Posts about JP Morgan Chase
Bought A Groupon, An iPhone 4, Or Coconut Water? These Class Actions Are For You
By Laura Northrup on May 24, 2012 10:36 AM
30 Comments
Have you bought coconut water, pinot noir, a Samsung TV, or an iPhone 4? If you purchased any of these products, plus a whole bunch more, you may be eligible to file a claim in one of these recently settled class action lawsuits. Proof of purchase isn't always required, but lying is bad consumer karma. More »
Shareholders Sue JPMorgan & CEO Jamie Dimon Over $2 Billion Loss
By Mary Beth Quirk on May 16, 2012 11:00 AM
24 Comments
Late last night, two separate lawsuits were filed against JPMorgan Chase & Co and its Chief Operating Officer, Jamie Dimon, accusing the bank and its management of excessive risk that led to trading losses of at least $2 billion. More »
Are Bank Tellers Going The Way Of The Dinosaur?
By Chris Morran on May 15, 2012 10:15 AM
58 Comments
Between ATMs, online banking and smartphone apps, the average person can now go months, possibly years, without ever having to go into a bank and interact with a teller. And a number of financial institutions are continuing to looking for ways to remove tellers from the equation — or at least move the tellers somewhere that they aren't taking up expensive real estate. More »
JPMorgan CEO Jamie Dimon On $2 Billion Loss: "We Have Egg On Our Face"
By Mary Beth Quirk on May 11, 2012 11:00 AM
56 Comments
JPMorgan Chase dropped a hefty financial bomb on everyone yesterday, admitting that it lost $2 billion in six weeks after some bad trading decisions. CEO Jamie Dimon revealed the news after trading closed last night, admitting that the company only has itself to blame. More »
Have You Found An ATM With Minimum Deposits?
By Laura Northrup on April 26, 2012 9:30 AM
62 Comments
When Paul's wife brought a small check to deposit at a Chase bank ATM, she didn't expect to have the machine spit it back out. Deposits, you see, have a $15 minimum. Wait, isn't that the point of using an ATM to deposit checks - not having to waste a teller's time on an $8 transaction? More »
Want To Spy On Your Friends' Bank Accounts? Lend Them Your iPhone!
By Laura Northrup on April 12, 2012 1:47 PM
23 Comments
Letting someone borrow your iPhone to log in to their bank's app quickly, then log back out is no big deal, right? Like letting a friend borrow your computer to check their web-based e-mail. They log in, they log out, they leave no trace. Unless it's Chase's iPhone app. Then you get all of their account alerts, no matter what you do. (Short of deleting the app, we assume.) More »
Why Did Chase Teller Hand Over $6,500 Of My Cash To Wallet Thief?
By Chris Morran on April 9, 2012 2:30 PM
79 Comments
It's not uncommon for someone to steal your credit card and ring up some huge charges on the account. This is why there are such strict limits on liabilities for fraudulent transactions. The protections are not as stiff for debit cards, but they do exist. Regardless, a thief shouldn't be able to walk into a bank and walk out with $6,500 of a customer's cash after the debit card associated with that account has been reported stolen. More »
([RAWRZ!])
Federal Judge Signs Off On $25 Billion Mortgage Settlement With Top 5 Banks
By Mary Beth Quirk on April 6, 2012 10:00 AM
16 Comments
It's just like reality TV, but not at all — America, here are your top five big greedy banks, and here is the $25 billion mortgage settlement they're all going home with, now that a federal judge has approved it. That's their load to carry, after allegations of foreclosure abuses and misconduct in servicing home loans. More »
(elle_emm)
Do Not Confuse The Chase Bank ATM With Your Weird And Scary 'Checks'
By Laura Northrup on April 5, 2012 11:30 AM
68 Comments
Tom and his wife got married last year (congratulations!) but still have separate checking accounts. Tom never had a problem depositing checks also made out to his wife in his Chase checking account, so he didn't foresee any problems with depositing their joint $2,000 tax refund check in that same account. But this is The Consumerist, not Satisfied Chase Customers Weekly, so you can guess how that turned out. Now Tom and Mrs. Tom get to wait patiently and hope that the check doesn't get lost in the mail on its way back to them. More »
Chase Doubles The Debit But Isn't Sure When They'll Get Around To Fixing It
By Mary Beth Quirk on April 3, 2012 11:00 AM
35 Comments
UPDATE: Chase has issued a statement on accounts that posted debits twice: "Some debit card transactions in the New York tri-state area posted twice. We are working to reverse that and we will reimburse any resulting fees." More »
Which Worst Company Contenders Force Customers Into Mandatory Arbitration?
By Chris Morran on March 21, 2012 3:30 PM
37 Comments
As we sifted through the mountain of nominations for this year's Worst Company In America tournament, we noticed a trend of readers who cited companies' mandatory binding arbitration clauses as a reason for nominating. And while it's businesses like AT&T and Sony that have made all the headlines for effectively banning class action lawsuits, there are a lot of other WCIA contenders who are forcing customers into signing away their rights. More »
(elle_emm)
Feds Probing Chase On Credit Card Collection Practices
By Chris Morran on March 13, 2012 1:30 PM
15 Comments
Following the lead of whistleblowers, the Office of the Comptroller of the Currency has reportedly been investigating JPMorgan Chase over allegations that, over the course of at least two years, the bank used inaccurate records when suing thousands of delinquent credit card customers. More »
Worst Company In America Round One: Bank Of America Vs. Chase
March 13, 2012 12:00 PM
44 Comments
It hasn't been a banner year for either of these banking bruisers. But has12 months of settlements over fraudulent mortgages, along with all that planning/canceling/reinstating of fees, left these fighters exhausted, or has it hardened them into true WCIA warriors? More »
Here It Is, Your Lineup For Worst Company In America 2012!
March 12, 2012 12:00 PM
120 Comments
Welcome to Consumerist's 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it's time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. More »
How Much Have The Big Banks Been Penalized Over Mortgage Mess And Where Is All That Cash Going?
By Chris Morran on March 6, 2012 4:15 PM
12 Comments
The last few years have seen numerous settlements between the nation's biggest mortgage lenders and various federal and state authorities. And while we hear numbers like "a total of $25 billion," exactly which banks are responsible for the biggest chunks of these settlements? More »
(afagen)
Feds To Stop Punishing Chase, Bank of America For Sucking At Mortgage Modifications
By Chris Morran on March 2, 2012 4:30 PM
19 Comments
Since the Treasury Dept. began releasing quarterly report cards on big banks' efforts to improve their mortgage modification processes, Bank of America and JPMorgan Chase have consistently received subpar marks, leading the feds to withhold a total of $171 million in incentives. That money is now set to be released to BofA and Chase — but not necessarily because they suck any less at mortgage mods. More »
Chase Plans On Caring Even Less About Customers With Less Than $100K In The Bank
By Chris Morran on February 28, 2012 4:15 PM
127 Comments
Are you a JPMorgan Chase customer with less than $100,000 dollars deposited? Then you are not making the bank enough money and it probably wants nothing to do with you going forward. More »
Chase Puts Stop-Payment On Its Own Check, Tells Customer To Suck Up The Fee
By Chris Morran on February 23, 2012 1:30 PM
51 Comments
When there's some miscommunication between your bank and your credit card company, you would hope that the two parties could act like professionals and sort it out — especially if they're both part of the same financial institution. But that's apparently not the case with Chase. More »
Chase Takes Its Time Looking Into How Woman Received Envelope Full Of Strangers' Account Info
By Mary Beth Quirk on February 22, 2012 1:00 PM
21 Comments
It's a good thing not everyone wants to steal identities or drain strangers' bank accounts, because that could've been a likely outcome when Chase mailed the account information for three of its customers to a woman in Illinois. She was surprised to get that envelope, to say the least. More »
(jayRaz)
Pair Of Positive Experiences Reminds Chase Customer That Good People Work For Bad Companies
By Chris Morran on February 22, 2012 12:00 PM
11 Comments
JPMorgan Chase is a regular fixture in our annual Worst Company In America tournament, but like most of the businesses in the WCIA brackets, there are a lot of decent people who truly want to help their customers. More »
How The Different Credit Card Issuers & Networks Handle Chargebacks
By Chris Morran on February 21, 2012 11:24 AM
34 Comments
Whenever someone has a dispute with a merchant over a credit card charge, we always suggest they attempt to issue a chargeback through their credit provider. But not all card issuers and credit card networks handle chargebacks in the exact same way. More »
$25 Billion Mortgage Settlement Is Just The First Step Toward Cleaning Up Mortgage Mess
By Chris Morran on February 9, 2012 4:31 PM
82 Comments
There are a lot of good things about today's $25 billion settlement between the five largest mortgage servicers, the Dept. of Justice and the attorneys general of 49 states. But in spite of the huge price tag on the deal — which could grow even larger if other lenders sign on — it's only the beginning of cleaning up the aftermath of housing market collapse. More »
Adventures In Honesty: Chase Credit Card Rewards
By Laura Northrup on February 9, 2012 11:30 AM
14 Comments
Zach's parents used their Chase rewards points to send him a nice gift. He was thrilled to find three $25 gift cards to Amazon! Except, um, they had only sent him one. It was obviously a mailing error, and Zach reached out to Chase to straighten it out. Having a customer call in to complain that he received too many gift cards was apparently an unprecedented event at this Chase call center. But for raising an honest son, Chase will reward his parents with extra points. More »
(afagen)
DOJ, 49 States Reach $25 Billion Settlement With Five Largest Lenders Over Robosigning
By Chris Morran on February 9, 2012 10:48 AM
39 Comments
More than a year after several of the nation's largest mortgage lenders temporarily suspended foreclosures after it was revealed that they had been using untrained, unqualified "robosigners" to process foreclosure documents, the U.S. Justice Dept. and the attorneys general of 49 states have announced a $25 billion settlement that will result in mortgage reductions to some homeowners. More »
(RAWRZ!)
