RadioShack

Protection Plan Protects Radio Shack From Replacing Your Keyboard
Thomas got a good deal on a wireless keyboard and mouse at Radio Shack, and also went ahead and bought the warranty and replacement plan. The plan that lasts for one year. Six months later, the item wouldn't work. So just drop it in the mail or take it back to the store where it was purchased for a replacement, right? Not so fast. The Shack was determined that he wasn't going to bring home a replacement keyboard on their dime. More »

RadioShack Employee Uses Receipt To Tell Customer She's An "Ugly Itch" From "Ghettohood, USA"
A Maryland RadioShack employee truly went above and beyond the call of bad customer service yesterday when he decided it was perfectly cool to get creative with a customer's receipt to let her know she's an "ugly itch" from "ghettohood, usa," which is apparently in "tattoville, Maryland." More »

More Shoppers "Renting" Electronics From Retailers
A new study shows that a growing number of electronics purchases — up to one in five — are being returned to retailers, and that a large majority of the items returned as defective are in fact perfectly fine. More »

RadioShack Manager Promises To Replace Broken HTC Phone, Changes Mind Because He Didn't Put It In Writing
Consumerist reader says he's gotten the shaft from the folks at The Shack after a RadioShack manager promised him the store would replace his broken HTC Evo 3D, only to change his mind after David had wiped all his important data from the phone and brought it to the store to be exchanged. More »

After Six Months, Target Mobile Still Hasn't Coughed Up $50 Rebate
Back during last year's Black Friday shopping frenzy, Khoi purchased a new smartphone that cost $50, with a rebate offer of a $50 Target gift card along with it. The rebate card was supposed to show up within two weeks. Six months later, he's still waiting on that gift card, and he hasn't exactly been sitting around twiddling his thumbs and waiting for Target to mail it. Finally, at the 6-month mark, he decided to take his dissatisfaction to the very tippity top, writing to Target's CEO. More »

Best Buy's Genius Plan For The Future Is To Become RadioShack
Back-to-back crappy financial quarters at the Big Blue Amazon.com Showroom (Best Buy) has the company looking to scale back their retail presence and, according to the Motley Fool, "begin opening more stand-alone small-box locations, targeting hundreds of new Best Buy Mobile stores selling the latest smartphone gadgetry within the next five years." Wait... small stores... emphasis on wireless... why does that sound so familiar? More »

RadioShack Not Exactly Thrilled With Free Gun Giveaway At Montana Store
Earlier this week, a Montana electronics store identified as a RadioShack made national headlines by offering customers the option of getting a free gun if they signed up for Dish Network installation and service. But the folks at RadioShack HQ are quick to point out to Consumerist that, while the store may use the company name, its owner is acting on his own. More »

Montana RadioShack Gives Away Guns With New Dish Network Subscriptions
A RadioShack in Montana is making headlines — and doing a brisk business — by offering free guns to new Dish Network customers. More »

Worst Company In America Round One: RadioShack Vs. Best Buy
Here are two companies that have been rumored to be talking merger. But for now, all those discussions are put to the side in favor of slugging it out in the WCIA steel cage. More »

Here's Your Lineup For Worst Company In America 2011!
For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year's response was the greatest by far. More »

Please, Please, Don't Buy Mobile Phone Minutes From Radio Shack
Sure, you can buy minutes for your prepaid mobile phone at Radio Shack. But that doesn't mean that you should. Reader Adam's source for this information: a Shack employee, who told Adam that he should get his minutes elsewhere, claiming that employees get in trouble for selling them. Wha? More »

What Do You Think Of The Stores-Within-Stores Trend?
These days, more and more big box and department store chains are taking a cue from shopping malls by renting out floor space to retailers to create smaller stores within stores. It's a model that has helped some businesses to stay afloat in these tough times, but does it benefit you? More »

Call This Radio Shack Salesman On His Crap, And He'll Call Security On You
Eric writes that he wanted to upgrade the phone that he uses on his T-Mobile prepaid plan. He decided on a T-Mobile Comet, and found a great price on it at Radio Shack. The crack sales team at The Shack had the phone in stock, and would be very happy to sell it to him along with a two-year contract. This being the reason why Eric has a prepaid plan, he declined.

The salesman insisted that this was a policy that came straight from the district manager, and "called" to confirm it. When Eric asked for the manager's number so he could discuss the problem himself, the manager turned out to be a fax machine. When Eric insisted on being given the real number, that's when the salesman threatened to call mall security.  More »

RadioShack Employee Buys Customer An Accessory In Order To Get System To Approve Phone Upgrade
Has RadioShack gone too far with its sales quotas? Allison wrote us to say that when she tried to upgrade her phone recently, the employee had to add accessories to the transaction before the system would approve it. She said he canceled some, and she ended up paying $2 for "two plastic covers for phones I don't own." But she says her mom had an even more bizarre experience at a RadioShack, where the assistant actually paid for the accessories herself. More »

Radio Shack Screws Up My Pre-Order, Threatens To 'Burn' My Gift Card
Corey pre-ordered a phone at RadioShack, placing a whopping $50 down on the handset of his dreams. Once the phone came in, the clerk couldn't find a way to sell him the phone without charging an extra $200. When Corey withdrew his order, the clerk told him he'd "burn" the $50 gift card as a result. More »