Company Profile for Dell
| Founded | Austin, Texas, U.S. (11/4/1984) |
|---|---|
| Industry | Computer hardware, Computer software, IT consulting, IT services |
| Key People | Michael Dell (Chairman & CEO) |
| Products | Desktops, netbooks, notebooks, peripherals, servers, printers, , smartphones, storages, televisions |
| Subsidiaries | Alienware, Dell Services, Force10, SonicWall |
ADDITIONAL INFORMATION:
Customer Service
1 Dell Way
Round Rock, TX 78682
Toll free: 1-800-624-9897
Toll free: 1-866-243-9297 (Tech Support)
TTY: 1-877-335-5889
www.dell.com
While you’re here, check out JustAnswer. JustAnswer (see below) is in the business of connecting people like you with lawyers for one-on-one answers, which is great if you have a question that would benefit from professional input.*
If it helps you, it helps us. If you pose a question, are happy with the answer, and choose to pay JustAnswer for it, The Consumerist will receive a small commission, which helps us to run our site. We do not accept any advertising whatsoever, which means we do not receive money for simply offering this service to you. We happen to like what they do, and hope you do too.
*Just know: The Consumerist and JustAnswer are unrelated companies; as much as we want you to have a good experience, we have no control or responsibility for what happens when you leave our site and use JustAnswer.
Dell Offers 25% Off Deal To Troops, Then Cancels Orders
By Laura Northrup on May 16, 2012 9:33 AM
61 Comments
Matthew, an Air Force veteran, saw a great deal on Dell laptops on the website of the Army & Air Force Exchange Service, a network of stores just for servicemembers. 25% off in a Mother's Day special, an impressive deal. He ordered three, because who doesn't want new, discounted laptops for their whole family? Only Dell canceled Matthew's order and those of some other customers, with no explanation. More »
Dell Will Sell You A 5-Year Warranty, Not Actually Honor It
By Laura Northrup on April 30, 2012 8:00 AM
81 Comments
M. bought a five-year Complete Care Warranty from Dell, and this somehow led him to believe that he would receive five years of warranty coverage. Crazy, right? Consumers can be so foolish. But just because the site will sell you a warranty, and documentation on the Dell site says that you have almost a year left on that warranty, that doesn't mean that you actually have that warranty, because the Complete Care warranty that includes things like accidental damage is only an add-on to the regular warranty that has already run out. More »
Dell Tech Support Manager: 'Sell Your Computer, Buy Something Not Made By Dell'
By Laura Northrup on April 4, 2012 8:00 AM
89 Comments
Andrew had a beautiful and relatively modest dream as a teen. He wanted to own an Alienware gaming computer. When he became an adult, he was able to achieve that dream by purchasing a M14x laptop. There was no happy ending for the man and his computer, though. It has needed to be sent back to Dell five times already. He bought it in August. Of 2011. He hasn't even owned it for a whole year yet. More »
Audit Finds That Foxconn Workers Are Laboring Under Crappy Conditions
By Mary Beth Quirk on March 30, 2012 11:45 AM
30 Comments
While it turned out that monologuist Mike Daisey made up a bunch of stuff about working conditions at Foxconn, that doesn't mean that things there are all sunshine and roses. A recent labor audit found the giant Chinese manufacturer has working conditions that need a whole heck of a lot of improvement. More »
Dell Thinks That Second Hard Drive Bay Is Just A Big Hole
By Laura Northrup on March 22, 2012 8:00 AM
62 Comments
Spencer's Dell laptop has two hard drive bays. That's pretty cool, and he decided to take advantage of this by using it to install a hard drive. But no one at Dell has ever heard of such a crazy thing, and you can't order any of the parts needed to actually hold or connect the drive from Dell's site. Because that would be simple and easy. More »
Dell Sends Technician To Your Office To Break Your Laptop
By Laura Northrup on March 2, 2012 10:30 AM
50 Comments
Experienced customer service wranglers will tell you that if you're going to buy products from Dell, buy them as a small business owner, since they get better customer support. I'd hate to see what kind of support reader Benjamin would be getting for his Vostro notebook computer if he weren't a small business owner, then. More »
Dell Outlet Sent Me A Barf-Covered, Gum-Filled Refurb Laptop
More »
By Laura Northrup on January 6, 2012 11:30 AM
71 Comments
Frank ordered a refurbished laptop from Dell Outlet last week, and got a great deal. He hadn't anticipated that the machine would come with extras: some gum in the CD drive and an unidentified substance that we can only hope is soup, but looks more like vomit.More »
Why Do I Have To Hand Over My Personal Information Just To Get A Price Quote From Dell?
By Mary Beth Quirk on January 4, 2012 3:00 PM
80 Comments
Joe wanted to find a new battery for his daughter's Dell Mini Inspiron 9 laptop computer, as the original couldn't hold a charge, so he checked out the company's website for a replacement. He didn't have any luck, so he began chatting with a customer service rep online, which turned into one of those roundabout ordeals no one likes dealing with. More »
(kusine)
Canceling Orders Over A Pricing Error Is Not The Same As Bait-And-Switch
By Chris Morran on December 22, 2011 2:30 PM
86 Comments
Several times a year, the Consumerist inbox is flooded with e-mails from people who are livid because they purchased something online at a huge discount only to have the retailer cancel the order, claiming it was a pricing error and the item should never have been listed at that price. Some people are quick to call this "bait-and-switch," and state very confidently that the retailer is somehow legally obligated to honor the original price. These people are mistaken. More »
Dell Ditches Its Netbook Computers As Tablets Continue To Captivate Consumers
By Mary Beth Quirk on December 16, 2011 5:00 PM
75 Comments
Hear that? It's the dying gasp of the Netbook computer, as tablets continue to rule as the device of choice for small, portable computing needs. So clutch your Dell Mini close and tell it you love it, as the company says it isn't selling any more of the 10-inch laptops. More »
