Company Profile for Fry's
Fry's Electronics, Inc.
| Type | Private |
|---|---|
| Founded | 1985 |
| Industry | Consumer electronics retail |
| Key People | John Fry, CEO William Randy Fry, President David Fry, CFO/CIO Kathy Kolder, Executive Vice President |
Fry's Electronics
600 East Brokaw
San Jose, CA 95112
1-408-350-1484
service@sc.frys.com
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Customer: Fry's Wouldn't Replace My Laptop Until I Dropped Complaint
By Chris Morran on May 10, 2012 2:15 PM
21 Comments
If you file a complaint against a company with your state's attorney general, and then that problem gets resolved, you might understand it if that company asked you to update the AG's office. But a woman in California says Fry's Electronics would not replace her broken laptop until after she dropped her complaint to the AG. More »
Fry's Matches Online Retailer Prices! With A Great Big Catch.
By Laura Northrup on February 9, 2012 9:00 AM
52 Comments
The good news: Fry's Electronics will match just about any valid price that you bring in, even if it's from an online source. Cool! The bad news is that when calculating that price match, they include shipping. Even for Amazon Prime customers like reader Sean, who tried to get Fry's to price-match a Blu-Ray. So, y'know, just go ahead and order that gadget online like you were going to in the first place. More »
Before You Buy A Store's Extended Warranty, Check With The Manufacturer
By Laura Northrup on December 9, 2010 11:30 AM
42 Comments
It's no surprise that an electronics store salesperson might try to talk you into an extended warranty that you don't need. However, reader Chris learned recently to be even more cautious in his dealings with salespeeps: they might be misinformed as to how long the manufacturer's own warranty is. Or—gasp!—even trying to mislead customers. More »
(mrbill)
Fry's Makes Me Log On To Bank Account To Prove I've Got Enough Money To Write Check
By Phil Villarreal on July 30, 2010 3:30 PM
212 Comments
Melissa wanted to pay for a hard drive at Fry's Electronics with a check, but management discouraged her from doing so by making her jump through what she feels was an unreasonable hoop. She was told she'd have to use one of the store's computers to log on to her account in front of a worker and prove she had enough money to make the purchase. More »
Fry's Exchanges Empty Box For Phone Without Batting An Eye
By Ben Popken on July 12, 2010 12:00 PM
37 Comments
Talk about buyer's remorse! Troy bought a new Wifi Skype phone from Fry's. Upon opening the box at home he discovered that the box had all the accessories in it, but no phone. He girded himself for an epic confrontation when marched back to the store. Something involving shooting ball lightning and calling forth minions, but he ended up not needing any battlemage skills whatsoever. More »
PayPal, Debit, Credit... Which One Is The Safest Online?
By Meg Marco on March 22, 2010 3:10 PM
32 Comments
The NYT breaks down the different security risks by payment type. The takeaway? No method is perfect, but credit cards have the strongest legal protections for consumers. More »
Fry's Wouldn't Give Me Advertised Price On Printer, Lied To Me
By Phil Villarreal on March 15, 2010 8:30 AM
39 Comments
Mike blogs that Fry's advertised a good deal for a printer, but when he ordered it and tried to pick it up, the electronics store told him it was out of stock. Mike discovered that Fry's did have the printer, but says customer service lied to him, and even admitted doing so. More »
(Photo:qshio)
Fry's Employee Says Store Offered Black Friday Line-Skipping Deal
By Phil Villarreal on December 3, 2009 11:40 AM
36 Comments
An Oregon employee of Fry's Electronics says his store offered a shady Black Friday deal that let customers skip lines if they bought a certain router. Taking the name George Orwell, he writes: More »
(Photo: jimg944)
Fry's Says It Will Give HDTVs To Stiffed Black Friday Customers
By Chris Walters on December 2, 2009 3:24 PM
32 Comments
Jeff, who tried to buy a Samsung HDTV from Fry's on Black Friday but was turned away after already paying for it, has written back to us with an update: More »
Fry's Sells Magical Disappearing HDTVs To Customers
By Chris Walters on November 27, 2009 6:42 PM
139 Comments
The Fry's store in Renton, Washington, just played a mean trick on at least half a dozen customers. This morning, Jeff successfully navigated through the crowd outside, the crowds inside, and no less than five different lines in order to purchase a 52" TV. Everything went remarkably smoothly. Well, until the very end. More »
