Consumerist
Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here's the twist: AOL will still use it as a call center, but as a client of Teleperformance.
Our tipster thinks this is so AOL can avoid responsibility for bad customer service/evil retention operators by blaming any shortcomings on a third party.
Not to mention it nicely dovetails with Time Warner Inc's overall strategy of acquiring communication companies and running them into the ground while squeezing out every last penny possible.
The sale is said to be finalized on 12/15, just in time for Christmas.
Comments
Wait? I'm confused. Wasn't the last AOL call center involved in the Vincent Ferrari escapade technically a "third party" ie: contracted?
Wouldn't that make selling the call center to a third party pretty much the status quo?
Nope. It was the Ogden call center, and it was AOL owned and operated.
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