Almost All States Sign On To Massive Mortgage Settlement
By Chris Morran on February 7, 2012 12:15 PM
53 Comments
Last night was the deadline for the attorneys general of each state to sign onto a massive settlement with the nation's five largest mortgage lenders, and more than 40 of the states opted to join in the pot-sharing. More »
Don't Fall For The "Locked Debit Card" Text Alert Scam
By Chris Morran on December 20, 2011 12:31 PM
21 Comments
With holiday shopping season heading into the home stretch, it's prime time for ID thieves. Which is why some people might fall prey to scammers who text cell phone users with alerts that their debit cards have been locked. More »
Chase To Cut Checking Account Fee Disclosures From 100+ Pages To One
By Chris Morran on December 15, 2011 10:15 AM
17 Comments
When the charitable folks at the Pew Charitable Trusts first suggested that banks could condense their overly complicated fee schedules from over 100 pages to one simple page, it seemed unlikely that any major bank would follow suit. But this morning, JPMorgan Chase announced it would do just that. More »
Bank Of America & Chase Continue To Be Penalized For Sucking At Loan Modifications
By Chris Morran on December 7, 2011 5:12 PM
26 Comments
For the third quarter in a row, the Treasury Dept. has released its report card detailing how the country's largest mortgage servicers are doing with processing loan modifications. And for the third consecutive quarter, both Bank of America and JPMorgan Chase will not receive incentive payments from the Treasury because the banks are doing such a craptastic job at complying. More »
Chase CEO Wants Everyone To Lay Off On Hating Rich People
By Chris Morran on December 7, 2011 3:34 PM
206 Comments
In case you've been asleep for the last few months, there are more than a handful of people out there who aren't too happy about the fact that executives at bailed-out banks are reaping huge salaries while none of them have been called to account for the actions that required them to be bailed out in the first place. But thank heavens that one ultra-wealthy CEO is willing to stand up for his fellow bullied bankers. More »
(Eva_Deht)
An Important Message From Chase: We Would Like To Sell You Stuff
By Laura Northrup on December 2, 2011 9:00 AM
60 Comments
Doug has a Chase credit card, but doesn't bank with them. His local Chase branch left him a message asking him to call back by the end of the business day about something that was "important" but "not an emergency." Fearing a credit card breach, he called them back right away. Turns out what was so "important" was the branch employee trying to sell Doug on opening a checking or savings account at that local branch. More »
Chase Decides Not To Evict 103-Year-Old Woman After Deputies & Movers Refuse To Help
By Chris Morran on December 1, 2011 12:30 PM
118 Comments
The folks at Chase have really gotten into the holiday spirit. The bank has announced it won't be forcing a 103-year-old Atlanta-area woman and her 83-year-old daughter from their home. Of course, this change of heart only happened after local news outlets reported that sheriff's deputies and the moving company hired to remove her stuff refused to do so. More »
Chase Admits To Accidentally Deducting Payments Multiple Times
By Chris Morran on November 18, 2011 5:00 PM
62 Comments
In the last few days, we've received a couple of e-mails from readers who were getting strange explanations from Chase about why automated payments had been deducted twice from their accounts. But before we could figure out what was going on, the bank has issued a "my bad" to affected customers, and thrown in $25 in "we're sorry" cash. More »
(dooley)
Name Change On A Car Loan Completely Confuses Chase
By Laura Northrup on November 18, 2011 9:00 AM
105 Comments
Every day, people in America get married. Some of them change their last names. Evidently, though, no one in the history of Chase Bank has ever done this while they were in the middle of paying off their car loan. See, until the loan is paid, the bank has a lien on your car's title. If you want to change the name on your car title and the loan hasn't been paid off yet, Chase won't let that happen. This isn't a problem unless you have to move and register your car in a different state after your name change but before the car is paid off. That's what happened to Michael's wife, and how she ended up in a loop of bureaucracy sending them back and forth from Chase to the Maryland Vehicle Administration. More »
(Eva_Deht)
Chase Pulls Plug On Tests For Two New Fees
By Chris Morran on November 15, 2011 3:00 PM
31 Comments
Like several of its fellow mega-banks, Chase has been testing out various new checking account fees in different regions of the country. But a pair of those tests have come to an end — and will hopefully never be seen again. More »
Thank You For [Not] Being A Chase Customer, Here Is Your Junk Mail
By Laura Northrup on November 9, 2011 9:00 AM
40 Comments
Jonathan received a letter from Chase thanking him for being a customers, and asking him to send it back in order to opt out of receiving promotional mailings. Which is interesting, because Jonathan not only isn't a Chase customer, he doesn't live at that particular address full-time or normally receive mail there. Concerned about identity theft, he learned that he wasn't the only non-customer being thanked for patronizing Chase. But they won't let him get off their mailing list, either. More »
Credit Card Bumper Crop Boasts Low Teaser Rates, New Snags
By Ben Popken on November 4, 2011 3:00 PM
18 Comments
After being such prudes for so long, credit card companies are raising their hemlines and lowering their standards. They're actively deluging customers with credit card offers and using low teaser rates as a crooked finger. However, they're also coming with new hidden baggage you need to watch out for, like cash back rewards that are high, but have to be opted in again every few months. More »
Chase Sends Letter To Non-Customers To Tell Them They Have To Opt Out Of Receiving More Unwanted Mail
By Chris Morran on November 1, 2011 12:15 PM
69 Comments
It's one thing to receive unwanted mail from a bank you don't patronize. It's another to receive a letter from that bank telling you that if you don't reply to the letter, you're opening the floodgates to even more unsolicited shredder-fodder. More »
SunTrust Drops Monthly Debit Card Fee
By Chris Morran on October 31, 2011 3:39 PM
15 Comments
With banks taking more and more heat from the banking public — and oodles of people reportedly switching accounts to more consumer-friendly credit unions — SunTrust announced today that it is eliminating the monthly debit card fee for Everyday Checking and will be refunding that fee to customers who have already paid. More »
Chase Drops Plan For $3 Debit Card Fee
By Meg Marco on October 28, 2011 1:15 PM
48 Comments
Chase joins U.S. Bancorp, Citigroup, PNC, KeyCorp and other large banks that have recently moved away from the plan to charge consumers a monthly fee when they use their debit cards to make purchases, reports the Wall Street Journal. The bank recently tested the fee in both Washington and Georgia. More »
Ditch Your Big Bank, Miss Out On Groupon Refund
By Laura Northrup on October 28, 2011 8:01 AM
38 Comments
Like many other Americans, Casey broke up with his big bank, Chase, and joined a local credit union. The Consumerist commentariat should be very proud of him. Except that since changing banks, he received a refund for a Groupon he had purchased, which Groupon is powerless to give him because the debit card he used to purchase it has been canceled. More »
(ataq411)
Bank Of America, Chase, Wells Fargo, Visa, MasterCard Sued Over ATM Fees
By Chris Morran on October 19, 2011 3:15 PM
31 Comments
Have you ever glared angrily at the ATM, knowing that you're going to be saddled with fees and wishing you could sue everyone involved? Well, it looks like more than one person has followed through on this idea. More »
Get $12 In Chase Credit Card Balance Transfer Class Action
By Ben Popken on October 17, 2011 3:00 PM
9 Comments
You can file to get $12 because of a settlement in a class action lawsuit against Chase which alleged the bank enticed customers with promo interest rates on balance transfers, but then didn't do a good enough job of telling them when the rates would expire. More »
Chase Freezes Couple's Account, Screws Up Their Life, With No Explanation
By Chris Morran on September 21, 2011 4:20 PM
55 Comments
A Washington state couple with tens of thousands of dollars in their Chase checking, savings and retirement accounts recently came home to find a letter from the bank telling them that, oh, by the way, your accounts are now frozen. More »
Painting Of Chase Branch On Fire eBays For $25,200
By Ben Popken on September 14, 2011 10:00 AM
100 Comments
Tapping into popular sentiment, Alex Schaefer's painting of a Chase bank on fire just sold on eBay for $25,200. Part of what drove up the price was online buzz after police questioned him while he was painting it, asking him if he planned to do what the painting depicted. More »
More Towns To Withdraw Millions From Chase Over Mortgage Mod Practices
By Ben Popken on September 13, 2011 1:00 PM
57 Comments
We know the story. Chase and other banks got billions in bailouts that they were encouraged, but not required, to use to help people modify their mortgages. Instead they sat on it and smiled like cheshire cats. Now a movement has sprung up to punish Chase for its intransigence by withdrawing money from their accounts. On the individual account level, that's not much. But in New York state, entire towns are getting in on the act. More »
JP Morgan Explains Euro Debt Crisis With Legos. Really.
