Posts about U.S. Airways
U.S. Airways Passenger Arrested After Saying She Has "Surgically Implanted Device" Inside Her
By Chris Morran on May 22, 2012 2:15 PM
79 Comments
A U.S. Airways flight en route from Paris to North Carolina had to be rerouted to Bangor, Maine, where an allegedly unruly passenger was arrested because she reportedly told a member of the cabin crew she had a "surgically implanted device" inside of her body. More »
Survey Finds Best & Worst Airlines For Redeeming Rewards Miles
By Chris Morran on May 17, 2012 11:15 AM
23 Comments
It's incredibly easy to pile up airline miles. I think I just earned 400 miles for merely mentioning this fact. But as you may have already discovered, it's not always so simple to actually redeem those miles. A new survey looked at dozens of domestic and international carriers to find which ones were more likely to have seats available for rewards travel. More »
(Meg)
US Airways Now Offering Priority Boarding For A Fee
By Chris Morran on May 4, 2012 2:45 PM
38 Comments
Add another airline to the list of carriers that sells upgrades to priority boarding and the use of the speedier security checkpoint lanes, to passengers not flying in first class. More »
Refusing To Turn Off Electronics & Sit Down Will Get You Booted From Your Flight
By Mary Beth Quirk on April 23, 2012 12:00 PM
67 Comments
You've got basically two options on a flight — do what the flight attendants tell you to do when they tell you to do it, or end up watching the plane leave without you. A woman from Massachusetts was unable to do as she was told, and missed her flight as a result. More »
U.S. Airways CEO Really Wants To Get His Merge On With American Airlines
By Chris Morran on April 20, 2012 12:50 PM
28 Comments
To date, the folks at U.S. Airways have been quite coy about their intentions regarding a possible marriage to struggling-but-adorable American Airlines, saying things like "we're not opposed," and that they "wouldn't rule it out," but all that double talk may have ended with the latest hot-and-heavy chatter from U.S. Airways' CEO. More »
(Andrew)
U.S. Airways May Make You Check Your Bag Even If The Plane Isn't Full
By Chris Morran on April 4, 2012 2:45 PM
75 Comments
Consumerist reader Andrew was recently boarding a U.S. Airways flight out of Newark when he noticed that airline staffers were forcing people to gate-check their bags even though fewer than 1/3 of the passengers had actually gotten on the plane. More »
Passengers Can Fight, Too: Woman Allegedly Attacks Crew Mid-Flight
By Mary Beth Quirk on March 28, 2012 1:00 PM
24 Comments
Although it's been flight attendants and captains making the headlines lately for disrupting flights with scary and sometimes violent outbursts, let's not forget that passengers can exhibit wild behavior as well. A woman flying on US Airways yesterday had to be restrained after attacking the flight crew, say cops and airline officials. More »
(benh57)
American Airlines CEO Plays Coy On Merger Possibilities
By Chris Morran on March 16, 2012 1:15 PM
3 Comments
Even though U.S. Airways has made it known to struggling American Airlines that it would like to go on a few dates — only coffee, maybe a drink or two; no heavy petting — its bankrupt object of affection may not be rushing to the altar. More »
Have New Domain Names Outed U.S. Airways & American Airlines' Merger Plans?
