Satisfied consumers have banded together over at the Sawmill Creek woodworker's forums to praise Lee Valley's excellent customer service. One poster, Graham, received an unexpected refund after purchasing a Kreg bandsaw fence. Lee Valley issued the unsolicited refund after cutting the fence's price in their latest catalog. Graham posted:

Hi All.

I just got home from work and found a cheque from Lee Valley in my post, apparently I bought a Kreg bandsaw fence from them, that has now had a price reduction in their new catalog and they have refunded the difference.

I must say that I have never before experienced such an extraordinarily good service (I had to sit down and think about it for a minute, because to me it's pretty unbelievable that a store I bought a product from, at a price I was happy to pay, had decided that I was due a refund and sent it without me even having to ask for it).

Anyway, a big thanks to Rob Lee and Lee Valley for their exceptional service to their customers.

Thanks for reading this...Graham

Hi Graham -

Thanks for buying from us in the first place...

Cheers -

Rob

Lee Valley A Very Pleasant Surprise [Sawmill Creek Forums]