Company Profile for Lowe's
Lowe's Companies, Inc.
| Type | Public |
|---|---|
| Founded | North Wilkesboro, North Carolina (1946) |
| Headquarters | Mooresville, North Carolina, U.S. |
| Industry | Retailing |
| Key People | Robert Niblock (Chairman and CEO) |
| Products | Home Improvement |
ADDITIONAL INFORMATION:
Lowe’s Customer Care
PO Box 1111
North Wilkesboro, NC 28656
Toll free: 1-800-445-6937
Toll free: 1-800-890-5932 (Order Inquiries)
Toll free: 1-800-444-1408 (Customer Account Inquiries)
www.lowes.com
While you’re here, check out JustAnswer. JustAnswer (see below) is in the business of connecting people like you with lawyers for one-on-one answers, which is great if you have a question that would benefit from professional input.*
If it helps you, it helps us. If you pose a question, are happy with the answer, and choose to pay JustAnswer for it, The Consumerist will receive a small commission, which helps us to run our site. We do not accept any advertising whatsoever, which means we do not receive money for simply offering this service to you. We happen to like what they do, and hope you do too.
*Just know: The Consumerist and JustAnswer are unrelated companies; as much as we want you to have a good experience, we have no control or responsibility for what happens when you leave our site and use JustAnswer.
Research And Determination Made Lowe's Fix My Carpets
By Laura Northrup on May 9, 2012 8:00 AM
26 Comments
A few years ago, Justin had workers from Lowe's come install carpet in his house. After the warranty on the work had expired, the carpet began to stretch out in high-traffic areas. Even though he's not a professional carpet installer, Justin does have extensive experience with walking on floors, and knows that's not how it's supposed to work. He researched possible causes, learned that it was due to an installation error, and tried to get Lowe's to admit their mistake and fix the problem. Here is the exciting plot twist: they did. More »
Ordering Appliance At Lowe's Results In Cascade Of Incompetence
By Laura Northrup on May 2, 2012 9:30 AM
23 Comments
The employees at his local Lowe's store were pretty great, reader Tony tells us, but ordering his stove online with multiple store gift cards wasn't such a good idea. When he hit "Submit," the order didn't go through, and the Lowe's customer service buffoons weren't able to tell him what had happened. A visit to the local store resolved the situation, resulting in the actual delivery of the stove. Which was damaged. More »
Where 'Delivery Date' Doesn't Mean 'Date When We Will Deliver Your Dishwasher To Your House'
By Laura Northrup on March 21, 2012 9:00 AM
61 Comments
In Paula's letter to Consumerist, she said something unusual that caught our eye. She sincerely wished that she had ordered her new dishwasher from Sears rather than Lowe's. What makes a person express such crazy desires? She had assumed that the "delivery date" displayed for shoppers on the Lowe's site stood for the date that the appliance would be delivered to and installed in her home. Not quite. More »
Buying An Extended Warranty From Lowe's? Keep The Paperwork Very, Very Safe
More »
By Laura Northrup on January 26, 2012 8:01 AM
87 Comments
When the dishwasher that Greg bought at Lowe's broke down after a failed repair, he called up the store. A manager instructed him to bring the appliance, which was covered under an extended warranty, in to the store and they would exchange it for one that actually worked. Only when he brought it in, the employees on duty treated him "like a criminal" because he had lost the receipt in a recent move. Wait, don't appliances have serial numbers that they can use to look up warranty information? Nope.More »
You Can't Fix A Washing Machine With A Microwave Door
By Laura Northrup on January 5, 2012 11:30 AM
47 Comments
Lori's front-loading Whirlpool washing machine is broken, and has been since the end of November. This would be less infuriating if Lowe's hadn't sent six large boxes of the wrong parts to her house, as well as two repairmen who can't do anything because the correct parts still haven't shown up. She wrote to Consumerist in what is clearly a laundry-induced rage. More »
Legislators Call For A Boycott Of Lowe's After It Pulled Ads From American Muslims TV Show
By Mary Beth Quirk on December 12, 2011 10:00 AM
197 Comments
Lowe's seems to have jumped right from the frying pan into the fire, amidst a controversial move to pull its advertising from a show on TLC about American Muslim families. So far at least one legislator is calling for a boycott of the store for doing so. More »
Lowe's Slashes 1,950 Jobs, 20 Stores
By Phil Villarreal on October 18, 2011 8:45 AM
71 Comments
It's hard times for hardware folk, with Lowe's announcing that it will slow growth while closing 20 stores and leaving nearly 2,000 people out of jobs. The company shut down half the stores already and plans to whack the others within the next month. It still plans on growing, opening 25 more stores this year, but will open only 10 or 15 stores a year starting next year rather than the 30 it previously planned. More »
Home Depot, Starbucks To Make A Pile Of Post-Hurricane Cash
By Chris Morran on August 29, 2011 2:27 PM
43 Comments
Reports state that Hurricane Irene could have done anywhere from $3 billion to $10 billion in damage during her brief trip up the East Coast. That's a lot of plywood, nails, plaster and everything else that will be needed for repair. It's also a lot of coffee for beleaguered consumers. More »
Line Your Samsung Oven With Aluminum Foil, Void Your Warranty
By Laura Northrup on August 22, 2011 12:00 PM
290 Comments
Do you line your oven with foil? Rae does. She always has, and her parents always have. It's such a normal thing to do with an oven, it didn't occur to Rae not to do it. She lined her oven with foil, then popped a frozen pizza in there on the first night after it was delivered. The foil melted the interior oven surface, and now Samsung tells Rae and her husband that they've voided the warranty. More »
After The Storm: Shop At Home Depot, Eat At Waffle House
By Marc Perton on July 12, 2011 5:00 PM
45 Comments
Which retailers are best at preparing for major disasters? According to some experts, big-box chains like Home Depot and Lowe's earn high marks for responding rapidly to blizzards, tornadoes and hurricanes. Then there's Waffle House, which FEMA administrator W. Craig Fugate cites as being one of the indicators he uses to determine whether a community has recovered from a disaster: If the restaurant is open and serving a full menu, things are okay. More »
