Consumerist
According to OXO's Satisfaction Guarantee:The story continues with pictures, after the jump..."We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO s customer service department and we will be happy to assist you."I was not satisfied, so I contacted OXO's customer service department. They had three questions: 1) What's your name, 2) What's your address, 3) Where did you buy the palm brush. That was it. They said I'd receive a new one in 7-10 business days.
The replacement brush arrived after only five business days. Mustafa's email:
Last year I bought an OXO Soap Squirting Palm Brush during my new apartment move-in binge shop. The palm brush performed admirably for a year, scrubbing everything from greasy pans to smudge-marked glasses. A few weeks ago my palm brush started to show signs of old age. Its bristles, once clean and shiny, began to turn yellow and fall out. This I could tolerate. But when the whole bristle assembly split in two, so did my patience.The new and improved palm brush:According to OXO's Satisfaction Guarantee:
"We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO s customer service department and we will be happy to assist you."I was not satisfied, so I contacted OXO's customer service department. They had three questions: 1) What's your name, 2) What's your address, 3) Where did you buy the palm brush. That was it. They said I'd receive a new one in 7-10 business days. One week later (5 business days), Fed-Ex dropped a brand new palm brush at my door. I couldn't be happier. Talk about $4.99 well spent! Thanks OXO!
So clean, so shiny. Good work, OXO. — CAREY GREENBERG-BERGER
