Where do you place the invisible line of responsibility that separates a national fast food company from the actions of its franchisees? That was the question facing a judge in Washington state, who found that Domino's Pizza should not be held liable for the questionable telephone marketing employed by one of its franchisees. More »
Just how much room pigs need to root around and snuffle is a hotly debated topic. And while some fast food chains have moved to phase out confining gestation crates for pigs, Domino's recently decided to continue using the controversial devices — and is receiving some love from the Texas Farm Bureau for doing so. More »
While there are a number of people out there trying to cut down on the amount of wheat gluten they consume, it's people with celiac disease that truly need to avoid the protein. So while Domino's Pizza has been touting its new gluten-free crust option, the pizza people admit it shouldn't be eaten by those with celiac. More »
I can't be the only one around here who read The Mouse and the Motorcycle by Beverly Cleary as a child and was disappointed that toy vehicles that move if you make vrooming sounds don't exist in the real world. Domino's in the Netherlands, on the other hand, has taken this concept and made it a reality. Except backwards. Which is why your pizza can now be delivered on a scooter that makes human-recorded vrooming sounds and advertises Domino's as it rolls down the street. More »
You don't want chicken on that Chicken & Bacon Carbonara pizza from Domino's? Too dang bad — the pizza chain is preemptively shushing all customer requests for removing or adding toppings on its artisan line of pies with a new ad campaign. So no, you will not be getting it your way. More »
Jay is a man who likes his pizza. He's all about ordering from Domino's to sate his appetite for tasty cheese and tomato goodness, although a recent experience using their online order tracker has him a bit hot under the collar. More »
Call in for pizza? How quaint! It's all about the Internet these days, as Domino's Pizza reported they took a record 1.08 million online orders for pizza the week after Thanksgiving. More »
Loyalty to your employer is one thing, but setting a competing business on fire? That's just taking it a bit too far. Two Domino's Pizza managers in Florida have been charged with arson after a Papa John's went up in flames. More »
Personal budgets remain tight, so fewer Americans are dining out at full-service restaurants. But on the speedier side of the food service industry, fast food sales are up, according to new reports. More »
As regulations requiring all restaurants with 20 or more outlets to label their in-restaurant menus with calorie info go nationwide, the CEO of Domino's Pizza says the idea — as constructed by the federal government — just doesn't fit a business like his, given the variable nature of pizza and its many toppings and the fact that store owners are paying for sign updates that most customers will never see. More »
Domino's has brought back it's iconic 80's character "The Noid" for a one-week appearance in an 8-bit promotional shoot-em-up Facebook game. Sadly, you lose points when you shoot the Noid. More »
Domino's is making an effort to win the hearts of American consumers by improving their food and their service. So what happens if you order online, adding a note that you would like a picture of Yoda riding a tauntaun on your pizza box? What you ask for is what you'll get. More »
Does Domino's seem a little desperate lately? A little too eager to prove that they're listening to your negative tweets about the pizza quality, and not putting boogers in the pies? Like that commercial where they talk all those customers who think they're complaining about the ingredients inside a focus group room, but then they're actually in the farmer's field where the tomatoes come from! Because absolutely nothing happens in the process between getting that tomato to the local pizzeria. Nope, they just send it via pneumatic tube. The comedians at UCB have noticed the earnest tone and made a lil parody video to skewer Domino's for daring to try to change. Free salad topoff via helicopter, anyone? More »
The police in Ojai, CA, didn't need David Caruso's CSI skills, sunglasses, or witticisms to find the man who broke into the local Domino's Pizza. More »
Imagine you work at a pizza place and an elderly customer has been ordering from your store every day for three years. What do you do when that customer suddenly stops calling? For one Domino's driver in Memphis, TN, the answer was clear: Go out and check on her. More »
Domino's Pizza recently sent out some information regarding changes to its chicken wing offerings. And while the document has predictable information like the fact the average wing size is "slightly reduced to industry standard," we were more fascinated by this chart that breaks down some demographic information on Domino's various dipping and wing sauces. More »
Fresh off revamping its image with deep discounts and an "okay, we kinda sucked there for a while" ad campaign, Domino's Pizza has gotten back into the gimmick pizza biz with the announcement of its new Wisconsin 6 Cheese pie. More »