By Chris Morran on March 12, 2012 3:30 PM
24 Comments
This is like finding out your friend is getting married because you inadvertently see them browsing for reception halls or wedding DJs. If a slew of recently registered website domain names are to be believed, the much-hinted merger between American Airlines and U.S. Airways might be closer to reality than merely mulling over a dream pre-nup. More »
Airlines Hike Up Fares Yet Again, Blaming Higher Fuel Costs
By Mary Beth Quirk on February 27, 2012 11:00 AM
21 Comments
Airlines aren't just good at lifting planes into the air, but with yet another hike on round-trip fares, they're showing how great they are at sending prices skyward as well. Zing! This latest increase is the third already this year. More »
U.S. Airways Confirms It's Out To Woo American Airlines
By Chris Morran on January 25, 2012 4:15 PM
14 Comments
Late last week, it was revealed that U.S. Airways was checking out American Airlines' OKcupid profile in the hope the two could go on a nice coffee date and maybe get married and have a bunch of kids and a huge house in the suburbs. At the time U.S. Airways, who got burned a couple years back after getting hot-and-heavy with United, played coy about its intentions. But today the carrier is being more open about its amorous intentions. More »
U.S. Airways Does Me A Solid & Waives Change Fees Even Though I Booked The Wrong Flights
By Mary Beth Quirk on January 24, 2012 5:00 PM
25 Comments
Marc was in a jam after he accidentally booked his mother on the wrong flights to come visit — he had her starting in her destination city and going back to her starting city. In short, it was a big ol' mess and he was facing change fees and a fare difference of around $200. But luckily, U.S. Airways reps felt like being kind. More »
Woman Claims Husband's Ashes Went Missing After TSA Made Her Move Them To Checked Baggage
By Mary Beth Quirk on January 23, 2012 5:00 PM
58 Comments
A woman flying from Philadelphia to England to return her deceased husband's ashes to his hometown says US Airways lost them somewhere along the way to her destination. That is what is called a major, major fail. More »
Report: U.S. Airways Once Again Considering A Merger Marriage, This Time With American
By Chris Morran on January 23, 2012 11:15 AM
11 Comments
It hasn't even been two years since U.S. Airways called off its pre-nuptial pillow talk with United Airlines, opting instead to remain single. And while it hasn't rebounded as quickly as its spurned beau, who ran off with that Continental cad only a few shot months later, a new report says that U.S. Airlines is considering the possibility of a happily ever after ending with American Airlines. More »
(dooley)
Report: Delta, U.S. Airways Among Those With An Eye To Buy American Airlines Parent Company
By Mary Beth Quirk on January 13, 2012 12:00 PM
16 Comments
As American Airlines parent company AMR tries to sort itself out during bankruptcy proceedings, there are already a few vultures circling it. A report says Delta Air Lines and U.S. Airways are considering buying AMR, along with a buyout firm called TPG Capital. More »
You Can't Score A Free Plane Seat For Your Baby By Putting Him On Your 3-Year-Old's Lap
By Chris Morran on December 30, 2011 12:15 PM
148 Comments
As any parents who have flown with little babies probably knows, many airlines will not require a ticket for children under two years of age, so long as the child is seated on an adult's lap. But U.S. Airways had to give the boot to a family of six after the parents figured they could simply seat one of their under-2 children with their ticketed 3-year-old. More »
My Camera Disappears After Airline Forces Me To Gate Check Carry-On
By Mary Beth Quirk on December 1, 2011 1:00 PM
87 Comments
You know the feeling where you look at your boarding pass and it's like, Zone 83 and there are a ton of people in front of you chomping at the bit to get their rolling suitcases into the overhead bins? Photographer Shaun S. was recently forced to gate check his carry-on, and suffered a big loss in the process. More »
Update: Missing iPad Recovered By U.S. Airways Pilot
By Mary Beth Quirk on November 30, 2011 5:00 PM
64 Comments
Readers might remember last week's story of Kate, an iPad owner who left her tablet on a U.S. Airways plane after an early morning flight, and was told by an airline employee that she'd never see her iPad again. We love delivering good news — she's getting it back because of a good Samaritan. More »
Who Knew U.S. Airways Had Standing Room Only Tickets?
By Chris Morran on November 22, 2011 5:15 PM
173 Comments
Okay, so the airline doesn't actually sell standing room only tickets, but they might as well have for one passenger who was forced to stand for most of a seven-hour flight — and who only received a $200 travel voucher for his troubles. More »
U.S. Airways Employee Regarding My Lost iPad: You Know, You're Not Going To Get It Back
By Mary Beth Quirk on November 22, 2011 3:00 PM
119 Comments
As if it's not bad enough to forget a valuable item on a flight, U.S. Airways is showing just how unhelpful it can be in the case of one Consumerist reader who left her iPad in the seat back pocket recently. More »
