Consumerist
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Southwest
This Apology Letter From Southwest Is Refreshingly Honest And Informative
A fluid leak forced Deepak's Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within a week, Southwest sent passengers an extraordinarily honest and informative letter detailing exactly what went wrong, and by way of apology, tossed in a $175 voucher. More » -
U.S. Airways
U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue"
Remember the 274 passengers stranded by U.S. Airways in Punta Cana? According to the airline, compensating those passengers would be unsafe. Seriously, that's their argument: More » -
Warhammer: Age of Reckoning
Electronic Arts Can't Process Address Change, Cancels Your Sold-Out Pre-Ordered Collector's Edition Of Warhammer
Electronic Arts immediately forwards all pre-orders to a secretive processing facility, so if you happy to change your address after ordering a game eight months in advance, well, tough. At least that's what Electronic Arts told Micah when he asked to update his pre-order for the now sold-out limited-run collector's edition of Warhammer: Age of Reckoning. When Micah pointed out that it might not be the best idea to sell games eight months in advance without a way to update addresses, Electronic Arts canceled his order altogether and told him to find another copy somewhere else.
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Vonage
Vonage Insists You're Still A Customer Two Years After You Canceled Service
Listen Vonage, Garry isn't your customer anymore. You need to stop sending him bills and let him go. Sure, he liked you back in 2004, but he found a better company at a cheaper price and he's moved on. Billing his AmEx every single month for two years after he canceled? Not cute. Sending his account to collections when his AmEx finally expired? Seems desperate. Please Vonage, get over Garry and move on with your life. More » -
Bluebird Cafe
This Giant Grasshopper Does Not Belong In A Tuna Melt
The Bluebird Cafe in Culver City sold Seth a grasshopper home gussied up us a tuna melt. A waitress deftly handled the very-live and confused grasshopper by picking him up and tossing him on the ground. That's it. No apology, no replacement sandwich.
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Appliances
Invest In A New Freezer And Start Buying In Bulk
Freezer sales are heating up as thrifty consumers spend cash now so they can realize savings later by buying in bulk. More » -
FiOS
Most Verizon FIOS Installations Violate National Electric Standards
A two-year investigation has concluded that most Verizon FIOS installations fail to meet national safety standards, and could cause fires or electrocutions. FIOS is famous for house fires, but New York's Public Service Commission first started its investigation back in 2006 after several inspectors discovered improperly grounded installations. More » -
Ups
UPS Randomly Delivers Unordered, Damaged TV, Charges You For The Pleasure
Matt didn't order a broken 42" plasma TV, and he didn't ship one either, but that didn't stop UPS from plopping a big box with a broken TV on his porch, a service for which they charged $120.12. UPS explained that the TV Matt didn't ship was being returned to him by the recipient because it was damaged, and it was now his responsibility to arrange for re-delivery. “If I was the shipper," asked Matt, who lives in Ohio, "why would the package have come from Ontario, CA, not Medina, Ohio?" The TV sat in the rain overnight, and it wasn't until Matt reached the local depot, where his father worked for 27 years, that he convinced someone to take back the mystery box. Two weeks later, a bill arrived... More » -
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Best Buy
Best Buy Questions Your Ability To Plug In A Computer
Mike's friend gave Best Buy $200 to install anti-virus software and an HDMI input, but Best Buy somehow sent him home with the wrong power adapter. Mike works in IT and knows how to feed and bathe himself, but Best Buy insisted that he had the right adapter and that Mike had to be "doing something wrong." Guess how this ends...
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Credit blocking
Don't Let Credit Blocks Eat Up Your Available Balance
Hotels and rental agencies like to carve out the full cost of their services on your credit or debit card before you pay in full. This credit blocking can catch anyone who sticks near their minimum or maximum balance off guard when they try to use their card. Inside, learn how to keep retailers from unexpectedly clogging your credit and debit cards with unwanted blocks. More » -
Recalls
GM Recalls Nearly 1 Million Vehicles With Defective Windshield Wiper Systems
Can your late-model GM vehicle melt snow and ice with a blast of heated windshield wiper fluid? It might be one of 944,000 vehicles with a faulty heating system that can cause odors, smoke, or even a surprise car fire. More » -
Applebees
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PSAs
Happy Labor Day Weekend
Half-day of posts today. We're off Monday. Enjoy the long weekend! -
att
Washington Upholds ATT Customer's Right To Class Action
In another step towards the impending demise of mandatory binding arbitration, a customer's right to file a class-action lawsuit against AT&T Wireless was upheld by Washington Supreme Court yesterday. More » -
manicures
Complete Medical History Required For Manicure
In a dime-a-dozen business like nail salons, you need to have a hook or a gimmick to be unique. At the The Bella Aqua Spa in Laurinburg, North Carolina, they seem to have settled on requiring a copious amount of personal and medical history from you before you get to have a manicure as their little way of standing out. More » -
Death
CPSC Says Company Refuses To Recall Bassinets That Strangled Two Infants
The CPSC has issued a consumer alert, urging you to stop using Simplicity Inc.'s "close-sleeper/bedside sleeper” bassinets after two infants died after being strangled by the product's metal bars. The company is refusing to cooperate with the CPSC and will not recall the product. More » -
Telemarketing
Tired Of Telemarketers? Try Suing Them
In yesterday's post on rude telemarketers and the people who hang up on them, reader/advice giver Amy Alkon said she just successfully sued a telemarketer in Santa Monica Small Claims Court—and won! If you're one of those unlucky people who can't get the calls to stop, here's how she did it. More »
New York, 11:18 AM
Sat Nov 14
20 posts in the last 24 hours
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