Company Profile for USAA

IndustryFinancial Services
Key PeopleLt. General John H. Moellering, USA (Ret.) (Chairman)
Maj. General Josue Robles Jr., USA (Ret.) (CEO)
ProductsInsurance, Banking, Investments, Retirement, Financial Planning
Source: http://en.wikipedia.org/wiki/USAA

ADDITIONAL INFORMATION:
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288-9876
Toll-free: 1-800-531-8722
Fax: 1-800-531-5717

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How The Different Credit Card Issuers & Networks Handle Chargebacks
By Chris Morran on February 21, 2012 11:24 AM  
Whenever someone has a dispute with a merchant over a credit card charge, we always suggest they attempt to issue a chargeback through their credit provider. But not all card issuers and credit card networks handle chargebacks in the exact same way. More »

USAA Knows There's A Bug In Online System, Waits For Me To Find It
By Mary Beth Quirk on May 2, 2011 11:45 AM  
It's so funny how math works! In the case of Consumerist reader Sam, he got a glimpse of the delightful ways math can be manipulated when comparing his USAA online money manager balance with the bank's internal ledger. At one point, his balance was thousands of dollars different between the two. More »

USAA And Mastercard Turn Celebrity Librarian Into Unwitting Consumer Scofflaw
By Laura Northrup on September 10, 2010 9:00 AM  
K.G. writes that she used her Mastercard to pay for a car rental from Avis. The card issuer, Consumerist darling USAA, assured her that the card provided insurance coverage for rental cars. Good to know! Except for how the insurance claim was denied, possibly because she used a coupon for the car rental. No one is entirely sure. The bill went straight to a collection agency without ever giving K.G. an opportunity to, um, actually pay it. Now she's being penalized for ducking a bill she was never sent, and still can't get a straight answer out of any of the companies involved. More »

21 Banks And Credit Unions That Accept Remote Check Deposits
By Carey Alexander on August 8, 2010 12:00 PM  
Why trek to local bank to deposit a check when you can slap it on a scanner or use your smartphone's camera to upload it directly to your bank? Even though it still scares most of the bigger banks, remote deposit checking represents the future of consumer banking. Inside, a list of twenty-one credit unions and banks that are ready to save you a trip to the bank and the hassle of deposit slips. More »

Magical USAA Check-Depositing Smartphone App Now Available For Android
By Laura Northrup on February 24, 2010 12:22 PM  
Do you envy iPhone users' ability to deposit checks in their USAA accounts by snapping a picture and using a fancy secure app? Now, check-zapping abilities have been granted to phones using Google's Android mobile operating system. More »

USAA Online Checking & Savings Open For Non-Military
By Ben Popken on September 28, 2009 4:00 PM  

—>If you've heard us rave about USAA's stellar financial services but grown sad when you learned that it's only available for military-members and their family, have heart: you can get still get access to some of their services like banking and checking.  More »

USAA: Opt-Out Of Mandatory Binding Arbitration By Closing Your Account
By Laura Northrup on August 28, 2009 2:05 PM  

—>The "credit union on steroids" has gone to mandatory binding arbitration for all disputes, removing customers' ability to successfully sue them if things go wrong. Previously, USAA had arbitration as an option, but allowed members to opt out. Now, if you want to opt out of arbitration, you'll have to close your accounts.  More »

USAA: Deposit Your Checks With An iPhone!
By Carey Alexander on August 10, 2009 7:00 PM  

—>The friendliest bank in the world, USAA, will soon let customers instantaneously deposit checks through its iPhone application. Here's how it works: you snap a picture of the front and back of your check, and send the picture to USAA. That's it.  More »

5/3 Increases Overdraft Fees By $2
By Ben Popken on April 7, 2009 2:59 AM  
It was a beautiful thing. And then I paid in cash. Scan of the 5/3 fee increase notice inside.  More »

Update: USAA Posts Notice On Website Regarding Technical Issues
By Chris Walters on October 1, 2008 3:23 AM  

—>Last week we raised the ire of plenty of USAA fans by posting a story about a woman's IRA that went missing for nearly a day. We were as surprised as many of you that she'd received such poor customer service from the first CSR she spoke with, considering USAA's usually stellar reputation. But the next day someone from USAA contacted Travis and his wife to find out what went wrong. Here's Travis' update.  More »