Company Profile for UPS
United Parcel Service, Inc.
| Type | Public company |
|---|---|
| Founded | Seattle, Washington, U.S (1907) |
| Industry | Courier |
| Key People | Scott Davis (Chairman & CEO) |
| Products | Courier express services Freight forwarding services Logistics services |
| Subsidiaries | The UPS Store UPS Supply Chain Solutions UPS Capital UPS Airlines UPS Express Critical UPS Freight UPS Logistics UPS Mail Innovations UPS Professional Solutions |
.ADDITIONAL INFORMATION:
Customer Service
55 Glenlake Pkwy., NE
Atlanta, GA 30328
Toll free: 1-800-742-5877
TTY: 1-800-833-0056
www.ups.com
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UPS And UPS Store Awaken Reader's Inner Groomzilla
By Laura Northrup on May 8, 2012 9:00 AM
45 Comments
Gus's fiancée shipped the invitations for their upcoming wedding to him in Ohio from her current home in California. Only they needed to arrive before Gus leaves for a long trip today. Sending them 2nd Day Air from a UPS store, the future Mrs. Gus didn't expect them to be held for a few days to a different city in California. It was finally on its way and... delivered to the wrong place yesterday. More »
UPS MyChoice Feels More Like A Protection Racket
By Laura Northrup on April 25, 2012 10:37 AM
49 Comments
The UPS MyChoice program is supposed to be a good thing - it lets customers tell the company in advance whether to deliver packages without a signature or deliver them right ot a UPS store. But Holly ends up clicking in circles trying to find out how to sign up for the (free) program. The useful options, like redirecting packages to a UPS store or getting a delivery window, cost extra money. More »
UPS And My Dog Turn Cupcake Boxes Into Expensive Chew Toy
By Laura Northrup on March 29, 2012 9:00 AM
100 Comments
Crystal's delivery from a third-party Amazon vendor was already more than a week late, and she lives in Hawaii. When UPS finally showed up with the box, the driver simply pitched it over the five-foot fence and into her yard. The good news is that there was nothing breakable in the box, so the act of hurling the package didn't damage her purchase. The bad news is that her dog was chilling in the yard at the time, and thought that the box of boxes was for him. To chew. More »
Worst Company In America Round One: UPS Vs. USPS
March 16, 2012 12:00 PM
80 Comments
We hope these two parcel-punting pugilists know how to deliver the punches, because they both seem to have a problem delivering your packages. More »
Here It Is, Your Lineup For Worst Company In America 2012!
March 12, 2012 12:00 PM
120 Comments
Welcome to Consumerist's 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it's time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. More »
UPS Fails At Not Only Delivering Package On Time, But Also At Reading Comprehension
By Mary Beth Quirk on February 22, 2012 4:00 PM
72 Comments
We've got to hand it to Nichole — when faced with a frustrating issue and three chat conversations with UPS customer service reps who don't seem to understand the simplest of sentences, she remained cool as a cucumber. She says she attempted to resolve a situation wherein UPS failed to deliver an important package, but no one seemed to get what she was saying loud and clear. More »
UPS Plays Blame Game After $5,000 Package Gets Damaged
By Laura Northrup on February 1, 2012 9:30 AM
90 Comments
Mike owns a small business, and he ships a lot. He mostly used UPS, and says that he probably spends $12,000 on shipping annually. Of all of the company's items to get damaged in transit, it had to be the one worth more than $5,000 that was insured, but not for the full value of the package. That's just how the world works. UPS claims that the item was damaged due to improper packaging, which is interesting because the item had been packaged at a local UPS Store. But loyal Consumerist readers know that UPS Stores are franchises, not owned by UPS. This means that UPS can blame the damage on Mike, since he's the one who paid someone else to package the item. More »
Adidas Ships My Package To A Bar Instead Of My House & Expects Me To Be Okay With That
By Mary Beth Quirk on January 9, 2012 4:00 PM
48 Comments
We've got to hand it to our reader Christopher — although he's unemployed and says he spends his time filling out job applications, he's got a pretty good sense of humor when it comes to the misadventures of his merchandise. In this case, it seems Adidas decided a delivered package means the job is done, no matter who it's gone to. More »
UPS: Pay Up And We Might Not Make The Same Delivery Error Twice In A Row
By Laura Northrup on January 5, 2012 10:30 AM
51 Comments
Keith's brother gave him an old desktop computer as a Christmas gift, but this gift came with a catch. He had to ship it to himself, a few thousand miles away. Since packages can't be delivered to his door at his apartment building, he sent the package to a nearby UPS store, flagged as "hold for pickup." Naturally the UPS store refused the package and sent it back. Now UPS wants Keith to pay the shipping fee again. For that, they might actually deliver it to his house this time. Or they might send it back. Isn't the suspense exciting? More »
EECB Scores Hit On T-Mobile, Saves Customer $400 Charge For Phone UPS Lost
By Laura Northrup on December 30, 2011 11:30 AM
12 Comments
When Jeffrey received his replacement smartphone from T-Mobile, he packed up his old one, used the enclosed prepaid UPS label, and dispatched it using a UPS drop box. From there, the phone disappeared. One customer service rep after another assured him that the lost phone situation would be resolved...and then a $300 charge for the phone appeared on his bill. It was time to escalate. It was time to use a powerful tool he learned about from this very site: the executive e-mail carpet bomb. More »
