We're obsessed excited by this ACSI data so let's slice it another way!

Here's the Best and Worst on the ACIS Q1 2007 index, based on how much their customer satisfaction score has improved or worsened relative to their competitors since 1994, when the study began.

BEST
Airlines: Continental +3
Cable & Satellite TV: DirecTV -4.3
Cellphone Service: T-mobile +9.4
Cellphone Makers: Motorola +2.9
Energy Utilities: Sempra Energy +19.4
Fixed Line Telephone Service: Verizon -1.4
Hotels: Holiday Inn +4.3
Limited Service Restaurants: Domino's +11.9

WORST
Airlines: Delta -23.4
Cable & Satellite TV: Charter Communications -12.7
Cellphone Makers: Samsung -4.1
Cellphone Service: AT&T/Cingular -2.9
Energy Utilities: Ameren Corporation -26.9
Fixed Line Telephone Service: AT&T -17.6
Hotels: Ramada -1.4
Limited Service Restaurants: Papa John's, Starbucks +1.3

You may be surprised to see stastics that don't jive with your personal experience with the company. That's because you're just one person while these numbers are based on interviews with around 80,000 other people. — BEN POPKEN

5:15 PM on Tue May 15 2007
By Ben Popken
2,451 views
9 comments

Comments

mikyrok at 04:27 PM on 05/15/07
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Cable & Satellite TV: DirecTV -4.3

So the best was -4.3

Way to go Cable/Sat Providers.
mikesfree at 04:32 PM on 05/15/07
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I dont understand what you are presenting, mainly because of the direct tv being a negative number.
JDAC at 05:00 PM on 05/15/07
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@mikesfree:

I may be wrong, but I suspect all the negative number companies are the best of a rotten bunch. They're getting worse, but Verizon/DirecTV but they're still the best you can get.

Go service!
JDAC at 05:01 PM on 05/15/07
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@JDAC: Yeesh, read before posting...

They're getting worse, but Verizon/DirecTV are still the best you can get.
oldhat at 05:02 PM on 05/15/07
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I miss T-Mobile. I wish they had better cell coverage. I read that they bought up a nice swath of the public radio spectrum (don't get me started) so maybe things will improve.

(sprint sux)
JDAC at 05:03 PM on 05/15/07
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Ah fuck, never mind, I completely misread the article, sorry for the (now) 3 useless posts.
yg17 at 05:20 PM on 05/15/07
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"You may be surprised to see stastics that don't jive with your personal experience with the company."

Nope, they match my experiences 100% :D
baduncadonk at 06:35 PM on 05/15/07
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I spent 27 minutes on hold this very morning with Delta, just trying to get my SkyMiles account number.

The very nice, but very Indian woman who finally answered had a difficult time communicating in English and it took another 7 minutes for her to find my SkyMiles number.

Finally, she was not allowed to change my address in their system and instructed me to send a request via postal letter to an offline address.

I hadn't flown Delta in a few years and now remember why :-(
mattbrown at 07:36 PM on 05/15/07
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I've had really good experience with Samsung's CS. If they're the "worst," then de-feather me and call me a chicken. weeeeeeee hawwwwww!