Posts about Citigroup

At Sears Card, 24-Hour Customer Service Means 'Whenever We Feel Like It'
By Laura Northrup on May 7, 2012 9:30 AM  
Citibank now administers the Sears Card, but in order to keep their branding consistent, Citi is sure to keep the experience of dealing with Sears Card just as confusing and customer-unfriendly as dealing directly with Sears. That's what Cat discovered while trying to contact their customer service, anyway. While the number on the card promises "24-hour customer service," in the evening, there's actually no way to get through. More »

Citibank Doesn't Want Your Gross Punctuation Marks
By Laura Northrup on April 26, 2012 11:34 AM  
Sandra wanted to contact Citibank about a fee, and figured that contacting them using secure account e-mail from within their site was a good way to do it. When she tried to send the message, the system rejected it, telling her to remove any special characters. "What special characters?" she asked. Turns out the e-mail form didn't like quotation marks. At least it wasn't apostrophes? More »

Citi Shareholders Sue Bank's Directors For Paying Executives Too Much
By Chris Morran on April 20, 2012 1:40 PM  
Earlier this week, the shareholders of Citigroup said "hell no!" to the notion of paying company CEO Vikram Pandit $15 million. Today, they took their anger a step further and filed a lawsuit in federal court, saying Citi execs should not be rewarded for doing a so-so job. More »

Citigroup Shareholders Vote Against CEO's $15 Million Raise
By Mary Beth Quirk on April 18, 2012 11:00 AM  
Score one for the little guys, where the little guys are shareholders of Citigroup and the Goliath in need of a slingshot of reality is its CEO seeking a $15 million raise. Sure, he only made $1 the year before, but this is big news as it's the first times shareholders have rejected the executive pay package at a major bank since the Dodd-Frank act made votes mandatory a year ago. More »

Federal Judge Signs Off On $25 Billion Mortgage Settlement With Top 5 Banks
By Mary Beth Quirk on April 6, 2012 10:00 AM  
It's just like reality TV, but not at all — America, here are your top five big greedy banks, and here is the $25 billion mortgage settlement they're all going home with, now that a federal judge has approved it. That's their load to carry, after allegations of foreclosure abuses and misconduct in servicing home loans. More »

(dooley)

Alleged Thief Picked Billionaire Microsoft Co-Founder To Defraud
By Mary Beth Quirk on March 27, 2012 10:30 AM  
Maybe stealing from someone super rich seemed like a good idea at the time, but using the credit card of the co-founder of Microsoft? Someone's bound to notice that. The FBI says a U.S. soldier changed the address on a bank account belonging to Paul Allen and then had a debit card sent to his home. More »

Worst Company In America Sweet 16: Bank Of America Vs. Citi
March 22, 2012 12:00 PM  
A perennial Golden Poo favorite slips into a red, white and blue unitard and struts into the WCIA Rollerball arena to the strains of Hulk Hogan's "Real American," thinking this is the year they win it all... Well, not if a scrappy underdog from New York City has anything to say about it. More »

Which Worst Company Contenders Force Customers Into Mandatory Arbitration?
By Chris Morran on March 21, 2012 3:30 PM  
As we sifted through the mountain of nominations for this year's Worst Company In America tournament, we noticed a trend of readers who cited companies' mandatory binding arbitration clauses as a reason for nominating. And while it's businesses like AT&T and Sony that have made all the headlines for effectively banning class action lawsuits, there are a lot of other WCIA contenders who are forcing customers into signing away their rights. More »

Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!

March 21, 2012 9:30 AM  
The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. More »

Worst Company In America Round One: Wells Fargo Vs. Citi
March 14, 2012 9:30 AM  
Welcome to Day 2 of corporate carnage in the Worst Company In America Octagonal Steel Cage! Starting things off for today is another pair of bloodthirsty bankers out to prove they are just as astoundingly inept as any other business in the bracket. More »

Here It Is, Your Lineup For Worst Company In America 2012!