Passenger Lives In Airport For 8 Days Instead Of Paying Bag Fees
By Chris Morran on November 3, 2011 3:40 PM
156 Comments
A woman who was set to fly out of San Francisco with only $30 to her name ended up living at the airport after being told the fees for her checked bags were going to be double that amount. More »
(balmes)
Phoenix-Based Flight Attendant Death In Mexico Investigated As Homicide
By Phil Villarreal on October 31, 2011 11:15 AM
28 Comments
Authorities are investigating the possibility that a US Airways flight attendant who died during a layover in Mexico City was murdered. The 33-year-old employee, who was based out of Phoenix, was found dead in his hotel room, stripped naked and tied up. More »
Airlines Waiving Re-Booking Fees With Hurricane Irene On The Way
By Chris Morran on August 25, 2011 4:15 PM
24 Comments
A really nasty woman named Irene is about to swoop in from the tropics and potentially screw up air travel for everyone. So in advance of the hurricane, many airlines are playing nice with their re-booking fees and policies for flights to and from destinations affected by the storm. More »
U.S. Airways CEO: We Don't Overcharge, We Pass On Costs
By Chris Morran on August 23, 2011 2:15 PM
53 Comments
If any of you had some sort of pipe dream that there might be a day when airlines wouldn't charge ancillary fees for services that used to be included in the ticket price, U.S. Airways CEO Doug Parker has made it clear the charges aren't going anywhere because they benefit everyone in the long run. More »
Delta And US Airways Will Refund "Taxes" Collected During FAA Shutdown
By Ben Popken on August 2, 2011 3:00 PM
18 Comments
Delta was the first airline to start giving out refunds for the extra money they've been scalping from passengers while the FAA remains shut down. After the airline made the announcement Monday, US Airways on Tuesday said they would follow suit. More »
(afagen)
US Airways Sues Pilots Over Alleged Work Slowdown
By Chris Morran on August 1, 2011 3:10 PM
28 Comments
While Continental has had to cancel dozens of flights due to suddenly "sick" pilots, the management at US Airways say its pilots have been more subtle about hobbling the airline's operations — an allegation the pilots deny. More »
(ragesoss)
Ralph Nader Gets A Refund From US Airways
By Ben Popken on July 25, 2011 1:00 PM
79 Comments
Ralph Nader, the almighty godfather of the consumer activist movement, has still got it. NYT's "The Haggler" column just posted a story that Nader called up to tell him about how he got a full refund from US Airways after canceling two round-trip tickets, even getting back the $150 cancellation fee. More »
When An Airline Says 'It's Not A Problem,' It Will Be A Problem
By Laura Northrup on July 20, 2011 9:30 AM
39 Comments
Perhaps Simon should have known better than to trust an employee of U.S. Airways. He changed his travel plans, canceling the outbound portion of a round-trip ticket. The person he spoke with on the phone assured him that his original flight home would be just fine. This employee was either misinformed or out to make Simon's life miserable. Either way, his flight home was canceled, and he had to book a more expensive one-way flight that his employer won't pay for. More »
Guy Arrested For Saggy Pants Plans To Sue US Airways
By Ben Popken on July 14, 2011 12:00 PM
146 Comments
Yesterday, all charges were dropped against a University of New Mexico football player who was thrown off a plane and arrested by a US Airways pilot last month for wearing pj's that sagged off his posterior. Today his attorney says that Deshon plans on suing US Airways over how he was treated. More »
US Airways Passenger: I Was Escorted Off Plane For Photographing Staffer's Name Tag
By Chris Morran on July 5, 2011 12:48 PM
97 Comments
A traveler boarding a US Airways flight from Philadelphia to Miami on Friday says she was booted from the plane after she took a photo of an airline employee's name tag, while US Airways says she was ejected for being foul-mouthed. More »
False Bomb Threat Causes Scare On D.C.-Bound Flight
By Phil Villarreal on June 20, 2011 11:15 AM
21 Comments
Authorities swept a plane that landed in Washington, D.C. after a flight from Dayton, Ohio, following a threat originating in Ohio that a bomb was on board. The search came up empty and the woman who made the threat is suspected to suffer mental health issues. More »
US Airways Pilot Arrests Passenger For Having Baggy Pants
By Ben Popken on June 16, 2011 3:00 PM
171 Comments
An entire US Airways flight was evacuated and the pilot placed a passenger under citizen's arrest after he refused to pull up his baggy pants, reports NBC Bay Area. More »
Delta's $952 Million In Baggage Fees Is More Than United And Continental Combined
By Chris Morran on June 13, 2011 4:31 PM
49 Comments
The Department of Transportation released its final numbers for airline baggage fee revenue from 2010 and Delta has sent a very loud message to the rest of the industry: Y'all got a lot of catching up to do. More »
Did US Airways Use This Luggage As A Pinata?
