• Banking

    Top 5 Online Banks For Customer Satisfaction

    You can't please all of the people all of the time, but you can try. Here's a list of the online banks that are trying the hardest.

    The Top 10 Biggest Banks for Online Banking Are:

    Bank of America
    • Citibank
    • SunTrust
    • National City
    • ING Direct
    • Wells Fargo
    • Washington Mutual
    • Wachovia
    • U.S. Bank
    • Chase

    Of those banks, here are the best ones for customer service:

    • Wachovia
    • Washington Mutual
    • Chase
    • Bank of America
    • Wells Fargo

    The source for this list was the 2007 comScore Online Banking Report, which conducts the survey "based on a massive, global cross-section of more than 2 million consumers who have given comScore permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing." —MEGHANN MARCO

    Wachovia Tops Online Bank Survey; Citibank, WaMu Show Gains [MediaPost]

    comScore Reports Increasing Importance of Customer Satisfaction in Online Banking as Industry Matures and Competition Heats Up [comSCORE]
    (Photo: spcoon)

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