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Sears Offers Crappy Tools And Service, First-Rate Apologies
We're still not quite sure what Sears is. It pretends to be a retail operation, but in reality acts more like its existence is an elaborate anti-capitalist prank, aiming to keep consumers from exchanging their money for tangible goods. Take, for example, the case of Michael. He would like to order a Craftsman steel workbench frame from Sears, and Sears is doing its best to prevent him from owning one.
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At Sears Card, 24-Hour Customer Service Means 'Whenever We Feel Like It'
Citibank now administers the Sears Card, but in order to keep their branding consistent, Citi is sure to keep the experience of dealing with Sears Card just as confusing and customer-unfriendly as dealing directly with Sears. That's what Cat discovered while trying to contact their customer service, anyway. While the number on the card promises "24-hour customer service," in the evening, there's actually no way to get through.
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You Will Never Stop These Shipments Of Kenmore Filters
Automatic re-ordering of items you use a lot of can be a wonderful and convenient thing. But if you don't want the thing anymore, ending that perpetual re-order can be a colossal pain in the butt. Dave had the water filters for his Kenmore fridge set for annual re-orders from Sears PartsDirect, but discovered a cheaper source. He tried to cancel the re-order, but wasn't able to, so he removed all credit cards from his Sears account. They sent the filters anyway.
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Reader's Story Of Lackluster Lawnmower Service Exemplifies Why Sears Is Sinking
It wasn't that long ago that the Sears name actually stood for quality, service and all those other buzz words you hear in TV commercials. When people ask "What happened?," it's easy to point to the growth of big-box competitors like Walmart and Target, but that doesn't paint the full picture of why the once-iconic Sears brand is now considered second-tier by many shoppers.
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How A Few Minutes With A Screwdriver Saved Me $139
We don't begrudge Sears Repair—or, indeed, any business—a healthy markup on items that they sell. That's how capitalism works, and capitalism is awesome. But Matthew must have felt insulted when the part his dishwasher needed showed up on his doorstep ahead of a return visit from the repairman. The part needed only a few screws to install...and, making things worse, was available $50 cheaper, for only $121, on Sears' own website. It's even cheaper elsewhere.
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Sears Employees Not Entirely Sure How Manufacturer's Warranties Work
Russell was browsing at his local Sears, seriously considering a purchase of fitness equipment. He grossly miscalculated, though: he got the idea in his head that he could ask an employee about the products for sale in the store and receive a factually correct answer. Instead, the salesperson emphasized the uselessness of the warranty, losing the sale and annoying the customer.
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Sears Strips Clothing From 10 Stores As Shoppers Prefer Comfy Furniture
Who needs a new pair of jeans when there's TV watching to be done? The demands of shoppers has led to Sears dropping clothing from 10 of its stores in order to fit in more mattresses and recliners.
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Worst Company In America Round One: Walmart Vs. Sears/Kmart
Just judging by appearances, this match-up has the feel of a strapping young heavyweight going up against a past-his-day bruiser who is clinging on to memories of his days as champ. But you never know if that elder fighter might have packed some bird shot and ball bearings in his boxing gloves.
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Welcome to Consumerist's 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it's time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament.
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If You Give Sears Your Phone Number, They Might Harass You Like A Clingy Stalker
Sears, Sears. We know that you're desperate. But acting clingy and desperate is no way to win over customers, especially the ones who have just made a purchase in your store. While it seems like every retailer is pushing their service plans on customers, they don't usually resort to phone stalking, like what you did to your poor customer Mike. He had to resort to contacting the FTC and your corporate offices about the stalking.
It's over, Sears. You should have taken the hint one of the first few dozen times you called. Now Mike really never wants anything to do with you again. More »