By Ben Popken on June 1, 2011 2:00 PM
25 Comments
Apparently some baggage handlers working for US Airways must have thought there was candy inside our reader's luggage and went to town on it in a fun game on the tarmac involving blindfolds and bats. That's the only possible explanation for the abused condition he got it back in. More beatings, of the psychic sort, ensued after he tried to seek recourse from US Airways before being finally told he would have to drive 45 miles back to the airport so they could inspect the bag. Fed up, our reader emailed this letter to the CEO of US Airways: More »
U.S. Airways Flight Evacuated Over Beeping Credit Card Reader
By Chris Morran on April 15, 2011 11:44 AM
48 Comments
Passengers on a U.S. Airways flight in New York City were forced to evacuate their plane last night over a mysterious beeping sound. Because we all know that time bombs beep just like they do on "24." More »
U.S. Airways: You Know Those Free Miles We Gave You? We're Taking Them Back
By Chris Morran on April 9, 2011 2:00 PM
77 Comments
Isn't it so nice when your favorite airline e-mails you to let you know that, because they love to see you so happy, you're getting 1,000 frequent flier miles in your account. You know what's not so nice? When that same airline writes you a few days later to snatch those miles right back out of your account. More »
(afagen)
U.S. Airways Adding First-Class Seats To Some Regional Flights
By Chris Morran on April 8, 2011 3:30 PM
16 Comments
In an attempt to compete with some of it bigger, consolidated rivals, U.S. Airways announced this week that it will be adding first-class seats to 110 of the bigger jets in its regional U.S. Airways Express lineup. More »
U.S. Airways CEO: My Airline Is The Only Viable Candidate For Merger
By Mary Beth Quirk on April 7, 2011 10:15 AM
19 Comments
Doug Parker, CEO of U.S. Airways Group Inc., has a secret. He says he there is one big airline merger left and he knows it could involve a certain airline out there, but guess what it's his own and that is how he knows it could happen. More »
Get Your Airline Ticket Changed For Free Because Of Massive Midwest Storm
By Ben Popken on January 31, 2011 9:26 PM
37 Comments
The Superbowl of storms is headed for the Midwest with 20" snow and 45 mph winds predicted for Chicago. Thankfully, a lot of airlines are waiving their usual ticket change fees for travelers who could be affected. 3,000 flights have already been canceled in advance of the potentially deadly weather. Don't go to the airport to see if you can make your flight, don't get stuck in an airport, stay home, stay over at your friend's house an extra day or two, and take advantage of this leniency. Here are links to the various airlines and their waiver and winter update pages and policies: More »
Man Arrested For Bringing Suspicious Bagel Onboard
By Ben Popken on January 11, 2011 4:00 PM
92 Comments
Travelers onboard a US Airways flight from Boston to Washington DC reported hearing "strange noises" from the plastic bag a fellow passenger had stored in the overhead compartment. He was arrested and charged with interfering with the operation of an aircraft. Subsequent inspection revealed the plastic bag to contain a bagel with cream cream cheese and a hat. More »
(Sterlic)
U.S. Airways Attendant Leaves Traveler In Wheelchair Out In The Rain
By Chris Morran on January 11, 2011 1:42 PM
34 Comments
Once again demonstrating its commitment to excellence, U.S. Airways reportedly left an elderly traveler stranded in the rain on a wheelchair lift for several minutes while her daughter looked on helplessly. More »
$568 To Change A US Airways Flight? Complain And Get Transferred To Little Caesar's Pizza
By Ben Popken on December 14, 2010 4:00 PM
46 Comments
Kyle was annoyed that when he had to change his US Airways tickets, he not only was charged a ticket change fee, he also didn't get any refund, even though the new tickets were cheaper than his old ones. When he complained and asked for a supervisor, he found himself transferred instead to a purveyor of doughy circular objects, covered in cheese, and ruled over by a diminutive dictator. More »
U.S. Airways Flight Grounded After Dog Bites Passenger & Flight Attendant
By Chris Morran on December 6, 2010 2:06 PM
127 Comments
In spite of all the advanced screening technology and techniques being used at airports these days, terrorists are still able to sneak on board planes and disrupt the flight — in the form of dogs. More »
Silly Human, U.S. Airways Policies Are Not Based On "Logic"
By Laura Northrup on December 3, 2010 11:30 AM
66 Comments
As a Consumerist reader, Chris really should have known better. He tells Consumerist that he tried to change his US Airways flight reservation due to a change in his plans, but the quirks of scheduling meant that he would end up paying more money to take fewer flights. More »
(balmes)
U.S. Airways' "Commitment To Excellence" Has Nothing To Do With Your Customer Service Problem
By Chris Morran on November 5, 2010 2:23 PM
51 Comments
Many of us are continually finding ourselves trapped in Byzantine mazes of bad customer service, where we keep ending up in the same dead-ends with the same undesirable options. And if you dare question the company about its public declarations of quality service and the like, you're likely to be told that such claims don't apply to your situation. More »
U.S. Airways Tells Man In Wheelchair He's Too Disabled To Be A Passenger
By Chris Morran on October 18, 2010 3:15 PM
94 Comments
A man with cerebral palsy had recently boarded a U.S. Airways flight in West Palm Beach, FL, when he was approached by the plane's flight crew and told he needed to vacate the aircraft. The reason? He is too disabled to fly. More »
(balmes)
U.S. Airways Gives Employees Misinformation About 'Mad As Hell' Petition
By Chris Morran on October 4, 2010 11:53 AM
27 Comments
In September, a combination of advocacy groups banded together to launch the Mad As Hell petition in an effort to alert regulators about consumers' dissatisfaction with the trend of charging fees for just about everything that used to be included in the price of an airline ticket. But if you ask U.S. Airways, they'll say it's the people that they hint may be behind the petition who are really the greedy ones. More »
How Do Airlines Compare On Fees?