By Ben Popken on September 7, 2011 11:00 AM
46 Comments
In order to explain the Euro debt crisis, Michael Cembalest, the Chief Investment Officer of JP Morgan's private bank, sent around a research note that used Legos to depict the different players. The Legos were fashioned by his 9-year old son. This really happened. Here's the legend to explain which parties each figure represents, or you can play a fun game and guess on your own first. More »
(NCNG PAO)
Wells Fargo And Chase Waive Fees For Irene-Affected Customers
By Ben Popken on August 30, 2011 4:00 PM
9 Comments
Wells Fargo and Chase announced that they are waiving some fees for customers in NY, NJ and CT to help them out after Irene. More »
Can You Access BofA & Chase Credit Card Account Info With Just 4-Digits And A Phone Number?
By Chris Morran on August 23, 2011 3:39 PM
36 Comments
Last week, ConsumerWorld.org claimed that anyone could access credit card account info for Chase and Bank of America customers armed only with the customer's phone number and the final four digits of their credit card. That's certainly alarming, so MSNBC tested it out. More »
Chase, Bank Of America, Citi & Wells Fargo Allowed To Start Foreclosing Again In New Jersey
By Chris Morran on August 16, 2011 3:15 PM
25 Comments
It's been a quiet 2011 on the foreclosure front in New Jersey, as several banks froze seizure proceedings late last year following the revelation that foreclosure documents were being rubber-stamped by untrained "robo signers." But a judge in the Garden State has given the go-ahead for Bank of America, JPMorgan Chase, Citigroup and Wells Fargo to resume uncontested foreclosures. More »
Get $15, $30, Or $60 In Chase Credit Card "Payment Protection" Class Action
By Ben Popken on July 28, 2011 3:00 PM
25 Comments
You're eligible to claim cash if you had a Chase credit card and got charged for a payment protection product between Sept 2, 2004 and Nov 11, 2010, thanks to a recent class action settlement. More »
Paperwork Shows GMAC Created Fake Document To Foreclose On Property
By Chris Morran on July 27, 2011 2:18 PM
74 Comments
Last summer, GMAC was looking to foreclose on a property here in Brooklyn. Only problem was, it didn't have documentation proving that it actually owned the mortgage and the original lender, Ameriquest, couldn't help because it had gone the way of the dodo a few years earlier. So what's a mortgage servicer to do but fabricate the paperwork? More »
Chase Wants To Alert You To Important New Policy Change... Four Days After It Goes Into Effect
By Chris Morran on July 21, 2011 2:30 PM
73 Comments
Consumerist reader JP is a Chase customer who uses his debit card to pay for gas. Thankfully, the folks at Chase sent him this e-mail today explaining an important change to how the bank processes "pay at the pump" charges. Of course, it wasn't important enough for Chase to actually send the e-mail before — or even a couple days after — the policy kicked in. More »
Chase Regrets To Inform You, And The Credit Bureaus, That You Are Dead
By Chris Morran on July 12, 2011 4:11 PM
72 Comments
It was so thoughtful of Chase to send a letter of condolence to the family of a recently deceased customer in Florida. Or at least it would have been had the woman actually been dead. More »
Chase Hugs It Out With Man It Had Thrown In Jail For Cashing Non-Fake Check
By Chris Morran on July 11, 2011 5:24 PM
96 Comments
Many of you read last week's story about the man in Washington state who spent the weekend in jail because a Chase employee was convinced that the completely legitimate cashier's check he was trying to cash was a forgery. Well, it appears that the two sides have put aside their differences and worked out an agreement. More »
(sfxeric)
Bank Of America's Bad Decisions Could Turn JPMorgan Chase Into Country's Biggest Bank
By Chris Morran on July 8, 2011 9:00 AM
17 Comments
When Bank of America swooped in to save swooning Merill Lynch and Countrywide in 2008, it achieved its goal of becoming the largest bank in the U.S. Three years on, those same acquisitions could be dragging BofA into a second-place position behind JPMorgan Chase. More »
Chase Pays $228 Million To Settle Bond Rigging Allegations
By Ben Popken on July 7, 2011 5:00 PM
22 Comments
JP Morgan Chase today agreed to pay $228 million to settle allegations that it had rigged almost 100 municipal bond auctions between 1997 and 2005. WSJ reports one of the big claims in the case was that the bank got the guys handling auctions to give them a "last look" at all of the bids, so that JP Morgan could win all of the auctions. More »
Chase Gets Man Thrown In Jail For Fraudulent Check. Except The Check Is Legit.
By Ben Popken on July 7, 2011 10:00 AM
205 Comments
UPDATE: Chase and the customer tell Consumerist the situation has been resolved. More »
Call To Chase Executive Customer Service Gets Bank To Stop Flooding Me With Mail
By Chris Morran on July 6, 2011 11:15 AM
16 Comments
Sarah saw yesterday's post about the reader who was awash in credit card offers from Capital One and wrote in to share her story of how she finally got Chase to stop filling her mailbox with shredder fodder. More »
Chase And BoA Quietly Cutting Balances For Option-Arm Mortgagors
By Ben Popken on July 5, 2011 11:00 AM
49 Comments
It's a lovely surprise to get in the mail from your bank, a letter telling you they're going to cut your mortgage balance in half while increasing your interest rate slightly. NYT reports that tens of thousands of option-arm mortgagors, homebuyers with a loan that had a low introductory interest rate that shot up after a set period, have been getting such letters from Chase and Bank of America over the past year. More »
(og2t)
Chase Drops Thousands Of Debt Collection Cases Against Borrowers
By Ben Popken on July 1, 2011 12:00 PM
28 Comments
Chase is dropping thousands of pending debt collection cases against defaulted credit card borrowers, WSJ reports. Remember the big deal over robo-signing foreclosure cases a few months ago? The problem of bulk signing sloppy paperwork, and, in some case, filing fraudulent documents, could be even bigger when it comes to credit cards. It looks like JP Morgan Chase is trying to get its house in order before they're forced to by government and legal forces. More »
Chase Redeems Your Rewards Points Via 19 $50 Checks
By Ben Popken on June 21, 2011 2:00 PM
59 Comments
Summer and her fiancee returned from an out of town trip this weekend to find that the Stupid Shipping Gang had paid them a visit while they were away. But instead of a tiny thing packed in a giant box, it's several tiny things packed into an excessive number of envelopes. More »
(codestr)
Chase Says No To Credit Increase On One Card But Nearly Doubles Limit On Other Card Without Asking
By Chris Morran on June 16, 2011 4:15 PM
70 Comments
The inner workings of Chase's credit card business have Consumerist reader Jon scratching his head. After being turned down for small limit increase on one credit card, the bank goes ahead and nearly doubles the credit limit on a second card with an already higher limit. More »
9 Of The Most Annoying Bank Fees
By Chris Morran on June 13, 2011 3:30 PM
81 Comments
The banks of America are breaking new ground every day in the science of nickel-and-diming consumers with fees that start from the second you open an account to the moment you angrily close your account... only to move it to another bank with a different set of fees. But since there are so many ways in which financial institutions can bleed your account dry, the folks at CNN Money have come up with their list of the most annoying fees. More »
(diaper)
Chase Repos Wrong Car
By Ben Popken on June 13, 2011 3:00 PM
110 Comments
At first, this woman thought her used car, financed through Wells Fargo, had been jacked from the front of her house. She reported the car as stolen and filed a claim. It was a bummer because she had been only two years away from paying off the five year loan. Then she got a call from Chase Auto Finance who said they had repo'd the car because the previous owner didn't finish his payments. Whoops! Chase had taken the car without securing a lien on the title! More »
Bank Of America, Chase, Wells Fargo Penalized By Treasury For Really Sucking At Loan Modifications
By Chris Morran on June 10, 2011 7:23 AM
51 Comments
Yesterday, the Treasury Department released a scorecard of just how well (and poorly) the largest mortgage servicers are doing at meeting certain benchmarks of its Making Home Affordable program. Not surprisingly, Bank of America, Wells Fargo and JPMorgan Chase — the three largest servicers — were called out for needing "substantial improvement," meaning that the banks will not receive millions of dollars in federal incentives until they get their acts together. More »
Chase Screws Up Loan Modification, "Fixes" Error By Adding $8,000 To Balance Of Loan
By Chris Morran on June 2, 2011 1:30 PM
21 Comments
The folks at ProPublica recently looked into the all-too-common problem of homeowners who thought they had successfully run through the loan modification gauntlet only to later find out that their bank had no record of the reduction and their house was suddenly in foreclosure. More »