A disgruntled ex-Domino's Pizza employee was arrested after starting fires inside two of the chain's stores. The blazes began when he came to the places after hours and lit piles of pizza boxes on fire. More »
You might not think that when you call up your local Domino's to order a pizza with your credit/debit card, that the employee you just gave your sensitive information to is going to brazenly turn around and rack up $296 in phone sex charges only minutes later. Or that they'd be so stupid to use the restaurant's phone to make the call. Alas, that's exactly what a woman in Kentucky claims happened to her. More »
From unveiling a new recipe to promising more honest ads, Domino's has done a great deal to restructure its image in recent months. And then some jackass delivery guy in North Carolina has to go and ruin the fun for everyone by dropping the "N word" on a customer's receipt. More »
Looks like Domino's isn't the only chain that employs morons who make a public record of their jackassery in the kitchen. Two employees at a Pizza Hut in Pflugerville, TX, find themselves out of work because they not only took lewd photos of themselves messing around at work, but also posted them on MySpace. More »
On Sunday, people in sections of Charleston, SC, were up to their knees in flood water. But that didn't deter this driver for Domino's Pizza from making his deliveries. More »
Roxie found this coupon attached to her pizza box. The large-print English offer includes two three-topping pizzas, while the smaller, italicized Spanish translation is for a pair of two-topping pizzas. More »
Do you like photography? Do you like money? Do you like pizza? Well, are you willing to tolerate Domino's instead? The chain is running a photo contest, and has solicited photos of actual, real-life pizzas from customers. Our tipster J.P. wonders, "I wonder if they'll be so bold as to post EVERY entry no matter how it looks?" Guess we'll find out. More »
Somewhere near Cookeville, TN, a very polite man has just saved his house from foreclosure. But what the bank doesn't know is that he got at least some the money for the late mortgage payments from the cash register of a local Domino's Pizza. More »
A Domino's PR rep says drivers aren't allowed to ask you for your Social Security Number to verify credit card purchases. Drivers can ask to see your ID, but you can refuse and the driver can't deny the transaction. More »
Brent says the Domino's dude wouldn't let him pay with a credit card unless he offered up his Social Security Number or driver's license number. Since Brent was smart enough to know you only give such information to Girl Scouts and those guys who go to door-to-door selling magazine subscriptions, he checked it out with his local Domino's, which told him the nosyness is store policy. More »
When I was a young and hungry college student, my roommates and I had the three pizza places in town all on speed dial, and I know we weren't the only ones. But now comes news that a school in the UK has thrown a wrench into its students in-room dining plans by issuing a ban on deliveries of Domino's Pizza. More »
I haven't ordered from Domino's since approximately 1988, so I wouldn't know, but they apparently have a wonderful breadstick dipping sauce. Or, they used to. It's been discontinued. Scott tells Consumerist that he was dismayed to learn this after placing his most recent order, but heartened to learn that his local franchise is urging customers to contact corporate and bring the precious sauce back. More »
Here's a question for ya: If you were going to risk jail time by using stolen credit card information, what would you choose to spend the ill-gotten money on? According to police in Louisiana, the answer for two local men was to spend $10,000 dollars at Domino's Pizza. More »
A couple months back, we wrote about a Domino's Pizza delivery guy whose boss ordered him to pay back the money that was stolen from him during an on-the-job robbery. And while that driver's boss eventually relented, another driver in New Jersey was not so lucky. More »
McDonald's: Taking his cue from both Cheeseburger Josh and that irritating "Gimme That Filet-o-Fish" ad, a dude in South Brunswick, NJ, got so impatient with the service at the drive-thru that he crawled through the window, slapped the employee and then escaped with his precious fish sandwich. More »
When we posted a simple poll about tipping delivery drivers, we had no idea it would garner the kind of mammoth response it did, with folks on both sides of the tipping divide ardently defending their position. In an effort to clear up what he sees as common misconceptions about tipping, Consumerist reader and former delivery guy Justin wrote in to take a sledgehammer to a handful of "myths" about his past profession. More »
Yet another Domino's Pizza delivery dude has been attacked. This time, the unfortunate victim wasn't robbed of his cash, but of the pizza and hot wings he was attempting to deliver. More »
Last spring, two morons videotaped themselves doing unspeakable things to the food they were about to serve at an unidentified Domino's restaurant. The video was posted to YouTube, and the situation didn't end well for anyone.
