Consumerist
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too good to be true
British Airways Sells Cheap Flight, Says It Was A Mistake And Cancels Reservation
Akshay thought he'd found a great deal on a Thanksgiving weekend flight from San Francisco to Mumbai — $554 for a round trip — and booked it excitedly at ba.com, getting a confirmation number. More » -
memberships
24 Hour Fitness Sued For Charging Ex-Customers Fees
The gym chain made famous on NBC's "Biggest Loser" is being sued for continuing to debit the bank accounts of customers who have canceled their memberships. The US Court of Appeals, Ninth Circuit, has given the green light to a class action lawsuit that says the chain is violating both the RICO Act and the Electronic Funds Transfer Act by keeping these zombie memberships active. More » -
mile high fail
US Airways Realizes Destination Airport Is Closed, Cancels Flight Mid-Air
A reader wrote into let us know that his US Airways flight from Charlotte, North Carolina to Charleston, South Carolina was forced to turn back when, fifteen miles outside of their destination, the pilot realized that the airport closed at midnight. More » -
cancel the account
Blockbuster Website Tells You To Click "Cancel" Forgets To Include Button
Valerie just wants to cancel her Blockbuster Online subscription. They tell her to click... but there's nothing there. More » -
lawsuits
Judge Greenlights Class Action Against DirecTV
A California Superior Court judge has just been given the go ahead to a class action lawsuit against DirecTV over their practice of charging early termination fees. More » -
how to
Cancel iPhone Without Venturing Outside
I cancelled an iPhone within the 30 days buyer's remorse period recently and learned something interesting. Before AT&T will let people who bought their iPhones from Apple cancel service, they want you to return the phone first. They also want proof it was returned. They also want you to print out this proof and take it physically to an AT&T store and show it to them. Returning the phone, I have no problem with. But trekking out to a store to show someone in person a printout of an email?Madness. More » -
surprise!
Chase Cancels Your Credit Cards With No Notification
If you have any Chase credit cards, call to make sure they haven't been canceled out from under you with no notice. Huh? Are credit card companies allowed to do that? Don't be silly. Of course they are. More » -
weight watchers
Can't Cancel Weight Watchers Online Membership? Here's Help
Are you having trouble canceling your online Weight Watchers membership? If the normal online cancellation channels don't work, try this number. Remember, like all contact information provided on this site, it is to be used for good, not evil, and only when all other options don't work. More » -
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annoyances
Reader Asks, "Is It Impossible To Unsubscribe From Classmates.com?"
Yes.
Okay, we're being a little dramatic there, but Classmates.com is part of the cesspool of the Internet, a faux-legit site that uses any shady tactic it can to acquire and keep members, regardless of any genuine interest they may have in the service. We don't know if you can truly successfully unsubscribe from their junk emails because we're not sure they'd ever honor such a request, but here are two other options. More »
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television
"Without A Trace," Other Shows, Gone Without A Trace
Some bad news if you love the show Without a Trace. Not only do you have poor taste in entertainment, but there will be a gaping hole in your life come September when your drama, which has given up the ghost, will only be viewable via seance like other departed shows such as Alf, Cop Rock, and Grounded for Life. More » -
efax
Why Is It So Hard To Cancel Your EFax Account?
In Slate today, Timothy Noah describes his hour-long ordeal to cancel the eFax account he never uses anymore. If you've ever tried to cancel an online service, you probably already know how this story goes: it was impossible to find a "cancel my account" link anywhere on the site, support numbers were no help, and a scripted service rep tried to shove an extension on him instead of simply providing customer support. More » -
vonage
Canceling Vonage Early? You're Going To Have To Repay That Instant Rebate
If you cancel your Vonage service before the end of the first year, you're going to need to pay $70 for Vonage's proprietary router on top of a $29.95 cancellation fee. Don't even try to return the soon-to-be useless router because that's simply not an option. More » -
att
AT&T Employee Misleads Customer, And Now He's Trapped In A 2-Year Contract
A little over a month ago, Mark gave up on his GoPhone SIM, went into an AT&T store with his iPhone 2G in hand, and signed up for a new two year, post-paid plan. The sales rep promised Mark that his corporate discount would apply, and instead of a contract presented just a receipt. Now AT&T is saying there's no corporate discount on an iPhone purchase—even though he didn't buy an iPhone, just the service plan—and that he can't cancel now without paying an ETF because it's past the 30 day mark. More » -
american express
Before Traveling, Make Sure AmEx Hasn't Canceled Your Card
Ronnie Sue's recent trip to Germany was a financial nightmare. Though she warned her bank she would be traveling to Germany, when she arrived, she couldn't withdraw needed cash. The bank gently suggested that Ronnie Sue draw cash from her credit card, and even offered to refund any cash advance fees. It wasn't until Ronnie Sue whipped out her AmEx that she learned it had been silently canceled two days before she left... More » -
hasbro
Hasbro Casts Spell Of Greater Invisibility Over D&D Cancellation Page
You can't cancel your annual membership agreement with Hasbro's "D&D Insider"—at least not easily, and not at all for some frustrated users. Company admins keep giving out ridiculous instructions on the user forums, but those posts are followed by customers saying all they get are error messages, no matter what browser/OS combo they try. To make matters worse, their customer service department was closed over the holidays, so nobody was answering the phone numbers they listed. This is the kind of runaround we expect from scammers like the Acai resellers, not a national toy company. More » -
vonage
Vonage Says "If You Hang Up We'll Cancel Your Account"
We don't know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service cancellation and $92 cancellation fee. That sounds like the kind of angry-CSR "mistake" that can be fixed with a second call—but according to the next CSR Sarah spoke to, that's just Vonage policy. What? More » -
jetblue
Putting The Wrong Name On An Airline Ticket Is An $800 Mistake?
Here's an odd problem. Reader Austin bought some airline tickets for a business trip and wasn't sure who was going to go, so he booked an extra ticket with his name on it — thinking that the name could be changed later. Whoops. More » -
Tonik
Tonik Insurance Sneaks 20% Premium Increase On Customer After Approval
Tonik is the rad, x-treme! lifestyle health insurance for young people who can't afford regular insurance—sort of the Poochie of health insurance, except it's not going to go away. Aasma wrote to us to let us know that when she signed up for it over the weekend, she got a nasty surprise after she submitted her credit card information. More »
cancellations
New York, 7:18 PM
Sun Nov 8
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