(elle_emm)
Chase QuickPay Decides Your Rent Payment Is Fraud, Locks Down Accounts
By Laura Northrup on May 26, 2011 9:30 AM
52 Comments
Chase, Bank of America, and Wells Fargo customers will soon be able to send money to anyone with an e-mail address or mobile number using a new Voltron of a service called ClearXChange. Chase already has something similar to that called QuickPay, which Derek and his roommate (a Wells Fargo customer) used to transfer their rent money while Derek was out of town. Let's see how that worked out for them. More »
3 Big Banks Launch Pay By Cell And Email System Called clearXchange
By Ben Popken on May 25, 2011 1:00 PM
27 Comments
Three of the nation's biggest banks have teamed up to offer a new payment service that lets you transfer money from your bank account using only a cell phone number or email address. It's called clearXchange and it's being offered to Chase, Bank of America and Wells Fargo customers. An inkling of how it will work is revealed on the initiative's placeholder web page. More »
Exxon Mobil Is The Most Profitable American Business By A Long Shot
By Chris Morran on May 5, 2011 1:15 PM
90 Comments
This year's Fortune 500 list is out, and while Walmart's $421 billion in revenue may have beaten out Exxon Mobil's paltry $354 billion, the oil giant beat out Big W where it matters most, profits. According to Fortune, the crude colossus made a whopping $30.4 billion in profits last year, nearly double what Walmart made and over $10.5 billion more than the next most profitable company on the list. More »
Chase Ends $4 And $5 ATM Fee Tests... For Now
By Chris Morran on May 3, 2011 1:30 PM
31 Comments
After nearly two months, Chase has finally stopped charging exorbitant ATM fees to non-customers in Illinois and Texas. But that doesn't mean the fees won't be back soon. More »
EECB Saves The Day When Scammer Disputes Chargeback And Wins
By Laura Northrup on April 29, 2011 9:30 AM
46 Comments
Lee's teenage son has a debit card, and he didn't sign up for any credit monitoring services or ask for mysterious entities to call his cell phone 15-20 times every day. When the mysterious credit monitoring service charge showed up on his bill, his father disputed the charge and thought that was the end. The company disputed the dispute and got their charge reinstated. What now? As a Consumerist reader, Lee knew what to do. More »
(elle_emm)
Chase Rep Thinks Deaf People Can't Have Credit Cards
By Laura Northrup on April 13, 2011 5:00 PM
124 Comments
Dheeraj's father is a silent partner in the business that they own together. They made him the personal guarantor when applying for a new business credit card from Chase recently, not realizing how many problems it would cause while trying to get the father's card activated. See, Dheeraj's father is deaf, and Chase was completely lost when it came to ways for him to prove his identity and activate the card. Now the account is frozen because all of Chase's ways for business credit card customers to prove their identities depend on speaking directly with the cardholder on the phone. More »
Senator Durbin To Chase CEO: You're Already Gouging The Consumer, So Stop Complaining
By Chris Morran on April 13, 2011 2:30 PM
104 Comments
The main reason that JPMorgan Chase and other big banks have given for things like $5 ATM fees and prohibitive caps on debit card purchases is a soon-to-be-enacted bit of legislation known as the Durbin Amendment, which limits the amount of money banks can make off of interchange fees, the amount they charge retailers for each debit card transaction. Chase CEO Jamie Dimon has called the laws "price fixing at its worst" and "downright idiotic." Now Dick Durbin, the Illinois senator whose name graces the legislation, has come out swinging at Dimon, telling the bank exec to quit whining and enjoy being profitable. More »
(razor512)
Madoff: Chase Execs Were Aware Of Ponzi Scheme
By Chris Morran on April 8, 2011 2:15 PM
22 Comments
Despite evidence to the contrary, the folks at JPMorgan Chase have denied knowing anything at all about Bernie Madoff's multi-billion dollar Ponzi scheme. But in a new interview, the scam artist says that senior Chase execs weren't exactly in the dark about what he was doing. More »
Chase Will Reinstate Debit Card Rewards If Fee Overhaul Is Delayed
By Ben Popken on April 7, 2011 3:00 PM
45 Comments
Chase has pledged to reinstate debit card rewards programs if the cap on fees it collects from merchants per debit transaction, scheduled to go into effect July 21st, is delayed. More »
Worst Company In America Elite 8: Ticketmaster Vs. Chase
By consumerist.com on April 7, 2011 12:00 PM
56 Comments
The fisticuffs continue with today's battle between last year's runner-up and a surging contender with promise for future tournaments. More »
Say Hello To Your Worst Company In America Elite 8!
By consumerist.com on April 6, 2011 12:00 PM
45 Comments
Two rounds of WCIA bloodshed are in the book and the beaten bodies of 24 multi-billion dollar companies are being hauled off to be burned on a pyre. But for those businesses left standing — let's call them the Elite 8 — the parade of pain marches on. More »
E-Mail Breach Hits Best Buy, TiVo, Walgreens, Chase, Kroger, Many More
By Chris Morran on April 4, 2011 4:33 AM
69 Comments
What first looked like a small e-mail list breach at New York & Company over the weekend was just the tip of the iceberg as multiple national retailers and banks found themselves the victim of the same data hackers. More »
Worst Company In America Sweet 16: Capital One Vs. Chase
By consumerist.com on March 30, 2011 12:00 PM
44 Comments
So far, the WCIA Sweet 16 has been nothing but blowouts. This battle of the banks promises to be a more evenly matched tussle. More »
(amanjo)
Wells Fargo & SunTrust Cancel Debit Rewards Programs
By Chris Morran on March 28, 2011 8:45 AM
49 Comments
Last week, we wrote about JPMorgan Chase's decision to get rid of rewards programs for debit card users in response to a new law that will slash the amount of money banks receive per debit card transaction. Now comes news that at least two other banks — Wells Fargo and SunTrust — have followed suit. More »
Meet Your Worst Company In America Sweet 16!
By consumerist.com on March 25, 2011 12:00 PM
70 Comments
After eight days and 16 first round battles, the WCIA steel cage is littered with the bones of those companies not crappy enough to continue on in the tournament. But the thrill of victory is fleeting for the remaining combatants, all of whom must square off again if they hope of crowning themselves the Worst Company In America! More »
What Teller Would Cash This Clearly Fraudulent Check?
By Laura Northrup on March 24, 2011 11:30 AM
132 Comments
Vanessa's rent check was stolen somewhere between her mailbox and the property management office. It ended up in the hands of unsavory fraudsters, who altered the check in a decidedly low-tech way: with a Sharpie. More »
Man Who Says Chase Gave Him Counterfeit Bill Camps Out In Front Of Branch
By Phil Villarreal on March 22, 2011 3:30 PM
117 Comments
Claiming Chase handed him a counterfeit $100 bill, a Utah man is camping outside of the allegedly offending branch in an effort to get the bank to acknowledge his issue. He's sporting a huge cardboard sign that says "Chase Bank Passed me A Counterfeit $100 Bill!" with the words "Come and See!!" posted on the side. More »
(codestr)
Chase Killing Debit Card Rewards In July
By Chris Morran on March 22, 2011 9:17 AM
54 Comments
With new regulations coming that will limit interchange fees, the amount of money banks charge retailers for debit card transactions, Chase has already begun testing $5 ATM fees and is considering putting a $50-$100 cap on debit card purchases. Now comes the news that the bank is going to pull the plug on most debit card rewards programs starting in July. More »
Worst Company In America Round One: Wells Fargo Vs. Chase
By consumerist.com on March 18, 2011 3:00 PM
55 Comments
Get ready for some more financial fisticuffs as Chase tries to avoid getting run over by the Wells Fargo wagon. More »
(stirwise)
FDIC Sues Former WaMu Execs & Their Wives Over Risky Loans And Hidden Money
By Chris Morran on March 17, 2011 4:40 PM
31 Comments
They say that behind every great man there is a woman who will eventually be his co-defendant when he is sued by the FDIC for his part in the largest bank failure in U.S. history. More »
(Zanalee)
Chase Tests Out $5 ATM Fees
By Ben Popken on March 17, 2011 10:00 AM
128 Comments
Banks are continuing to amp up the threat of making consumers pay for the price of increased regulation. Chase is testing out charging non-customers in Illinois $5 for withdrawal fees. In Texas, they're trying a $4 charge on for size. Consumer advocates say its a scare tactic meant to muddy up Congressional waters, but banking experts disagree. "I think customers have taken for granted the cost of banks' infrastructure," says Margaret Kane, president and CEO of Kane Bank Services told ABC News. "ATMs are very expensive to install and maintain." More »
Here's Your Lineup For Worst Company In America 2011!
