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NewEgg Sends Package To Wrong Address, Shrugs
When Jessica placed her NewEgg order, she provided them with a shipping address. This turned out to be a waste of her time, since NewEgg just went ahead and picked an address to send the package to out of her PayPal account. Not the one associated with her credit card, or her primary address on the account. Certainly not the address where she actually lives. Their customer service representative's solution? Wish really, really hard that the person who ultimately received the package would return it so she can get a refund. She hung up and called back until she got someone competent.
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One Man's Campaign To End Six Months Without A Working Haier TV
Andrew took advantage of a great Black Friday deal from Newegg to buy a nice large TV. At least, he assumes that it's nice. The first set he received never worked, and the second worked for only 48 hours. Stuck dealing with Haier, he still hasn't managed to extract a working TV out of them.
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Which Online Retailers Have The Fastest & Slowest Delivery Times?
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn't mean good shipping. That's why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner.
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NewEgg Drops The Ball, Gamestop Saves The Day. Wait: Gamestop?
Two months ago, Nathan took advantage of a Newegg promotion for $10 off his pre-order of the collector's edition of the game Dark Souls, which was released on Tuesday. Ordering ahead and getting a discount: points for planning and for shopping prowess. The day before the game was to be released, Newegg (and other retailers, Nathan later learned) had to cancel their pre-orders because they just didn't have enough product. This left him without a collector's edition on release day...unless he could find one in his city, in person. Was such a feat possible? Yes, as it turns out, with some luck and the help of a heroic Gamestop employee.
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Best Buy Issues Cease & Desist Over Newegg.com's Use Of The Word "Geek"
The folks at Best Buy are none too happy with electronics e-tailer Newegg.com. The boys in blue believe that their online competitor stepped over a trademarked line by using the word "geek" and by making fun of inept Best Buy staffers in a TV ad.
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Newegg Knows What Women Really Want This Valentine's Day: Sexism
This Valentine's Day gift suggestion list from Newegg has a "Cutie and the Geek" theme, featuring gifts ostensibly for a Newegg shopper, his wife or girlfriend, and gifts that the entire couple can use. Sample items from the "cutie" section: red freshwater pearls, Ralph Lauren sunglasses, and a pink netbook. Sample items from the "geek" section: an electric razor, a 120 GB solid state drive, and a home server. Cary finds the selection a bit sexist, writing: "Great piece of marketing work. I guess women aren't allowed to enjoy geeky toys and instead need 'pink netbooks' or jewelery as gifts."
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Overstock And Amazon Comically Overpackage Readers' Orders: Newegg, Not So Much
It's time for another installment of the Adventures of the Stupid Shipping Gang! We've packaged three reader stories in one post to make sure they stay extra-secure. In this edition: Amazon overestimates the fragility of Pyrex, Newegg underestimates the fragility of computer parts, and Overstock sends someone an awful lot of crumpled-up paper.
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Maybe You Won't Notice The Newegg Watermark On This Sears Product Page
Shopping for a monitor on the Sears website, reader Ben discovered something strange on the page for the
HP Pavilion 2009M. The product photo had a watermark on it. But not a Sears watermark—a Newegg watermark.
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Newegg: Buy Your Mom A Hitachi Magic Wand For Mother's Day
Newegg suggests you buy, among other things,a Hitachi Magic Wand for your Mom for Mother's Day. Um.
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