ACSI

complaints
Why Sprint Has The Lowest Customer Satisfaction
Brett sent us a story perfectly illustrating why Sprint has really crappy customer satisfaction ratings. While the other cellphone service providers scores hover slightly under the national ACSI average of 75, Sprint's are a dismal 56. It must be because of too many situations like the following danse macabre of incompetence: More »

9:46 AM on Fri May 23 2008
By Ben Popken
11,386 views, 42 comments

Latest by toiletduck: Sprint customer service is in the tank because they continue to use outsourcing companies overseas who apparently enjoy arguing with more »
customer satisfaction
American Customer Satisfaction Drops

The American Customer Satisfaction Index (ACSI) dropped again for the second consecutive quarter to 74.9. Why does this matter? "When customer satisfaction declines, consumers have less enthusiasm for repeating experiences that no longer provide the same gratification," says Professor Claes Fornell. AKA, they'll be spending less money.

Customer Satisfaction Falls Again; Retail, Financial Services Down; Wal-mart, Home Depot at All-Time Lows [ACSI]

11:17 PM on Wed Mar 26 2008
By Ben Popken
1,383 views, 19 comments

Latest by mthrndr: @AlteredBeast: That's what she said. more »
rankings
Latest ACSI Survey Is Out: You Really Like Dollar General
The American Customer Satisfaction Index has released its latest scores of retail businesses, so we thought we'd take a look at the department store rankings by constructing a handy graph. When it comes to customer satisfaction, apparently Dollar General is doing something right—and Wal-Mart, as usual, is doing lots of things wrong. More »

11:27 AM on Thu Feb 21 2008
By Chris Walters
6,769 views, 40 comments

Latest by BlazerUnit: @sibertater: That's not true, the part about all DG items ending in an even dollar. They're still a discounter, but more »
price hikes
DirecTV Raises Rates, Warns Customers Not To Switch To Cable
DirecTV is jacking up rates by 4% as of February 27 and is reminding newly disgruntled customers that DirecTV still ranks higher than cable according to the American Customer Satisfaction Index. Most customers can expect a $3-$5 increase, but don't count on award-winning customer service. More »

8:42 PM on Sun Jan 27 2008
By Carey
7,009 views, 51 comments

Latest by umpazump: I got Directv for the HD DVR. Now I find out that cable has local channels in High Def, Directv more »
survey says
TSA Declares Victory, Achieves Same Vaunted Status As IRS
The IRS is celebrating the results of an AP poll that ranks the TSA as the most hated arm of the federal government. More than anything, Americans apparently hate being inconvenienced by seemingly pointless and arbitrary security checks.
The AP poll, conducted Monday through Wednesday, found that the more people travel, the less they like TSA.
More »

11:45 AM on Sun Dec 23 2007
By Carey
4,415 views, 33 comments

Latest by Cliff_Donner: Silly Rhyss, you're supposed to get the drink first. more »
Mainly driven by higher food prices, the American Customer Satisfaction Index went down for the first time in two years of continual growth. The blip was minus .1%, still up 1% from a year ago. [ACSI]

1 comment

stocks
Consumerist ACSI Fund 1st Check In

Does higher customer satisfaction lead to better stock performance?

After reading a scientific article in the Journal of Science claiming exactly that, we put together two mock stock portfolios. One contained companies that both scored in the top 20% of the American Customer Satisfaction Index (ACSI) relative to their competition and beat the national ACSI average. The other was the reverse, companies scoring in the bottom 20% and having scores lower than the national mean.

Since May, when the portfolios began, the ACSI fund is down 5.63%. The ANTI-ACSI fund is down 8.16%. Also, we messed up. Overview inside... More »

10:27 AM on Mon Sep 10 2007
By Ben Popken
1,916 views, 4 comments
stocks
The Consumerist ACSI Fund v2.0
Based on your suggestions, we redid The Consumerist ACSI fund mock portfolio. We changed it from 100 shares to $1000 worth of each company, rounded down to whole shares. This way the highest stocks won't have an undue influence on the portfolio's performance. More »

12:22 PM on Mon May 21 2007
By Ben Popken
2,557 views, 9 comments

Latest by Holden Caulfield: I agree with the sidebar suggestion. And this little project is awesome guys. cdan might be right about using companies with more »
stocks
The Consumerist ACSI Fund
We made a mock portfolio buying 100 shares of companies scoring high on the American Customer Satisfaction Index (ACSI). More »

6:59 PM on Fri May 18 2007
By Ben Popken
2,119 views, 23 comments
personal finance
How To Beat The Stock Market: Buy Companies With High Customer Satisfaction Scores
Using a back-tested paper portfolio and an actual case, the authors of a study published in the Journal of Marketing found that companies at the top 20% of the the American Customer Satisfaction Index (ACSI) greatly outperformed the the stock market, generating a 40% return. More »

1:02 PM on Thu May 17 2007
By Ben Popken
37,584 views, 23 comments

Latest by Trackback: http://consumerist.c Using a back-tested paper portfolio and an actual case, the authors of a study published in the Journal of more »

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