By consumerist.com on March 14, 2011 12:00 PM
186 Comments
For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year's response was the greatest by far. More »
Clergy Perform Exorcism On Chase Bank
By Ben Popken on March 11, 2011 10:00 AM
53 Comments
A group of clergy gathered together on the steps of JP Morgan Chase on Park Ave in New York City to perform an exorcism on the bank. They said that the bank was possessed by the demons of "selfishness and avarice" because according to the group's new study, only 6% of New York homeowners seeking a loan mod have gotten it in the past year. The exorcism happens at 0:57. No satanic spirits fly out of the banks, but money does fly out when the clergy closes down their bank accounts. More »
(elle_emm)
JPMorgan Chase Also Considering $50 Cap On Debit Card Purchases
By Chris Morran on March 10, 2011 3:15 PM
86 Comments
As we've previously reported, Bank of America has proposed a cap on debit card purchases. And if some folks at JPMorgan Chase have their way, account holders at that bank will also be very limited on the purchases they can make with their debit cards. More »
Documents Show Chase Doubted Madoff But Did Business With Him Anyway
By Chris Morran on February 3, 2011 3:26 PM
40 Comments
Newly released documents reveal that executives at JPMorgan Chase were aware of the possible Ponzi-ness of Bernie Madoff's investment business more than 18 months before it was revealed to be a mammoth scam. More »
Chase Sends You New Credit Card, Then Cancels It Before It Arrives
By Ben Popken on February 2, 2011 2:00 PM
30 Comments
Reader Danny writes in that he was approved for a new Chase Ink credit card, but by the time it showed up in his mailbox, it was already canceled. More »
This Is Why You Need To Double Check Your Statements After Prepaying Your Mortgage
By Ben Popken on January 28, 2011 5:00 PM
81 Comments
For those who try to prepay their mortgages, here's a cautionary tale from reader RM. Basically every single time that he's prepaid his mortgage, there's been a big problem. The bank keeps applying it to the future interest instead of the existing principal. The future interest is calculated based on the current principal, so that means they're having him paying extra interest that would have never accrued if they had subtracted his payment correctly! More »
Chase Chokes Off Enrollment In Debit Rewards
By Ben Popken on January 28, 2011 3:00 PM
41 Comments
After February 8th, Chase isn't letting any more people into the debit rewards program. Citing shrinking margins due to recent legislation, Chase is closing off all new enrollment. More »
(Dustin)
Chase Does Its Part To Keep Postal Service In Business
By Phil Villarreal on January 20, 2011 12:30 PM
45 Comments
Dustin says Chase usually checks in with a couple credit card solicitation mailings a week, but decided to step up its game in the past couple days, cramming his mailbox with seven letters advertising zero percent balance transfers. More »
Chase Overcharged Over 4,000 Military Families On Mortgages, Improperly Foreclosed On 14
By Ben Popken on January 19, 2011 12:00 PM
39 Comments
Chase has admitted that it overcharged over 4,000 military families on their home mortgages, as well as wrongly foreclosed on 14 of them. Some of these are families of troops that are fighting in Afghanistan. More »
(Mark)
Chase Took My 89 Cents, Says It Wasn't A Big Deal (Updated)
By Phil Villarreal on January 13, 2011 1:00 PM
92 Comments
Mark says he was nickel and dimed — as well as quartered and penneyed — by Chase. He had an 89 cent positive balance on his credit card, but the bank debited the same amount so it wouldn't owe him anything on his statement. Mark acknowledged that the amount of the transaction was insignificant, but was alarmed that Chase made an unauthorized charge on his account. He twisted the bank's arm to get it to send him the 89 cents. More »
(Kevin)
Know Your Bank's New Checking Fees To Avoid Getting Slammed
By Mary Beth Quirk on January 10, 2011 11:15 AM
57 Comments
The first reaction to your bank instituting new fees on your "free checking" account in 2011 might be sheer, overwhelming panic, or maybe rage, indignation, or some combination thereof. But don't be afraid, fee-haters, there are ways around extra charges to your account. More »
Chase Closes Couple's Bank Account Because They Deposited Checks Written With Red Ink
By Phil Villarreal on January 7, 2011 9:45 AM
87 Comments
A California couple lost their Chase checking account because the bank's system couldn't read the red ink on a pair of $100 checks from one of their grandmothers. More »
Chase Isn't Charging You A Fee, They're Rewarding You
By Ben Popken on December 6, 2010 5:00 PM
127 Comments
Reached for comment about ex-WaMu "free checking" accounts becoming new Chase "fee checking" accounts, a Chase spokesperson told Consumerist, "What we're trying to do is reward customers for giving us more of their business, in terms of multiple accounts, or deeper business, in terms of balances or direct deposits." I then asked him if they were also trying to get rid of less profitable customers. More »
Chase Kills "Free Checking" For Ex-WaMu Customers
By Ben Popken on December 6, 2010 1:00 PM
138 Comments
Starting Feb. 8 2011, former WaMu account holders gobbled up by Chase will become the latest batch of customers to lose their free checking privileges. They will still get "free checks for life", but their "free" checking is about to become "fee" checking. More »
American Family Association Goes After Chase Over Lack Of Christmas Trees
By Chris Morran on December 3, 2010 3:20 PM
143 Comments
Fresh off its apparent victory to put the "Christmas" back into Dick's, the not at all crazy people at the American Family Association have re-focused their laser beams on JPMorgan Chase. Not because it's a big bank who was recently sued for its alleged part in the Bernie Madoff ponzi scheme, but because they don't want Christmas trees in the lobby. More »
Chase Makes It Just A Little Harder To Pay Down Your Car Loan Principal
By Laura Northrup on December 2, 2010 10:30 AM
89 Comments
If you want to pay down the principal on your Chase car loan by adding a little extra to your payment when you pay online...well, don't bother. Sean discovered that paying a little extra on your auto loan isn't so simple. Any extra money you might send is considered an early payment for next month...not applied to the principal. Sneaky. More »
(PoYang)
My Ex Ruined My Credit And Jamie Dimion Doesn't Care
By Ben Popken on November 24, 2010 5:00 PM
60 Comments
Lawrence has been in two bad relationships, first with his ex and now with Chase. He and the woman had shared expenses. He was on her credit card. They broke up but he was still on her card, which she continued to run up to $15k. Lawrence escalated his request to get taken off the card all the way up to CEO Jamie Dimion, who promised to sic one of his secretaries on it. And since this is a letter being posted on Consumerist, you can imagine how well that worked out... More »
Thieves Steal My Identity And Money, Trash My Credit, Bank Abandons Me
By Phil Villarreal on November 10, 2010 2:40 PM
49 Comments
"A" says con artists stole her identity and swiped her money, causing checks to bounce and her credit to be damaged. She said Chase has been unwilling to help her and killed her account without refunding the stolen money. More »
Chase Sends Me Updates On Bank Account I Don't Have
By Chris Morran on October 21, 2010 4:45 PM
36 Comments
Consumerist reader Jesse has recently started receiving account balances and deposit info via e-mail for a bank account with Chase. This would be wonderful and helpful — if Jesse had an account with Chase. More »
Banks Hired "Burger King Kids" To Process Mortgages
By Ben Popken on October 14, 2010 12:00 PM
48 Comments
JPMorgan & Chase had a cute name, the "Burger King Kids," for the workers with little no experience or qualifications it hired to process the reams of mortgages it plowed through at the height of the housing bubble. These walk-in hires "barely knew what a mortgage was," writes the NYT. The newbies Citigroup and GMAC/Ally Bank outsourced the work to sometimes tossed paperwork into the garbage can. More »
Robo-Signer Confession: 'I Don't Know The Ins & Outs Of The Loan, I Just Sign Documents'
By Chris Morran on October 13, 2010 12:19 PM
99 Comments
In spite of their nickname, "robo-signers" — those hired to process the mountain of foreclosure documents during the recent recession — are flesh and blood human beings. And like many human beings, they also know very little about mortgages and foreclosures. More »
Bank Sends Scary Person To Break Into Your House
By Phil Villarreal on October 11, 2010 9:15 AM
154 Comments
Nancy was sitting at home when someone busted the lock on her door. She was afraid she was being robbed, but it turned out that Chase had mistaken her home for a foreclosure and sent someone to change its locks. It took a visit from police to figure that out. More »
(ash™)
Man Caught In Deed-In-Lieu Of Foreclosure Hell
By Ben Popken on October 6, 2010 5:00 PM
26 Comments
Since he had to get rid of his house and move to take advantage of some new opportunities, Joe has been working for months to get Chase to accept a deed-in-lieu of foreclosure on his condo in Chicago. A deed-in-lieu is when you hand over your house to the bank rather than go through a normal foreclosure process that is lengthy and costly for both parties. He met the requirements and began his descent into hell, full of lost paperwork, unreturned calls, and missed deadlines, despite contacting the executive offices of Chase, Freddie Mac, and Chase Home lending. Finally he catches a break, only to have his hopes snatched away again at the last moment... More »
Texas AG Calls For Statewide Foreclosure Freeze
By Chris Morran on October 5, 2010 2:22 PM
14 Comments
Hot on the heels of foreclosure and eviction freezes by GMAC/Ally, JPMorgan Chase and Bank of America, the Attorney General for the state of Texas has become the latest AG to request that loan servicing companies put a temporary halt to foreclosures. More »
JPMorgan Chase Suspends 56,000 Foreclosures
By Ben Popken on September 30, 2010 11:00 AM
30 Comments
JPMorgan became the second major lender after GMAC/Ally Bank to halt pending foreclosures, halting proceedings on 56,000 homes. This follows revelations that "robo-signer" "foreclosure mills" were filing paperwork that would be gracious to call "sloppy," at the rate of 10,000 a day. More »
Bank Reverses Erroneous Foreclosure On Family With Very Sick Child
By Ben Popken on September 28, 2010 10:00 AM
38 Comments
After the Washington Post reported on their plight, a family with a gravely ill child that got foreclosed on a day after they were told their loan modification was approved, the bank investigated and found that they had screwed things up. More »
(~wesa~)
Chase Forecloses On Family With Son Crippled By Rare Genetic Disorder
By Ben Popken on September 27, 2010 4:00 PM
84 Comments
A family whose son has debilitating cerebral adrenoleukodystrophy got foreclosed on by Chase, just days after they were told their loan modification was approved. More »
Chase Approves Transaction Anyway After Customer Declines Overdraft Protection
By Chris Walters on September 27, 2010 11:30 AM
71 Comments
Paul opted not to sign up for Chase's overdraft fee trap—oh wait, they call it "protection"—but Chase happily ignored this fact and approved a transaction anyway, which led to a $34 overdraft fee that they refuse to reverse. The loophole they're using to get around Paul's opt-out is that the vendor was someone he'd authorized in the past, and therefore this new transaction isn't protected from the bank's "protection" fee. More »
Vote Here For Worst Ad In America 2010!
