Company Profile for Lenovo
Lenovo Group Limited
| Type | Public |
|---|---|
| Founded | 1984 (Beijing) |
| Headquarters | Beijing, China Singapore Morrisville, NC, United States |
| Industry | Computer hardware Computer system Electronics |
| Key People | Yang Yuanqing (Chairman and CEO) |
| Products | Desktops, servers, notebooks, tablet computers, netbooks, peripherals, printers, televisions, s, storage |
ADDITIONAL INFORMATION:
Lenovo
1009 Think Place
Morrisville, NC 27560
Toll-free: 1-866-968-4465
websales@lenovo.com
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Lenovo Has My Defective Computer, Isn't Returning My Calls
By Laura Northrup on May 17, 2012 12:30 PM
20 Comments
Bethany's Lenovo laptop computer is pretty nice. At least, it is when it's around. It keeps taking extended vacations at Lenovo's repair depot, to the point that she had to buy another computer in order to get through finals and computerless life in general. After they held on to her machine for three weeks, she finally asked for a refund instead of getting the evidently defective computer back. That's when they stopped returning her calls. More »
(.:AR:.)
EECB Strikes Lenovo, Gets Customer New Laptop
By Laura Northrup on May 1, 2012 10:30 AM
6 Comments
Patricia's refurbished laptop from Lenovo could have used more refurbishment. It had a scratched webcam and an unbearably rattly disc drive, and she didn't find this acceptable for a device that she had just purchased. So she tackled the issue using a time-honored consumer technique: the executive e-mail carpet bomb. Lenovo's Executive Relations team heard her plea, and sent her a new computer to replace her refurbished one. More »
Lenovo Replaces Lemon Laptop... In Theory
By Laura Northrup on March 30, 2012 1:30 PM
26 Comments
The Lenovo laptop that Aaron bought at Best Buy just a few months ago was clearly defective. The company admitted it, and granted him a new computer. In theory. While he was told that a computer was on its way two weeks ago, there's been no sign of it, and no indication of when it will ship. More »
(.:AR:.)
Intermittent Computer Issues? Lenovo's Repair Center Will Break Them All The Way
By Laura Northrup on February 10, 2012 9:03 AM
36 Comments
P.'s Lenovo netbook had a wonky USB port that would stop working when the item plugged into it was jostled a little bit. Fortunately, Lenovo's repair center is capable of fixing problems like that. He sent the computer in, but didn't want to pay $700 for repairs on a computer he had purchased for $400. More »
Is Windows 7 Optional At Lenovo, Or Not?
By Laura Northrup on February 24, 2011 3:30 PM
49 Comments
Greg wanted to order Lenovo's new ultraportable laptop, the x120e, without Windows 7. A site error briefly let some customers (including Greg) order the computer without an operating system, but then restored the unwanted OS when he went to check out. He hopped on customer support chat, and found a representative who... well, we don't want to say that the rep "lied," but they were certainly misinformed about the company's own products. More »
(.:AR:.)
Lenovo Demonstrates How Not To Keep Track Of Your Inventory
By Laura Northrup on January 7, 2011 9:00 AM
22 Comments
When you order an item from Lenovo, your item could be out of stock, backordered, shipping sometime in six months, or have falled into another dimension never to be heard from again. At least, that's what Eamonn discovered when ordering a USB thumb drive along with a Thinkpad. Lenovo first showed an absurdly far-off shipping date, and then finally—days later—admitted that they had sold something that was never actually in stock. More »
(decaf)
Lenovo Customer Service Is Incapable Of Sending Me The Right Battery
By Laura Northrup on October 20, 2010 9:00 AM
29 Comments
Steven would like a functioning battery for his Lenovo Ideapad. The computer is under warranty: he bought it less than three months ago. He writes that every time he calls their customer service center for a replacement battery, they send the wrong one. After the second time, this is becoming sort of tiresome. More »
Surprise Knife In Lenovo Box Cuts Reader
UPDATE: Lenovo wrote Christian back to say sorry and offer him a free battery. More »
By Ben Popken on February 4, 2010 11:10 AM
91 Comments
Reader Christian says he opened his recent Lenovo purchase only to get a nasty surprise: a deep cut on his finger from a box cutter left inside the package.UPDATE: Lenovo wrote Christian back to say sorry and offer him a free battery. More »
(Photo: Thox)
Lenovo Charges For "Free" Windows 7 That's Four Months Late
By Laura Northrup on January 15, 2010 12:16 PM
73 Comments
Michael purchased a new laptop from Lenovo this past summer. This laptop came with the promise that he would receive a free copy of Windows 7 as soon as the new operating system was released. Michael writes that (as other customers of various computer vendors have discovered) the free OS was not free—it cost over $30. And four months after the retail release date of Windows 7, Michael still hasn't received his disc. More »
(Photo: jonathansin)
Lenovo Ignores Customer, Waits For Gift To Reach Wrong Destination
By Laura Northrup on January 2, 2010 11:30 AM
36 Comments
We hear that Lenovo, heirs to the Thinkpad line of laptops, makes some very nice computers. In the last few months, though, more and more Consumerist readers are having problems getting the company to complete an exchange in which money is exchanged for a computer. E.J.'s purchase is one such failed exchange, and his father's Christmas laptop is now lurking in a UPS facility, a few hundred miles away from where it was supposed to be delivered. More »