By Chris Walters on September 27, 2010 9:00 AM
7 Comments
It's hard to keep track of all the extra fees airlines have invented to pad a ticket purchase, especially since they keep introducing new ones; USA TODAY says revenue from added fees have jumped nearly 16% from a year ago. The newspaper reviewed fees from 13 airlines in the U.S. and compiled this handy reference chart of current fee schedules, to make comparison shopping a little bit easier. As expected, Southwest continues to be one of the best values. More »
US Airways: Sorry Your Sister Is Gravely Ill. $30 To Sit Together, Please.
By Laura Northrup on September 24, 2010 9:00 AM
81 Comments
Bernadette writes that when sister-in-law was gravely ill on the other side of the country, her husband booked an expensive last-minute flight to bring her back to the East Coast. He was alarmed to learn that U.S. Airways couldn't guarantee that he and his sister would sit together on the flight from California to New Jersey...unless he paid an extra $15 "choice seating" fee on each ticket. It's a relatively small amount of money, but the family found it heartless under the circumstances. More »
I Don't Care Who Screwed Up My Flight Plans, I Just Want My Money Back
By Laura Northrup on September 16, 2010 12:30 PM
48 Comments
Rick writes that he booked flights for a family trip using Expedia. Due to an apparent mistake at Delta Airlines, his ticket and his wife's were canceled out from under them for the first leg of their trip, but their daughter's wasn't. Rick has been pursuing a refund for the last-minute tickets he had to buy, but no one seems to know who should be issuing that refund. More »
U.S. Airways Threw Us Out Of Line For Our Flight, Wrongly Says We Were Too Late
By Phil Villarreal on September 14, 2010 1:30 PM
63 Comments
David and his wife weren't allowed to board a connecting flight and had to wait several hours for another flight without compensation. U.S. Airways told them they checked in too late, but David is adamant that they were there in time. More »
US Airways Sold My "Choice Seat," Made Me Sit In Back Of Plane
By Laura Northrup on July 30, 2010 8:00 AM
99 Comments
Justin writes that he booked a flight on US Airways, and decided that his comfort was worth paying $15 extra for the privilege of having the seat of his choice, on an aisle at the front of the plane. When he went to check in, he learned that the same special seat had been sold to someone else. He warns Consumerist readers: don't assume that you will actually get the seat assignment that you pay for. More »
Your Complete Big-Ass Guide To Annoying Airline Fees
By Chris Morran on July 14, 2010 4:25 PM
45 Comments
As reported earlier today, the Government Accountability Office thinks airlines could do a lot more to be transparent about the fees they charge. And buried about 45 pages deep in the GAO's report are two very helpful tables detailing fees for checked bags and other items that U.S.-based airlines charge extra for. More »
Airline Passengers Showered With In-Flight Maggots
By Laura Northrup on July 1, 2010 8:00 AM
85 Comments
A US Airways flight from Atlanta to Charlotte had to return to the airport gate on Monday evening after writhing maggots rained down on passengers in one row while the plane was taxiing. The source of the critters? A container of rotten meat that a passenger somehow brought on the plane and stashed in the overhead bin. More »
(kalleboo)
Frequent Flier Miles Easier To Earn, Harder To Use
By Chris Morran on June 21, 2010 4:30 PM
22 Comments
For anyone wanting to earn reward miles on their favorite airline, the options are many. Your credit and debit cards can earn miles, so can taking online surveys or taking part in experimental drug trials (okay, not that last one). But while it's becoming increasingly easy to accrue miles, it's becoming more difficult to actually cash them in. More »
Is The Dominican Republic An International Destination? Airlines Disagree