September 25, 2010 4:15 PM
200 Comments
Now that the nominees have been announced for Consumerist's First Annual Worst Ad In America Awards, it's time to get your vote on! More »
Chase Tries To Pass Fake Money Back To Customer
By Ben Popken on September 23, 2010 12:00 PM
61 Comments
A guy withdrew some hundreds from his credit union to pay his roommate his portion of the rent. The roommate deposited them at Chase, which later discovered that one of the hundreds was actually a $5 altered to look like a $100. More »
You're Locked Out Of Chase Online Banking And Can't Get To A Branch? Tough.
By Laura Northrup on September 17, 2010 11:30 AM
37 Comments
Nathaniel writes that Chase Bank refuses to believe that he is who he says he is. He's locked out of his online banking account, and none of the telephone reps' "public records" questions prove his identity have anything to do with him. While a trip to a branch would most likely straighten the situation out, he's physically disabled and such a trip would be difficult. More »
NY Lottery Goes After Chase MasterCard Over 'Illegal' Fees
By Chris Morran on September 17, 2010 9:00 AM
26 Comments
A couple weeks back, we brought you the story of a reader who found out that Chase now considers playing the lottery as internet gambling — but only after they nailed him with exorbitant fees and sky-high interest. Now, the New York Lottery has turned the tables on Chase MasterCard, alleging that these extra charges are illegal. More »
Chase Just Goes Ahead And Adds Overdraft Protection To Your Account
By Ben Popken on September 16, 2010 1:00 PM
43 Comments
Lori called up Chase to tell them that she was traveling internationally in the next few weeks. She wanted them to note her account so there wouldn't be any blocks when charges from far-away countries started appearing. Then the fast-talking rep just sort of added overdraft protection to Lori's account, just casually worked it in there, like she was doing her a courtesy. More »
Chase Bank Is Back Online
September 15, 2010 3:47 AM
48 Comments
After more than 24 hours of complete uselessness, Chase's website came back to life late Tuesday night. More »
Chase Bank's Website Crashes, Is Being Bailed Out By Tech Support
September 14, 2010 12:29 PM
48 Comments
UPDATE: Chase.com has finally come back from the dead. More »
Chase Declares New York State Lottery 'Illegal Internet Gambling'
By Laura Northrup on September 2, 2010 12:30 PM
82 Comments
Not everyone is fond of state lotteries, but you know what they're not? Illegal. Still, Tim shared his experience with the New York State Lottery and his credit card company, Chase, where the bank chose to treat his lottery subscription payment as a cash advance, with the $10 fee and astronomical interest rate that goes along with it. More »
Contacting Chase Executive Customer Service Saves Reader $240/Year In Fees
By Laura Northrup on September 2, 2010 8:00 AM
6 Comments
How can executive customer service help you? JP Morgan Chase gobbled up Jon's bank, Washington Mutual, and his high-yield savings account along with it. He writes that when the bank eventually changed his account over to a different type, one that came with a $20/month fee for customers who didn't keep a $15,000 balance. Instead of rolling over and paying $240 in extra fees or taking his money to another bank, Jon tried something different: he reached out to executive customer service. More »
At Chase, Depositing A $4,000 Check In An ATM Is "Unusual Activity"
By Laura Northrup on August 19, 2010 10:30 AM
100 Comments
Carol tells Consumerist that while in a financial pinch, she took out a title loan for $4,000, depositing it in her Chase bank account using an ATM. Instead of helping the situation, the deposit made her financial mess worse. Chase froze her out of her accounts and made her order a new debit card, but no one at her local branch or in the corporate "Risk Control" department has the power to tell her what the problem is. Her account remained locked after the check cleared. Bank staff also took the opportunity to attempt to sell her student loans and overdraft protection. Not a good time, Chase. More »
Chase Foreclosing On 90-Year-Old Even Though Son Is Willing To Pay
By Ben Popken on August 17, 2010 11:00 AM
68 Comments
Chase is proceeding full steam ahead with foreclosing on a 90-year-old woman's condo even though her son has offered to pay it off. Rather than get the full amount of the mortgage paid in full, they prefer to incur the expenses of a foreclosure and sell it at a loss. More »
Chase Scare-Calling Customers To ReUp For Overdraft "Protection"
By Ben Popken on August 10, 2010 11:00 AM
40 Comments
Jen said Chase left a message on her phone asking her to call back. Thinking it was about fraud, she did three times, and when she finally reached the person who called her, she got a creepy and misleading pitch for overdraft protection. They wanted her to come into her local branch and "go over her overdraft protection choices." Who has time for this crap? More »
21 Banks And Credit Unions That Accept Remote Check Deposits
By Carey Alexander on August 8, 2010 12:00 PM
52 Comments
Why trek to local bank to deposit a check when you can slap it on a scanner or use your smartphone's camera to upload it directly to your bank? Even though it still scares most of the bigger banks, remote deposit checking represents the future of consumer banking. Inside, a list of twenty-one credit unions and banks that are ready to save you a trip to the bank and the hassle of deposit slips. More »
(ian)
When It Comes To Overdraft Opt-In, Chase Won't Take No For An Answer
By Phil Villarreal on August 6, 2010 9:45 AM
57 Comments
According to Robert, Chase is taking the Steve Urkel approach to persuasion, asking him again and again if he would like to partake in its delicious overdraft protection, brushing off his continuous "no" answers as Steve always did to Laura in Family Matters. More »
Chase Banker: I Hate That We're Required To Pull People Out Of Line To Offer Upsells
By Carey Alexander on July 31, 2010 3:00 PM
106 Comments
Chase now requires bankers to drag customers waiting for a teller out of line so they can upsell other bank products. One longtime banker wrote in to apologize for the practice, which "blatantly exploits a customer's trust," and to encourage customers to call Chase and tell them that they hate it, too. Read the banker's full heartfelt note, after the jump. More »
Please Make Dead Friend's Creditors Stop Calling My Mom
By Laura Northrup on July 29, 2010 9:00 AM
83 Comments
Kevin's mom is the executor of a family friend's estate. Chase, the company that holds this family friend's mortgage somehow got hold of her phone number, and is now calling her incessantly, looking for.... the dead person? Chase reps claim that they're not allowed to speak with the executor of the estate, yet they keep calling back despite pleas to leave her alone. More »
Chase Concierge Grills Me About Why I Bank With ING
By Phil Villarreal on July 28, 2010 9:45 AM
118 Comments
All Kristen wanted to do was make a deposit into her checking account at a Chase bank in Washington State, but she says a pushy concierge pulled her out of line and gave her the third degree about why she used ING rather than Chase as her primary bank. More »
Seattle Bar Owner Will Buy You A Steak Dinner If You Quit Chase
By Meg Marco on July 15, 2010 6:30 PM
58 Comments
Don't like Chase? You're not alone. If you haven't already dropped the bank but are willing to let them go, you might be on your way to a free steak dinner. More »
