Company Profile for Sprint Nextel
| Founded | 1937 |
|---|---|
| Headquarters | Overland Park, Kansas, USA |
| Industry | Telecommunications |
| Key People | James Hance (Chairman) Dan Hesse (President and CEO) |
ADDITIONAL INFORMATION:
Customer Service for Consumerist Readers
703-433-4401
Sprint Nextel
KSOPHT0101-Z4300
6391 Sprint Pkwy.
Overland Park, KS 66251-4300
Toll free: 1-888-211-4727 (Sprint Phones)
Toll free: 1-800-639-6111 (Nextel Phones)
Toll free: 1-800-877-4646 (Wireline Service)
www.sprint.com/consumerinfo
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How Switching To Cheaper Smartphone Plan For Deaf Customers Can Cost More
By Laura Northrup on April 25, 2012 11:35 AM
30 Comments
Mobile phone carriers aren't about to let the majority of smartphone customers give up their voice plans any time soon, no matter how few minutes you use every month. Jack's girlfriend doesn't have much use for voice minutes, though. She's deaf. She actually talks on the phone rarely, and more often uses the data connection to type to people and make phone calls using a relay service. After a few months, she managed to find someone at Sprint willing to put her on a special plan for deaf customers that has no voice minutes, and even gave her that plan's price going back two months. What she didn't realize was that she would be billed twenty cents for every minute of voice calls she had made during those two months. More »
NY Attorney General Files $300 Million Lawsuit Against Sprint
By Chris Morran on April 19, 2012 12:20 PM
32 Comments
Earlier today, the Attorney General for the state of New York accused the folks at Sprint-Nextel Corp of deliberately failing to collect more than $100 million in sales tax from customers — and now he wants the nation's third-largest wireless provider to pay up. More »
Sprint Decides It Doesn't Want Me As A Customer, Cuts Phone Off With No Warning
By Mary Beth Quirk on April 18, 2012 4:00 PM
56 Comments
Consumerist reader G. has been a Sprint customer for six years, and has always paid his bills on time, and referred friends and family to their service. But that special relationship apparently wasn't two-sided, as Sprint decided to cut off G.'s service one day with absolutely no warning, other than a line buried in his Terms of Service. More »
Here's How Much Law Enforcement Has To Pay To Snoop On Your Calls
By Phil Villarreal on April 9, 2012 9:00 AM
50 Comments
Back in December, a U.S. Appeals court gave the thumbs-up to telecommunications companies working with the National Security Agency to monitor phones and email. Phone companies are also apparently totally cool with selling access to your phone activities to other law enforcement agencies willing to fork over pre-set prices. More »
Sprint Insists I Owe Them $800 For Nonexistent Account
By Laura Northrup on April 5, 2012 8:00 AM
45 Comments
Samit isn't a Sprint customer. He doesn't have a Sprint phone or service. He doesn't have a customer number. But somehow he owes Sprint $800 for service that he neither signed up for nor received. See, he had tried to become a customer. After starting the process of setting up Sprint service, someone took down his social security and credit card numbers, then wandered off. Samit received an iPhone that he never asked for, sent it back, and somehow has racked up $800 in phantom phone bills. More »
Sprint Gives Me An Early Upgrade, In Spite Of Employees' Worst Efforts
By Chris Morran on April 3, 2012 12:16 PM
20 Comments
Most "happy ending" stories we post involve customer service reps who do a little more than what the script provides. But this story is slightly different, in that the customer still managed to get good customer service, even while dealing with people who didn't seem to know what was going on. More »
Which Worst Company Contenders Force Customers Into Mandatory Arbitration?
By Chris Morran on March 21, 2012 3:30 PM
37 Comments
As we sifted through the mountain of nominations for this year's Worst Company In America tournament, we noticed a trend of readers who cited companies' mandatory binding arbitration clauses as a reason for nominating. And while it's businesses like AT&T and Sony that have made all the headlines for effectively banning class action lawsuits, there are a lot of other WCIA contenders who are forcing customers into signing away their rights. More »
Worst Company In America Round One: Facebook Vs. Sprint
March 19, 2012 1:30 PM
41 Comments
Here we have a Round One battle between two opponents with peculiar predicaments. In one corner is a website that continually tries to invade your privacy but to which everyone on the planet seems to belong. And in the other corner is the phone company that claims to offer truly unlimited data plans, but which can't seem to get new customers. More »
Here It Is, Your Lineup For Worst Company In America 2012!
March 12, 2012 12:00 PM
120 Comments
Welcome to Consumerist's 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it's time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. More »
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Sprint Makes Good After Public Flogging, Offers Retroactively Bundled Minutes
By Mary Beth Quirk on March 5, 2012 4:00 PM
24 Comments
Remember Sarah? She wrote to Consumerist after she went over on her minutes with Sprint after a death in the family, and was told she'd have to pay $100 as a result. If she had called customer service before she got her bill, however, she could've avoided such fees. We're happy to report Sprint has agreed to help her out. More »
