Company Profile for Macy's
Macy's Department Stores, Inc.
| Type | Subsidiary |
|---|---|
| Founded | New York City, 1858 |
| Industry | Retailing |
| Products | Clothing, footwear, bedding, furniture, jewelry, cosmetics, housewares |
ADDITIONAL INFORMATION:
Customer Service
PO Box 8067
Mason, OH 45040
Toll free: 1-800-289-6229 (Customer Service) (M-F 9 a.m.-9 p.m. ET)
Toll free: 1-877-493-9207 (Credit)
www.macys.com
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Macy's Actually Has No Idea What Your Credit Card Number Is
By Laura Northrup on May 14, 2012 8:00 AM
43 Comments
From what we're hearing at Consumerist HQ, it's easy to picture what goes on at Macy's credit card headquarters. When a check arrives, someone throws it in the air, and then it's applied to whatever completely random bill it lands on. That might help explain what happened to Joe, or not. He doesn't even know what his account number is supposed to be in the first place, and no one in the credit card department does, either. More »
Macy's Fighting With JC Penney Over Who Gets To Shill Martha Stewart's Housewares
By Mary Beth Quirk on January 24, 2012 11:00 AM
12 Comments
Macy's and JC Penney are in a legal tiff right now, after Martha Stewart's company hopped in bed with JC Penney to sell her housewares in their stores. Macy's is mad because they say they've got exclusive rights on all those taupe towels and ecru egg holders. More »
(XISMZERO)
Macy's Consumer Protection Department Protects Me By Canceling My Orders
By Laura Northrup on January 19, 2012 12:32 PM
24 Comments
Macy's is very concerned about Susan. Apparently. She's not sure why, but their "consumer protection" department has intervened and canceled four of her last six orders, making her lose out on eBates.com rebates and items that subsequently went out of stock. The reasons for the cancellations make sense on the surface...except that they aren't actually true. Her phone number matches her credit card. Nothing else should raise a red flag for fraud. Who is Macy's protecting her from? More »
Macy's Can't Keep Track Of Who Made Which Payments On Whose Credit Account
By Laura Northrup on January 3, 2012 8:00 AM
28 Comments
Call center representatives who handle Macy's credit card inquiries are starting to wonder what's wrong with reader Melannie. She keeps making $150 payments on her account, but she doesn't owe anything. She hasn't even used the card since 2009. They can refund her the overpayment, but that's not the problem. Because she never made the payment in the first place. More »
Theft Victim Catches Guy Returning Her Stuff To Macy's
By Ben Popken on November 9, 2011 3:00 PM
67 Comments
Rachel thought she would never see her stuff again. Someone had stolen the Christmas gifts she left on the backseat of her car parked in front of her house overnight, along with her iPod. It was $460 out the window. But when she went back to Macy's to replace some of the gifts, her Spidey-sense started tingling. More »
Big Retailers Opening Doors Even Earlier On Black Friday
By Ben Popken on November 3, 2011 4:00 PM
74 Comments
Instead of the usual 3am Black Friday door opening, several retailers, including Target, Macy's, and Kohls, announced they're going to be open at midnight this year. More »
(sfllaw)
Best Buy, Macy's & Other Stores Announce Holiday Hiring Surges
By Mary Beth Quirk on September 29, 2011 10:15 AM
25 Comments
Good news for anyone looking for a seasonal job — Best Buy, Macy's and Toys R' Us have all announced they'll be hiring a few thousand extra workers for the upcoming holiday season. More »
The iPad Vending Machine At Macy's
By Ben Popken on September 21, 2011 3:00 PM
93 Comments
I know iPad and iPod and gizmo-disgorging vending machines are nothing new, but it was still unnerving to see one as I passed through a Macy's men's department this weekend. I kind of hate it, and I kind of love it. More »
Macy's Policy Against Breaking Bills Results In Loss of Sale
By Mary Beth Quirk on September 12, 2011 11:30 AM
122 Comments
Retailers take note: sticking to your guns on certain store policies may result in a loss of a sale. As one Consumerist reader writes in, Macy's is out $17 after refusing to make a simple change transaction. More »
Macy's Admits It's Totally Peeping On You In The Fitting Room
By Mary Beth Quirk on August 8, 2011 11:15 AM
97 Comments
If you live in Florida and feel like someone's peeping on you in the department store fitting room to make sure you're not thieving, well, they could be! More »