Chase Now Has Human ATM Greeter Who Helpfully Sells Overdraft Protection
By Laura Northrup on July 14, 2010 8:00 AM
76 Comments
As the August 15th deadline for bank customers to opt in to overdraft protection on their existing accounts looms, banks are trying some innovative new tactics. Nicole tells Consumerist that she visited an ATM Chase branch on a Saturday morning to withdraw some cash, and encountered an employee stationed near the ATMs, asking customers whether they had "made a decision" about their "debit card overdraft coverage." More »
Chase Made Me A Weird Telemarketed Offer I Easily Refused
By Phil Villarreal on July 13, 2010 2:30 PM
93 Comments
Tim says a Chase marketer called him up and offered him $150 upfront in exchange for a commitment to knock $1,800 off his credit card balance within the next seven months. Intrigued, Tim asked the company to send documentation for the offer, but the guy on the phone refused. He says the number on his caller ID checks out as a Chase number and doesn't know what to make of the strange promotion. More »
Chase Freezes Long-Time Customer's Accounts With $9.9 Million Overdraft Fee
By Carey Alexander on July 10, 2010 3:45 PM
110 Comments
Chase froze Micah's checking accounts with a $9.9 million overdraft fee after he took the ultra-suspicious step of opening a joint checking account with his girlfriend. Rather than merely freeze the joint checking account, Chase decided to freeze all of Micah's assets until they could verify that their customer of thirteen years was really whom he said he was. Not even a letter from the Social Security Administration, handed to the local Chase branch and sent to Chase's fraud unit could stop Micah's debit card from being canceled. Now Micah has no access to his cash, a $9.9 million charge to his name, and still no joint checking account with his girlfriend. More »
Recently Deceased Soap Business Says Chase Killed It With Bank Error
By Meg Marco on July 7, 2010 1:45 PM
44 Comments
Bliss Soaps in Seattle is owned by a guy whose family has been making soaps for three generations. The four-year-old business recently had to shut its doors — allegedly over a bank error that froze its accounts during the holiday season. Now there is a goodbye sign on the door and a possible lawsuit pending against Chase. More »
(Ben Popken)
Banks Luring You Into Signing Back Up For High Overdraft Fees
By Ben Popken on June 18, 2010 4:38 PM
84 Comments
Banks are mad they can't just automatically charge you a $35 overdraft anymore if you happen to try to buy a candy bar without enough cash in your account. Newly enacted legislation says they have to get you to opt-in to such overdraft programs. So, what they're doing is renaming the overdraft programs something else, making them sound awesome, and then blitzing your mailbox and inbox with up-sells. Some banks are even calling people up! More »
Sexy Banker: Chase Told Me To Shut Up About Citibank Lawsuit
By Chris Morran on June 7, 2010 12:53 PM
122 Comments
You remember last week's story of the former Citibank employee who claimed she was fired for being too sexy? Of course you do. Now she's claiming that her current employer, JP Morgan Chase, has asked her to stop her public campaign against a fellow banking giant. More »
Chase Charges $5 To Use Non-Chase ATMs Outside The U.S.?
By Chris Walters on April 21, 2010 1:40 PM
46 Comments
Chase says this about using non-Chase ATMs: "$2 each for any non-Chase ATM withdrawal, balance inquiry or transfer. $3 per ATM withdrawal outside the U.S." You might think that means it costs $2 in the U.S., and $3 outside. You'd be wrong. More »
Chase To 15% Of Cardholders: Drop Dead
By Ben Popken on April 16, 2010 1:54 PM
85 Comments
15% of current Chase credit card users are going to get the axe, Chase CEO Jamie Dimon announced in a shareholder letter this week. "In light of new regulations," that forbid sucking in customers with zero-interest introductory rates and then ratcheting up lunatic penalty rates, "we deem them too risky." Other highlights from the letter (PDF): More »
Walmart Regains Top Spot On Fortune 500 List
By Chris Morran on April 15, 2010 10:30 AM
10 Comments
With over $408 billion in revenue, Walmart has regained the coveted top spot on the annual Fortune 500 list. The mega retailer had slipped to #2 behind Exxon Mobil on last year's list after two consecutive #1 years in 2007 and 2008. More »
When Chase's Mortgage CEO Says "Come To Me" With Problems, He Means "See If You Can Catch Me As I Run Away"
By Meg Marco on April 14, 2010 2:00 PM
40 Comments
Reuters is reporting that JP Morgan Chase's CEO for their home mortgage business hightailed it out of a congressional hearing after telling borrowers they could come to him with their mortgage problems. Too bad there were some in the audience! Whoops! More »
VIDEO: Hey Streets, What's The Worst Company In America?
By Ben Popken on April 12, 2010 3:30 PM
67 Comments
I hit the streets of New York with a video camera, asking taxi drivers, youths, store owners and chicks eating donuts, "What's the worst company in America?" Most people laughed and said, "Worst company?" — and then thought real hard and gave us some answers, answers which may shock you! This video has subtitles so you can watch it at work without anyone knowing. More »
(elle_emm)
Chase Sued For Telling People To Stop Paying Mortgage, Then Foreclosing
By Meg Marco on April 7, 2010 2:09 PM
65 Comments
We hear stories all the time about people who are having trouble paying their mortgage, call the bank for help, and are then told there's nothing the bank can do unless they stop paying their mortgage. Well, one couple is suing Chase after they followed that advice, and then got foreclosed on. More »
Is Chase's Overdraft Fee "Opt-In" Purposefully Confusing?
By Meg Marco on April 6, 2010 5:55 PM
76 Comments
Reader Victor, a former WaMu customer who wasn't exactly pleased to end up with Chase, thinks the bank's Federal Reserve mandated on-line overdraft fee "opt-in" form is purposefully confusing. He's sent a screenshot so you can take a look for yourself. More »
Worst Company In America 2010: Chase VS Capital One
By Meg Marco on March 26, 2010 1:56 PM
56 Comments
Another banking showdown. CapitalOne, notorious for shady fees and now for raising interest rates ahead of the CARD Act, and Chase... well, we suppose this sums up how people feel about the banking giant. More »
Chase Hassles Woman For $45K In Payments For Home She No Longer Owns
By Chris Morran on March 26, 2010 1:00 PM
40 Comments
In Oct. 2008, a mother of four in Illinois needed to unload her house or face foreclosure. So she worked with Chase Home Financial and got them to agree to a short sale. Unfortunately, more than a year later not everyone at Chase knows the house was sold, because they're telling the former homeowner she owes almost $45,000 in late payments. More »
Anonymous Protestor Leaves Pile Of Manure In Chase ATM Vestibule
By Chris Walters on March 23, 2010 11:23 AM
55 Comments
Someone who was fed up at Chase made a special deposit on the floor of one of their ATM vestibules in NYC a couple of days ago. Fortunately for the clean-up crew, it looks like it was manure and not actual human poop. More »
Sued By Chase For $7k, In Debt For $40k+, I Think I'll Declare Bankruptcy
By Ben Popken on March 23, 2010 7:30 AM
65 Comments
Justin's friend who was being sued by Chase Bank for $7,500 has an update for us after he and his friend read our advice and your comments on his situation. Turns out he's not just in debt for $7,500, but for over $40,000: More »
Sued By Chase Bank For $7500. Should I Declare Bankruptcy?