By Carey Alexander on June 19, 2010 2:00 PM
130 Comments
American Airlines told Bill that he couldn't acces their international lounge because his flight from the Dominican Republic to Houston, which required a passport and a customs form, didn't count as an international flight. Bill's wife had paid $300 to upgrade Bill's ticket to first class expressly so he could access the lounge, and Bill wasn't sure what part of "international" American didn't seem to understand. Yet it turns out American might be right. More »
U.S. Airways CEO Says His Company Is Happy Being Single
By Chris Morran on June 10, 2010 3:14 PM
14 Comments
While merger and consolidation is the name of the game for many in the airline industry these days, the CEO of U.S. Airways says he's happy with having dinner for one right now. More »
Airlines' Approval Ratings Rise
By Chris Walters on June 8, 2010 12:56 PM
10 Comments
You love the airlines now! Or at least, you don't hate them any worse than you did back in 2007, according to a new survey released by J.D. Power & Associates. More »
Why The iPhone 4 Is Sticking With AT&T... For Now
By Phil Villarreal on June 8, 2010 8:00 AM
89 Comments
While Monday was a joyous one for iPhone geeks eager to re-up their AT&T contracts to nab an iPhone 4, it was a sad day in Mudville for Verizon folk who feel they were left at the altar with no announcement that they too could partake in its wonders. But the wait for the device, or one like it, on Verizon may not be all that far off. More »
Huff Post Ranks Airlines On Safety Records
By Chris Walters on May 25, 2010 12:07 PM
21 Comments
Even the Huffington Post admits that their Safest U.S. Airlines list is a bit unnecessary, considering the excellent safety records of everyone on the list. Still, it's fun to rank things, so that's what they did. U.S. Airways and JetBlue came in near the top, while Delta, United and Continental came in at the bottom. Regardless, you're likely to remain alive after a flight on any of them. More »
(balmes)
U.S. Airways CEO On Tarmac Rule: "We Did This To Ourselves"
By Chris Morran on April 30, 2010 3:40 PM
39 Comments
Speaking to the press earlier this week about the new FAA rule that fines airlines for every plane that stays on the tarmac for longer than three hours without returning to the gate to let the passengers off, U.S. Airways CEO Doug Parker expressed his disappointment with the regulation, but he also made it clear that the airline industry had no one to blame but itself. More »
(nfarley)
DOT: No Exemptions For New Tarmac Rules
By Chris Morran on April 22, 2010 5:00 PM
38 Comments
Remember a few weeks back when a bunch of airlines asked the FAA for a temporary exemption to the new rules about how long planes can wait on a tarmac? Earlier today DOT secretary Ray LaHood told them to go take a flying leap. More »
U.S. Airways Opts To Stay Single, Ends Merger Talks With United
By Chris Morran on April 22, 2010 12:34 PM
15 Comments
Looks like you should return that toaster oven you were going to give U.S. Airways and United Airlines for their merger, because the two carriers have stopped talking to each other after four months of heavy flirting. More »
Senator Schumer: 5 Airlines Commit To No Carry-On Fees
By Mary Beth Quirk on April 18, 2010 2:56 PM
46 Comments
In the aftermath of Spirit Airlines' announcement that they'll be charging up to $45 for carry-on bags, five airlines have pledged that they won't jump on the fee bandwagon. New York Sen. Charles Schumer said today that American, Delta Air Lines, United Airlines, US Airways and JetBlue have told him they won't start charging for carry-ons. More »
Worst Company In America Sweet 16: U.S. Airways Vs. PayPal
By Chris Morran on April 14, 2010 2:26 PM
54 Comments
It's a battle of the squeakers in this year's last Sweet 16 match-up. In its first round duel with Delta, U.S. Airways won by a hairline margin of 75 votes. Meanwhile, in its war with LifeLock, perennial WCIA contender PayPal barely edged out the competition. Now the slates are clean for both companies to prove their lack of merit. More »
