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    Cellphones

    Sprint Hires 150 More Customer Service Reps

    By Ben Popken, 11:40 AM on Thu Oct 18 2007, 1,455 views

    callcentersrule.jpg"Churn" is the measure of how many customers defect to another provider. Of all the major cellphone carriers, Sprint has the highest:
    Sprint: 2%
    AT&T: 1.6%
    T-Mobile: 1.6%
    Verizon: 1.1%

    Which is why they're hiring 150 additional customer service employees. It won't solve their problems, but it's certainly a great place to start. Maybe they can people from the Sprint Consumerist Hotline to train them. Those guys are awesome!

    (Photo: sun dazed)

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