperative with a customer who has been trying to get a loan modification request approved. Sadly, in the past week we've gotten two separate emails from homeowners who are also having trouble with getting banks to approve their requests for the government-sponsored loan modifications. "Who can we contact to complain?" asks one frustrated customer. More » -
trapped!
U-Haul Traps Another Customer, This Time In Stairwell
Remember the U-Haul customer who was locked in at a self-storage unit in Wisconsin? Something similar, but possibly more dangerous, happened over the weekend at an indoor U-Haul facility in Philadelphia. More » -
complaints
Top Ten Consumer Complaints To State AG's In 2008
The National Association of Attorneys General has polled state attorneys general, who are typically responsible for enforcing consumer protection laws in their states, and announced the top ten consumer complaints for 2008. It's an interesting list. More » -
insurers
How To File A Complaint Against Your Insurer
After our post yesterday ended up crashing the National Association of Insurance Commissioners' consumer information website, we received an email from them. They said they wanted to explain how the site works to address some reader questions, as well as point out that you too can contribute to the rankings by filing complaints when your insurer does something objectionable. More » -
how to
Find Out How Much Your Insurer Sucks
So you suspect your health/auto/home insurer is run by the devil, but you're not sure whether the alternative you're considering is any better. Kiplinger Finance has posted a helpful article on how to find the complaint ratio of an insurer via the National Association of Insurance Commissioners' website. Update: here's how to file your own complaint. More » -
weddings
Missouri Bridal Shop Of Doom Might Actually Hate Brides, Bridesmaids
A funny story from KSDK in St. Louis looks at the bridal store "I Do I Do"—now under new management—and some of the more colorful complaints received by the Better Business Bureau over the past few years. (The store has an F rating with the BBB.) It's quite likely, based on these complaints, that "I Do I Do" was employing a chimpanzee to make alterations. More » -
The Worlds Local Bank
HSBC Cancels Traveler's Credit Card, Pays For Their Mistake
Bank of America isn't the only bank that enjoys canceling their traveling customer's credit cards. HSBC canceled my card while I was living in New Zealand, and as part of their "continuing efforts to fight fraud," sent an active replacement card to my address 9,000 miles away. More »
