Company Profile for Gap
| Founded | August 21, 1969 |
|---|---|
| Industry | Retail |
| Key People | Glenn K. Murphy (Chairman and CEO) |
| Products | Clothing, accessories |
ADDITIONAL INFORMATION:
Two Folsom St.
San Francisco, CA 94105
Toll free: 1-800-427-7895
TDD: 1-888-906-1104
E-mail: custserv@gap.com
www.gap.com
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Gap & Netflix Customers Weren't Happy With Them This Holiday Season
By Mary Beth Quirk on December 28, 2011 3:00 PM
31 Comments
Tis the season to get mad at companies for not living up to our standards! Netflix, Overstock.com and Gap were just a few of the holiday disappointments this year in the realm of online shopping, according to a new survey of consumers. More »
Is Gap's Policy Of Not Price-Matching Its Own Website Ridiculous?
By Mary Beth Quirk on December 22, 2011 11:00 AM
104 Comments
Some retailers have the practical policy that if the price advertised on their website for a product, that price will be matched in a physical store. Not so with Gap, apparently, as Consumerist reader Cara says she tried to get a price adjustment recently and was denied. More »
Banana Republic Says The Sale Items I Ordered Are No Longer Available, But Really They Are
By Mary Beth Quirk on December 6, 2011 3:00 PM
44 Comments
Spotting a 40% off sale is a gleeful event — better than a measly 30% and almost at that sweet half-off price. So when Andrew stumbled upon just such a sale online at Banana Republic's site yesterday, he acted quickly to nab some of his favorite items. Speed didn't matter, in this case. More »
Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails
By Chris Morran on November 30, 2011 4:45 PM
20 Comments
After years of being trained to dread contacting a company via phone, lest we get trapped in the automated phone tree, customers are turning to e-mail for resolving their customer service issues. And while a new study shows that a majority of the top online retailers did a passable job of replying to customer inquiries, a handful of websites apparently decided to give their e-mail customer service teams some extra time off this holiday season. More »
Banana Republic Clerk Misled Me Into Opening Another Credit Card
By Laura Northrup on November 2, 2011 8:00 AM
72 Comments
When Jessica went shopping at Banana Republic last month, she forgot her store credit card. That was OK, the sales clerk assured her: she just needed Jessica's Social Security number and for her to sign off on the transaction in order to access her existing card data in the system. Most people are so used to having our forgotten store loyalty cards looked up using our phone numbers that this seems natural enough. Only it wasn't - by providing her SSN and signature, Jessica was actually applying for a Banana Republic Visa card. More »
One In Three Gap Stores In U.S. Will Be Closed By End Of 2013
By Chris Morran on October 13, 2011 3:45 PM
56 Comments
Earlier today, the folks at once-mammoth clothing retailer Gap Inc. announced plans to shutter even more of its namesake Gap stores in the U.S. over the next 14.5 months, bringing the total number of stores to only 700 by the end of 2013. More »
Vote Here For The Worst Ad In America Awards!
October 7, 2011 7:48 PM
188 Comments
You told us which TV ads annoy you the most, now it's time to select the worst of the worst! More »
Announcing The 2011 Worst Ad In America Nominees!
By Chris Morran on October 5, 2011 12:00 PM
39 Comments
For the second year in a row, we asked you to tell us which TV commercials get on your last nerve, and you didn't hold back. After sifting through hundreds of comments and e-mails, we've finally whittled down all those annoying ads to the elite few worthy of recognition in the Second Annual Consumerist Worst Ad In America Awards. More »
The 8 Largest U.S. Retailers With The Worst Sales
By Chris Morran on August 2, 2011 12:45 PM
138 Comments
If we'd told you 10 years ago that Borders and Circuit City would vanish off the face of the planet and Blockbuster Video would be auctioned off to a satellite TV provider for pocket change, many people would have expressed disbelief. But those once-great stores have had their heyday in history, so now it's time to look into the magic 8 ball to see if doom lies ahead for other major retailers. More »
Negotiate Your Own Sale At The Gap
By Laura Northrup on May 18, 2011 9:00 AM
22 Comments
Have you ever shopped for clothes online and said to yourself, "Man, I wish this could be more like Priceline, where I could name my own price, but the selection is limited and the deals not all that great?" The Gap is here to help you achieve that dream, with their new "Gap My Price" site. It's as if Gap and Priceline got together and spawned a largely useless but mildly entertaining deal site that generates coupons you can't use online. More »