Based on a few clues, Consumerist commenters tracked the specific location down. The employees behind the video lost their jobs, that location closed a few months later, and no one could eat products from Domino's without imagining that parts of their meal had been crammed up someone's nose. While camerawoman Kristy Hammonds is still waiting for her trial, star Michael Setzer has been sentenced to 24 months of supervised probation. More »
While it's relatively pleasant to be writing a story about Domino's that doesn't involve a robbery, this is still not a good news post. Consumerist reader Tim recently attempted to use a coupon while ordering online from Domino's, though apparently no one told Domino's that their coupons should actually work. More »
While armed robbers might not like the taste of Domino's pizza, the rest of the non-thieving world appears to be taking a liking to Domino's recently revamped recipe and drastically dropped pricing. Want proof? The company's fourth-quarter profits were double what they were a year ago. More »
It wasn't exactly the crime of the century, but several folks' nights were ruined last week when a pair of armed robbers attacked a Domino's delivery driver and made off with $36 worth of chicken wings. More »
Domino's new pizza recipe is such an improvement, even robots are getting excited. Joel says he got a robocall with a "special offer" from Domino's. He writes: More »
The CEO of Domino's Pizza has quit in order to become athletic director of the University of Michigan. He will now have 30 minutes or less to decide whether or not to fire Rich Rodriguez. [Businessweek]
Finally realizing its pizza is mediocre, Domino's has decided to take its recipe to the wood chipper and start over with an attempt at a new, better product. More »
MTV's gross new reality show, Jersey Shore, goes too far into offensive stereotype land as far as Domino's Pizza is concerned. After seeing the first episode last week, the pizza chain asked MTV to stop airing its ads during the show, apparently before anyone starts complaining. But really, there's no way you can eat Domino's and maintain abs so ripped that you call them "The Situation," so maybe it's for the best. More »
Domino's has been missing something for the past decade-plus, and that something is the Noid. But that's about to change, because the red-suited mascot is on the way back, AOL reports. More »
—>Remember that Domino's Pizza, the one in North Carolina where Kristy and Michael recorded themselves doing gross things to the food? The Charlotte Observer has reported that the location has gone out of business, at least for now—"closed signs have been placed in the windows and the phone has been disconnected." More »
—>Do you ever wonder whether post-transaction customer satisfaction or feedback surveys get lost somewhere in the ether, and have no impact on the local branch of the company you're dealing with? Thomas didn't think that his feedback mattered all that much, but his local Domino's surprised him with a nearly instant response to their Web feedback. More »
—>Oh, it's easy to make fun of the bread bowl pasta that Domino's introduced a few months ago. And we certainly did. But no matter how much you like carbs, this product's gap between advertised image and actual appearance is a little....melted. More »
Back in early '08, to promote their new line of pasta primavera items, Domino's rolled out a screechy-voiced CGI rigatoni that raps about the joys of oven-baked pasta, reports SoGood. "Pasta Dude" some rhymes, then he busts out some dance moves that look like he's bending over an imaginary dance partner and slapping them across the rear. This, apparently, was cause for controversy. More »
—>Kristy Hammonds, the woman who filmed her friend Michael doing inappropriate things to the food they were supposed to be preparing, needs a job to feed her two kids. She says she's been trying to get work at other fast food restaurants, though, which might be part of the problem. More »
—>The booger-tainted pizza chain has taken this opportunity to introduce their newest food innovation. Pasta... in a bread bowl! Just in case there aren't enough carbs in pasta... why not eat the bowl it comes in? More »
—>Here's the clip of Consumerist on Nightline last night talking about the nasty Domino's videos. Check out the Ogilvy & Mather offices to see how the elite spin doctors monitor the internet - with hi-tech tag clouds! And a graph that charts the number of twitter, blog, and media mentions! Fancy. They point to the chart and say that because the spike went down the incident is somehow over and the pizza company won after they started responding. What doesn't show up on that chart is two friends driving by a Domino's this weekend and one says to the other, hey dude, how about some booger pizza? More »
—>Meg and I are slated to be on ABC's Nightline tonight, talking about those skanky Domino's videos. I'm getting really good at typing "The quick brown fox jumps over the lazy dog" for the B-roll. More »