(opacity)
Hawaiian Airlines Tops Quality Study, American Eagle Falls Flat
By Chris Morran on April 13, 2010 5:28 PM
39 Comments
For the second year in a row, Hawaiian Airlines has topped a study that ranks 18 commercial carriers according to a formula that accounts for everything from on-time arrivals/departures to baggage handling to customer complaints. On the bottom end of the rankings was American Eagle. More »
US Airways, United Airlines Begin Merger Talks
By Meg Marco on April 8, 2010 2:20 AM
28 Comments
In what is clearly an attempt to make it easier for us to think of stuff to write about for the Worst Company In America contest, the two remaining airlines, United and US Airways, have begun merger talks. More »
(balmes)
U.S. Airways & Continental Get Head Start On Observing New Tarmac Delay Rules
By Chris Morran on April 6, 2010 1:30 PM
17 Comments
Even though the new FAA rules regarding tarmac delays don't kick in until April 29, both U.S. Airways and Continental say they have already begun observing the regulations. More »
Worst Company In America: Delta VS US Airways
By Meg Marco on March 30, 2010 3:32 PM
53 Comments
Delta merged with Northwest Airlines and has been having some trouble with little details like "landing in the state of Minnesota without missing it." US Airways has a stinky plane that sends you to the hospital. More »
(JohnKit)
Stink On U.S. Airways Plane Caused By Exhaust Fumes
By Chris Morran on March 18, 2010 9:25 AM
40 Comments
Remember that funny-smelling U.S. Airways plane that sent passengers and crew to the hospital for the third time in less than three months? Well, the FAA thinks they know what was behind the most recent incident — exhaust fumes. More »
Same U.S. Airways Plane Makes Passengers Sick For Third Time In 3 Months
By Chris Morran on March 17, 2010 8:42 AM
26 Comments
For the third time in just three months, the same U.S. Airways plane has reportedly made passengers and crew members ill and complaining of an odd odor. This time, the seemingly cursed jet had 9 people, including 2 pilots, heading to the hospital. More »
Update: Armed Guards Fail To Squash US Air 1922 Passenger Revolt
By Ben Popken on March 16, 2010 7:36 AM
72 Comments
Armed guards tried to quell an uprising yesterday among the passengers of US Airways flight 1922, who have been stuck in Costa Rica since their flight got canceled Saturday afternoon. The guards failed. More »
(jsbarrie)
Update: Greetings From USAIR Flight 1922, Stuck For 24 Hours In Costa Rica
By Ben Popken on March 15, 2010 11:57 AM
70 Comments
Paradise is great, but not if you're trapped in it. Dan and his fellow passengers on US Airways flight 1922 were supposed to leave Costa Rica yesterday at 2:55pm. So far, with their broken plane awaiting a part, that hasn't happened. Let's check in on the front lines... More »
Survivor Star Jerri Manthey Gets Mad At U.S. Airways, Writes 3,300-Word Complaint Letter
By Chris Morran on March 10, 2010 3:23 PM
111 Comments
Whenever readers ask for advice on writing a good complaint letter, we always suggest that they keep the letter on-point, even-keeled and as direct and brief as possible. That is not exactly what 3-time "Survivor" contestant Jerri Manthey has done. Displeased with her experience on a recent U.S. Airways flight, the reality star might have gone a little too far in penning a 3.300-word, three chapter epistle to the airline. More »
U.S. Airways Fined $40K For Not Properly Revealing Prices Online
By Chris Morran on March 9, 2010 10:01 AM
15 Comments
For anyone who has ever been put off by an airline's overly complicated explanation of their already cryptic fare schedule, there might be a slight, sweet taste of vengeance in this news: The Dept. of Transportation just slapped US Airways with a $40,000 fine for not disclosing their full ticket prices on their Web site. More »
What's The Best Airline For Bringing My Bike?
