Company Profile for T-Mobile
| Founded | (as '''VoiceStream Wireless PCS''') |
|---|---|
| Industry | Wireless telecommunications |
| Key People | Philipp Humm, President and Chief Executive Officer |
| Products | Mobile telephony Wireless broadband |
ADDITIONAL INFORMATION:
Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Toll free: 1-877-453-1304 (Customer Care)
Toll free: 1-800-866-2453 (Shopping)
Toll free: 1-800-937-8997
TTY: 1-877-296-1018
Fax: 505-998-3775
www.tmobile.com
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FCC Approves Transfer Of AT&T Spectrum To Its Former Flame T-Mobile
By Mary Beth Quirk on April 25, 2012 4:15 PM
11 Comments
In the telecommunications world, the transfer of spectrum is sort of like alimony for a relationship that didn't quite work out. The Federal Communications Commission has approved just such a gift from AT&T to T-Mobile, which was a condition of their failed merger. No word on who got the house in Aspen. More »
With Sidekick G4, T-Mobile Casts Me Into Smartphone Replacement Purgatory
By Laura Northrup on April 23, 2012 9:00 AM
25 Comments
Sara really loved her HTC G1 from T-Mobile, and bought the similar-ish Samsung Sidekick 4G as a replacement when its years of loyal service ended. The new phone has not been so loyal. It locks up, won't respond to the touchscreen, and periodically wipes its memory card for no clear reason. Sure, she could back up the memory card content elsewhere, but the non-operational phone is a real problem. Now she's on her third replacement. T-Mobile is happy to send her a replacement, but she doesn't want a fifth phone that will inevitably have the same problems. Sara, welcome to smartphone replacement purgatory! More »
Proration Battle With T-Mobile: For Once, It Pays To Be A Pack Rat
By Laura Northrup on April 20, 2012 10:30 AM
33 Comments
Lured by the iPhone and the potential of less crappy reception, Chris and his wife walked away from T-Mobile and ported their numbers to Verizon. T-Mobile tried to bill them for an entire month's service when they had only used a few days' worth. Chris couldn't accept this, and called up customer service. They told him that the no prorated bills rule was part of the terms of service he signed when he joined T-Mo. Boo. Funny thing, though. He had saved that original decade-old sheet with the terms of service when he signed up, and they said no such thing. More »
Here's How Much Law Enforcement Has To Pay To Snoop On Your Calls
By Phil Villarreal on April 9, 2012 9:00 AM
50 Comments
Back in December, a U.S. Appeals court gave the thumbs-up to telecommunications companies working with the National Security Agency to monitor phones and email. Phone companies are also apparently totally cool with selling access to your phone activities to other law enforcement agencies willing to fork over pre-set prices. More »
Small Regional Wireless Companies To Offer Discount iPhones
By Chris Morran on April 4, 2012 5:15 PM
10 Comments
This is definitely not good news for T-Mobile, which had promised customers they would get the iPhone when the merger with AT&T was complete, but which was left stranded after regulators pulled the couple apart: A handful of small regional carriers will soon not only be offering the iPhone to customers, they'll be selling it for less than their major competitors. More »
Change In T-Mobile Plan Deletes Deceased Daughter's Last Voicemail To Parents
By Chris Morran on March 23, 2012 4:15 PM
75 Comments
The parents of a teen girl who died last summer had been hoping to hold on to the last voicemail she recorded before losing her battle with cancer. Unfortunately, when T-Mobile pitched its voicemail-to-text service to them, no one mentioned that it would delete their late daughter's message. More »
T-Mobile Layoffs Mean 1,900 Fewer Call Center Reps To Answer Your Complaints
By Mary Beth Quirk on March 23, 2012 1:00 PM
36 Comments
Struggling T-Mobile continues to limp along in fourth place among U.S. wireless carriers, announcing today that they're making some major restructuring measures to try to slash costs. The company will be eliminating an overall 1,900 call center positions, reducing call centers from 24 to 17 over the next three months. So good luck trying to get through to a rep with your next complaint. More »
Verizon Math At T-Mobile: 1¢ Is The Same As Free
Verizon T-Mobile phone purchase page through Costco so amusing. "Even though the difference between .01 and .00 is quite small," he writes, "it's still not infinitesimal enough to be considered 'free,' right?" No, not yet. More »
By Laura Northrup on March 23, 2012 10:30 AM
41 Comments
I don't really want to sit here writing painfully obvious sentences, but here's the thing. A penny isn't very much money. It is, however, more than zero, so an item that costs one cent is not free. In practical terms, it might as well be free, but it still isn't. Which is why Mark found this bit of math confusion on a 
(imtfi)
T-Mobile Customer Demands Refund For Two Years Of Too-Slow Data... And Gets It
By Laura Northrup on March 21, 2012 8:00 AM
18 Comments
When Sam was having problems with his T-Mobile smartphone, he did what he thought he was supposed to do: call up support. The agent on the phone couldn't restore his phone's Internet connectivity, but they did try to upsell him on some new services. He'd rather have the services he was already paying for working, thanks. When he took the phone to a retail store for help, he learned the real cause of his problems: he'd been wandering around for two years with an old 2G SIM in his 4G phone. He thought that he should have the extra cost of a 4G data plan refunded to him, and T-Mobile acquiesced... but only after he launched an executive e-mail carpet bomb. More »
Your Annual New T-Mobile Phones Were Just A Beautiful, Forbidden Dream
By Laura Northrup on February 24, 2012 10:30 AM
60 Comments
Every year since 2007, Jim and his wife have celebrated the arrival of their federal income tax refund by going to the T-Mobile store, renewing their contract, and picking out shiny new phones at the new-contract discount. Year after year, they've done this, even though they're renewing the 2-year contract every year. This was just part of what made being T-Mobile customers so awesome. Until, suddenly, the carrier stopped being as awesome, and insisted that the last five years and all of those discounted phones were all a dream. More »