—>AdAge has interviewed the Consumerist commenting detectives who tracked down the Domino's pizza YouTube food tainters, and it turns out they've been rewarded with free pizza. More »
—>Nina Rastogi decided to look into food tampering laws in the wake of our Domino's Pizza story last week. It turns out you can spit in food in Ohio without fear of jail time so long as you don't have a communicable disease. Ohio is clearly the place to work if you are an angry restaurant employee, and the place to avoid if you're a diner who easily angers waitstaff. More »
—>The saga of Kristy and Michael, the two (former) Domino's employees whose on-the-job shenanigans made it to YouTube earlier this week, continues. Now there are warrants out for their arrests, and Domino's says it plans to sue them. Seriously, if you work in the food industry and are nursing some grudges, just... try to hold them in until you can find a job better suited to you. More »
—>Within only a couple of hours of our posting some gross-out videos of bad Domino's employees last night, our readers Amy Wilson and whyerhead managed to track down the location, call the store directly to alert the manager, and send the address to Domino's corporate. The only two clues they had were the YouTube handle of the uploader and a quick glimpse of the surrounding area as viewed through the drive-through window in one of the clips. More »
Here are three clips of Kristy and Michael, a couple of not-that-bright idiots getting themselves fired, and quite possible sued, by doing unsanitary things to customers' orders on camera while their manager sits in the back reading the newspaper. "Whiteair2" posted them to YouTube in the last day, and now everyone knows that Michael likes to put cheese and peppers up his nose. Update: Some of our readers managed to track down the Domino's location and alert corporate. More »
—>This morning, Rick Broida posted a great deal from ubiquitous pizza chain Domino's at his Cheapskate blog on CNET. Customers could get a free one-topping pizza (carryout only) by ordering online and using the coupon code "BAILOUT." More »
—>I'll still never order a sandwich from either establishment except under duress, but I approve of how Domino's handled Subway's cease-and-desist letter over their new campaign claiming Domino's oven-baked sandwiches beat Subway's 2-1 in a taste test paid for by Domino's: with flames. More »
—>Pizza Hut is testing a new type of pizza in Florida and Texas. It's called the 'Natural Rustica' and according to Brand Republic, the pizza features "sauces made from organic tomatoes and toppings without artificial preservatives. To enhance its premium credentials, the range is made from a multi-grain crust of traditional pizza dough and wholegrain infused with honey and olive oil." Honey? Anyway, Domino's must like this idea because they've trademarked the "Natural Rustica" name in the UK. More »
—>Most people don't realize that scientists at Domino's are working overtime to discover the absolute limit of what humans will consume. "The Domino's scientists now believe a certain percentage of human beings may have a genetic predisposition to eat unhealthy foods made from other even unhealthier foods." See the Onion video, inside... More »
—> Domino's has a mildly amusing television campaign right now to promote their new slogan "You Got 30 Minutes," but the fine print on Domino's site points out that this should be taken only as a suggestion, not a service guarantee: "Because safety is a priority "You Got 30 Minutes™" is not a guarantee but an estimate. You may get more." A former Domino's delivery guy is not impressed: "Some douchebag ad exec wants to trick customers into believing that the '30 minutes or it's free' guarantee is back, then leave it to the delivery drivers to explain to inevitably angry customers why their pizza isn't free when it gets there in 31 minutes." More »
"We're filling that black box of uncertainty — 'Has my pizza been forgotten?' — with information and entertainment," says Chris McGlothlin, technology chief at Domino's. More »
THE QUOTE:"Because your Domino's Pizza store is independently owned and operated, I have forwarded your comments to the franchise owner or local representative. Please be assured your comments will be taken seriously and considered to help Domino's Pizza improve our operations." More »
Resolving to lose weight in the New Year? Don't skip your Domino's pizza. In the January issue of Glamour magazine, in an article titled "What to eat to stay slim" two slices of Domino's 12" classic hand-tossed Vegi Pizza Feast(R) and a side salad were named as a healthy meal choice. More »
And I'm wondering what percentage of people with checking accounts actually carry or write checks anymore (I myself have gotten to the point where I pay all my bills online and use cash or plastic in stores). More »
—>The New York Times has a left-wing anti-Domino's Pizza analysis up today. Far be it from the Consumerist to tell you what sort of pizza to eat, we have to admit the Domino's "Brooklyn-style" pizza fills us with ire. And we don't even really give a shit about Brooklyn pizza. More »