By Chris Morran on March 5, 2010 4:18 PM
19 Comments
After yesterday's story about cyclists being unhappy with United's exorbitant fee to check bikes on their planes, the folks over at Bicycling wrote to share their breakdown of the best and worst airlines for when you're taking your wheels with you. More »
(boeke)
US Airways Won't Get Me Where I Want To Go, Won't Refund My Return Flight
By Phil Villarreal on March 1, 2010 8:30 AM
43 Comments
Craig at BudgetPulse thought he'd fly down to Miami for the weekend, but ran into trouble when his US Airways flight was canceled due to mechanical problems. Because he had purchased his departing and returning flights separately, he said the airline wouldn't refund that now useless return flight. He writes: More »
US Airways Uninterested In Seating Small Children With Parents
By Laura Northrup on February 18, 2010 1:04 PM
154 Comments
You probably don't want to be sandwiched between a 2-year-old and a 5-year-old on an airplane. Know who does, though? Their mother. Unfortunately, one parent, blogger Sierra Black, writes that US Airways is not terribly concerned with making sure that parents and children get to sit together. On a seven-hour flight. The airline placed Black and her two children in the center seats of three different rows in different parts of the plane, but no airline staff seemed to understand why she thought that this was a problem. More »
(Photo: David Daoust / techfun)
Plane That Landed In Hudson Last Year Up For Auction
By Chris Walters on January 22, 2010 9:21 AM
58 Comments
I'm not sure what you could do with an extensively water-damaged plane with the wings detached, but if you want to own a piece of aviation history you can now bid on US Airways Flight 1549. The plane that Capt. Sully safely landed in the Hudson river a year ago is being auctioned off "AS IS/WHERE IS," which happens to be at a salvage yard in New Jersey. CNN says the engines are not included. (The detached wings, however, are.) More »
(Photo: randomduck)
US Airways Takes Parts Out Of Xbox To Make Flying Safer
By Chris Walters on January 19, 2010 8:19 PM
75 Comments
Adam writes, "I was flying out of Logan Airport and I checked my XBOX 360 in my baggage. The agent assured me that there would be no problem with it. When I got home my I found that they had put a little ziploc bag on top of my things, and the bag was filled with tiny metal components that used to be in the XBOX. It's broken now and they're telling me tough luck. Any advice?" More »
(Photo: hanapbuhay)
U.S. Airways Flight 401 Had Passenger Infected WIth Tuberculosis
By Phil Villarreal on January 15, 2010 10:15 AM
89 Comments
A tuberculosis-infected passenger flew on U.S. Airways 401 Saturday from Philadelphia to San Francisco, CNN reports. This despite the fact that the contagious and unidentified passenger was listed on a federal "do not board" list. More »
(Photo:balmes)
They Turned My Flight Around For A Sick Stewardess
By Phil Villarreal on December 4, 2009 10:20 AM
121 Comments
An anonymous reader says her U.S. Airways flight 798 from Philadelphia to Amsterdam gave her a shorter round trip than she bargained for. The pilot turned the plane around over the Atlantic because a stewardess felt under the weather. She writes: More »
Blind Traveler Asks Too Many Questions On Delayed U.S. Airways Flight, Is Dragged Off, Jailed, Told He's Faking His Blindness
By Lucy Bayly on May 16, 2009 12:48 AM
151 Comments
—>As 61-year-old Belgian interpreter Nicola Cantisani, who is blind, sat for two hours waiting in the Brussels-bound U.S. Airways jet on the tarmac at Philadephia airport in early April, he wondered why no one was telling passengers about the reasons for the take-off delay. When he requested a glass of water he was shooed away by the crew. When he tried to ask the captain exactly why there was a delay, Cantisani was asked to disembark. More »
U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue"
By Carey Alexander on August 31, 2008 8:00 PM
60 Comments
"In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation for consequential expenses because of delayed or canceled flights." More »
U.S. Airways Boots 274 Stranded Passengers From Caribbean Airport, Refuses To Pay For Hotels
By Carey Alexander on August 16, 2008 4:15 PM
95 Comments
—>Armed guards ordered 274 stranded passengers out of the Punta Cana airport with no place to go after bad weather forced U.S. Airways to cancel its flight from the Dominican Republic to Philadelphia. Several passengers ended up sleeping in a bus after the airline responded to Tropical Storm Fay by asking passengers to pick up their luggage and get lost. More »
EECB Forces US Air To Help Stranded Marine With Dying Grandmother, But Not In Time To Say Goodbye
By consumerist.com on September 4, 2007 6:37 PM
60 Comments
subject Distressing travel not yet completed More »
Stroke? For Refund, Prove It
By consumerist.com on September 11, 2006 10:34 PM
3 Comments
—>Khanh's mother had a stroke, preventing her from her from using an AmericaWest ticket for a Las Vegas vacation. He's trying to help her get a refund but it experiencing one of those key locked in the safe conundrums. His travel agent tells him to call AmericaWest. The airline tells him to call his travel agent. What to do, he asks? More »