By Ben Popken on March 17, 2010 3:06 PM
152 Comments
UPDATE: Sued By Chase For $7k, In Debt For $40k+, I Think I'll Declare Bankruptcy More »
(jebb)
Reach Chase Executive Offices For Mortgage Modifications
By Ben Popken on March 15, 2010 1:24 PM
2 Comments
Here is a fun-pack of executive escalation contact info you can use if you're trying to get Chase to modify your mortgage. With the bureaucracy and indifference staring you down, you'll need every vector you can get your hands on. More »
Chase Thinks Boston Non-Smoker Bought $100 Worth Of Smokes In Florida
By Laura Northrup on March 11, 2010 12:55 PM
36 Comments
Now that Chase has reversed their initial decision and issued a refund to the retiree they accused of credit card fraud, maybe they can take a look at a rather similar case, but on a smaller scale. Reader P tells Consumerist that Chase ruled that he is responsible for some uncharacteristic purchases he purportedly made thousands of miles away from where he was at the time. More »
Chase Returns Retired Teacher's Stolen $6,200
By Laura Northrup on March 10, 2010 3:30 PM
28 Comments
For some reason, Chase bank decided to take a second look at the $6,200 an unidentified person removed from Bronx retiree Ernest Nitzberg's checking account. It just might have been the outcry after he shared his story with a global audience on the Huffington Post. More »
Chase Tells 44-Year Customer He Fits Fraud Profile, Stole $6200 From Himself
By Laura Northrup on March 7, 2010 4:00 PM
63 Comments
Over at the Huffington Post, retired teacher Ernest Nitzberg blogged about the experience that made him sever his 44-year banking relationship with Chase. He writes that Chase accuses him of using a debit card that he was never issued to buy $6200 worth of merchandise that he was unlikely to want or need. Makes perfect sense to us, too. More »
(JFeister)
Having A Problem With Chase Bank? Here's Where To Turn
By Laura Northrup on March 6, 2010 10:00 AM
3 Comments
We have a lot of executive customer service contact information for Chase credit cards, but not as much for Chase bank. That's all about to change, my friends. Here's someone you can turn to if you have problems with the banking side of Chase. Remember, only pester executive customer service contacts once you've exhausted all other options. More »
Chase: Just Ignore That Strange Patriot Act Letter Someone Sent You
By Laura Northrup on March 5, 2010 12:31 PM
61 Comments
Chris is not impressed with his recent interaction with Chase, his bank. He writes that he received a letter telling him that his credit card had been closed because it lacked Patriot Act verification. This would be less of a concern if he actually had the credit card in question. Chase told him to "go ahead and disregard" the letter. He's now considering switching banks. More »
Arrest Warrant Issued For JPMorgan Chase CEO Jamie Dimon
By Ben Popken on March 4, 2010 10:49 AM
40 Comments
Last week, JP Morgan Chase CEO Jamie Dimon was a wanted man in the city of Atlanta. The city solicitor issued a warrant for his arrest. More »
Bankers Back To Congratulating Themselves, Bonuses Up 17%
By Chris Morran on February 23, 2010 2:44 PM
63 Comments
In these tough times, it's easy to forget about the struggling bankers out there as you dodge their SUVs on your walk to the unemployment office. So it's a good thing they have someone looking out for their financial interests — themselves. More »
Chase Doesn't Want Your Paltry $16 Haiti Relief Donation
By Laura Northrup on February 15, 2010 1:00 PM
21 Comments
Chris writes that while closing a Chase credit card, he had to decide what to do with his leftover rewards credit. He tried to donate his rewards to charity, but learned that $16 isn't enough to be considered a valid donation. Bwuh? More »
Starbucks And Chase End Duetto Rewards Credit Card
By Laura Northrup on February 11, 2010 4:37 PM
26 Comments
The Starbucks Duetto Visa card seems like a relic of another time. A time when everyone thought that both coffee-infused sugar bombs and huge amounts of credit card debt were a good idea. Well, Starbucks is still with us, but the Duetto Visa card's run is over. You can no longer earn Starbucks cards while racking up debt. More »
(Photo: bradleypjohnson)
Survey Indicates We All Distrust Big Banks
By Chris Walters on February 10, 2010 5:26 PM
35 Comments
This may come as a surprise to exactly no one, but it looks like most customers of big national banks are less likely to believe their banks are trustworthy, according to a new Forrester poll. Even less surprising: the same poll is done every year, and it's always the same big banks at the bottom of the list. A Forrester VP explains, "They are public institutions who are in business to make money for their shareholder and inevitably, that shows to customers." More »
(Photo: blmurch)
Chase Sets Early Payment Trap For Mortgage Customers, Too
By Laura Northrup on January 27, 2010 1:55 PM
70 Comments
Chase's statement cycle trap isn't just set for credit card customers. Mortgage and loan customers can be charged a fee for paying too early, too. Serves you right for trying to be proactive and plan ahead! Dana says that Chase punished her for setting up her automatic monthly payment to send on the 30th of the month instead of the 1st, and charged her $52.96 for two months' transgressions. More »
(Photo: nicora)
Big Bankers Will Only Pay Themselves $40 Billion In Bonuses
According to Bloomberg, "even with lower amounts allocated in the fourth quarter, the compensation costs are enough to pay each employee at the three firms $336,843, more than six times the U.S. median household income of $50,303 in 2008." More »
By Marc Perton on January 25, 2010 2:07 PM
80 Comments
Three top Wall Street financial firms, Morgan Stanley, JP Morgan Chase and Goldman Sachs, plan to cut the bonuses offered to their top executives, as part of an effort to show that they're willing to cut back on what the White House recently called "obscene" compensation. For 2009, the three banks will award themselves just $39.9 billion, down from $44.7 billion in 2007. According to Bloomberg, "even with lower amounts allocated in the fourth quarter, the compensation costs are enough to pay each employee at the three firms $336,843, more than six times the U.S. median household income of $50,303 in 2008." More »
(Photo: BitchBuzz)
Make Chase Value You For The Great Customer You Are
By Laura Northrup on January 17, 2010 4:28 PM
31 Comments
Do you need some consumer power inspiration? Who doesn't? Here are two more readers' success stories about making a ginormous bank—Chase—treat them like the wonderful and valuable customers they are. More »
(Photo: Karamellzucker)
Thank You, Consumerist, For Easing Chase's Credit Strangehold On Me
By Laura Northrup on January 1, 2010 4:30 PM
15 Comments
Is reducing your credit card debt one of your goals for 2010? You're in the right place. Josh used information that he found on Consumerist to significantly reduce his credit card interest rates and help him and his wife on their way to freedom from debt. More »
(Photo: TheTruthAbout...)
Reach Chase Executive Customer Service
Lisa Leschon
1-888-622-7547 x. 6711 More »
By Ben Popken on December 16, 2009 7:30 AM
5 Comments
Here's another Chase Executive Customer Service contact to add to our collection:Lisa Leschon
1-888-622-7547 x. 6711 More »
(Photo:epicharmus)
Chase Cannot Find A Human Being To Read A Check
By Meg Marco on December 14, 2009 12:37 PM
68 Comments
Chase has these fancy new ATMs that take checks without envelopes. It scans the check and blah, blah, robots, science, a better tomorrow. The interesting thing about them is that reader Angela says that when the ATM makes an error, Chase mails the check back to you so that you, the customer, can take it to a branch bank and show it to a human being. Apparently, even though Chase already has the check in its possession — it cannot find a human being to read a check. More »
(Photo:Morton Fox)
Daddy, Can I Borrow $7 Billion To Buy Cadbury?
By Phil Villarreal on December 1, 2009 10:30 AM
39 Comments
"Sure you can, junior," B of A and JP Morgan said to Hershey. "Just remember we're not made of money." More »
NY AG: Banks Paid Bonuses That Were Substantially Greater Than The Banks' Net Income
By Meg Marco on July 31, 2009 6:22 PM
80 Comments
—>New York Attorney General Andrew Cuomo's report on the bonus structures of the banking industry is out and — oh my— it's damning. The AG says that 3 banks, Goldman Sachs, Morgan Stanley, and JP. Morgan Chase, paid out bonuses that " were substantially greater than the banks' net income." More »
We're Outsourcing Food Stamp Jobs To India
By Meg Marco on April 29, 2009 4:58 PM
115 Comments
—>Poverty in America is creating jobs for people overseas, says ABC News. The saga began when a Florida resident's hours working as a nanny got cut back when her boss' hours also got cut. She called a toll-free line to inquire about her food stamps and noticed that the call center obviously wasn't in the US. More »
Now That The Largest Bank Failure In U.S. History Is Over, Is Wachovia Next?
By Meg Marco on September 26, 2008 3:39 PM
86 Comments
—>The collapse of Washington Mutual and the FDIC-engineered fire sale to JPMorgan Chase has people worried — about Wachovia. Wachovia's stock is down 45% for the week, and 27% today as bailout talks stalled in Washington and WaMu held a garage sale at the FDIC. More »
JPMorgan Chase: WaMu Customers Should Bank As Usual
By Meg Marco on September 26, 2008 2:58 PM
68 Comments
—>It's official, WaMu customers are now JPMorgan Chase customers. In the interest of keeping you from pulling your money out, Chase has posted a FAQ for concerned WaMu customers that explains how the transition will take place. Most importantly, Chase says that if you bank at Chase and WaMu already — your accounts are still insured separately by the FDIC — for now. More »
Verizon Was The Most Frequent Target For Identity Theft Scams In 2007
By Alex Chasick on July 24, 2008 10:54 PM
14 Comments
—>Identity theft reports to the Federal Trade Commission show that Verizon was the most frequently named company, averaging over 900 events per month in 2007. According to an updated study by Chris Hoofnagle, senior fellow at the Berkeley Center for Law and Technology, the number of complaints involving Verizon nearly tripled from 2006. Rounding out the top five are AFNI (a collection agency), JP Morgan Chase, AT&T, and Capital One. More »
Best Credit Cards For Foreign Travel
By consumerist.com on May 16, 2007 12:40 AM
17 Comments
—>What credit cards charges the least for overseas purchases? More »
Email Cheaper for Customer Service, But You Gotta Use it Right
By consumerist.com on April 5, 2006 2:25 PM
3 Comments
—>Most companies that aren't still waiting to approve funds for mimeograph machines have focused on using e-mail to handle customer service issues. But a new Jupiter research study finds it takes companies longer than answer online than it did two years ago, reports Wired. More »
