Here is the note Cingular's legal counsel sent us to take down documents we posted. The items have info about how Cingular determines a customer's "long term value" or "LTV." This LTV is used to determine how many discounts they will give you to prevent you from cancelling your account.

Subject: Legal Complaint Date: 7/27/2006 7:21 PM

Please call me promptly. You have proprietary and copyrighted document on your sight (url at bottom below) that belongs to us, Cingular Wireless. We want it removed from your site.
Thank you.
...cingular-distills-customer-value-into-thermometer-form-188379.php

Glenn Blumstein
Chief Counsel - IP & Network
Cingular Wireless
425-[redacted]

Notice how site is misspelled at first. Note too, the curious interplay between first person singular and plural. All your document are belong to me.

We'll be keeping the hot property up until our legal team tells us otherwise.

We are Unicron, eater of worlds. Your attacks only make us stronger!