March 12, 2012 12:00 PM  
Welcome to Consumerist's 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it's time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. More »

How Much Have The Big Banks Been Penalized Over Mortgage Mess And Where Is All That Cash Going?
By Chris Morran on March 6, 2012 4:15 PM  
The last few years have seen numerous settlements between the nation's biggest mortgage lenders and various federal and state authorities. And while we hear numbers like "a total of $25 billion," exactly which banks are responsible for the biggest chunks of these settlements? More »

CFPB Now Taking Complaints About Checking, Savings Accounts
By Chris Morran on March 5, 2012 12:30 PM  
Seven months after launching its credit card complaint portal, the Consumer Financial Protection Bureau has started taking complaints from checking and savings account customers — and actually expects banks to respond. More »

How The Different Credit Card Issuers & Networks Handle Chargebacks
By Chris Morran on February 21, 2012 11:24 AM  
Whenever someone has a dispute with a merchant over a credit card charge, we always suggest they attempt to issue a chargeback through their credit provider. But not all card issuers and credit card networks handle chargebacks in the exact same way. More »

Helpful Stranger Delivers Your Mail, Curses Out Your Bank
By Laura Northrup on February 16, 2012 10:30 AM  
It's just plain heart-warming when a stranger does something nice for you. When Efrem's box of new checks from Citibank went astray, the person who did receive them brought them by, with a helpful note about Efrem's choice of financial institutions. "Citibank sucks," the Good Samaritan wrote. "I would not trust [these] MFers with my money." More »

Citigroup Settles Mortgage Fraud Charges For $158 Million, Admits Fault
By Phil Villarreal on February 16, 2012 8:15 AM  
The U.S. Department of Justice nailed Citigroup on mortgage fraud charges, getting the bank to agree to pay out a $158 million settlement while admitting it tricked a federal insurance program into backing bad loans. When borrowers defaulted, taxpayers ended up footing the bill. More »

Citibank Closes My Credit Card Due To Security Breach, Doesn't Tell Me Until I Sign In Online
By Mary Beth Quirk on February 13, 2012 3:00 PM  
It's great that Citibank went ahead and closed Sylvia's account after it was breached, thus saving her from thievery and other unpleasant security concerns. One thing that would've been even better, though, would be to let Sylvia know they'd gone ahead and done that. More »

Citibank May Have Double-Charged Customers Using Its Bill-Pay App
By Mary Beth Quirk on February 10, 2012 5:00 PM  
Whoopsadaisy! Citigroup has accidentally been charging many customers more than what they owe for months, with some of them not even realizing it was going on until the bank sent out a notification. Cit's bill-pay app for iPads was the culprit in many cases, charging customers twice what they owed for bills or mortgage payments. More »

$25 Billion Mortgage Settlement Is Just The First Step Toward Cleaning Up Mortgage Mess
By Chris Morran on February 9, 2012 4:31 PM  
There are a lot of good things about today's $25 billion settlement between the five largest mortgage servicers, the Dept. of Justice and the attorneys general of 49 states. But in spite of the huge price tag on the deal — which could grow even larger if other lenders sign on — it's only the beginning of cleaning up the aftermath of housing market collapse. More »

(afagen)

DOJ, 49 States Reach $25 Billion Settlement With Five Largest Lenders Over Robosigning
By Chris Morran on February 9, 2012 10:48 AM  
More than a year after several of the nation's largest mortgage lenders temporarily suspended foreclosures after it was revealed that they had been using untrained, unqualified "robosigners" to process foreclosure documents, the U.S. Justice Dept. and the attorneys general of 49 states have announced a $25 billion settlement that will result in mortgage reductions to some homeowners. More »

(RAWRZ!)

Almost All States Sign On To Massive Mortgage Settlement
By Chris Morran on February 7, 2012 12:15 PM  
Last night was the deadline for the attorneys general of each state to sign onto a massive settlement with the nation's five largest mortgage lenders, and more than 40 of the states opted to join in the pot-sharing. More »

Mainland China Will Finally Be Granted The Honor Of Citigroup's Credit Card Presence
By Mary Beth Quirk on February 6, 2012 11:00 AM  
Take that, other Western banks — Citigroup will be the first one to issue credit cards under its own brand in mainland China after the China Regulatory Commission granted their approval. It's coup for Citi, and now they can brag about it to all their credit card company frenemies. More »

Senator Asks Citi To Stop Reporting Frequent Flier Miles As Taxable Income
By Chris Morran on January 30, 2012 12:30 PM  
As we mentioned last week, a number of Citi customers around the country have been scratching their heads wondering why they received 1099 tax forms from the bank over frequent flier miles, even though IRS policy explicitly states that the agency as no interest in going after freebie miles as taxable income. Now the chair of the Senate Banking Subcommittee on Financial Institutions and Consumer Protection has fired off a missive to Citi asking the CEO to not be such a pain in the rear-end to its customers. More »

Citi Says Those Free Rewards Miles You Received Are Taxable
By Chris Morran on January 24, 2012 3:15 PM  
If you received a bunch of miles from Citi for signing up for one of the bank's credit cards or rewards-earning accounts, be on the lookout for a 1099-Misc tax form coming in the mail, as Citi has decided that these miles have a taxable value. More »

Big Banks Pinky-Swear To Overhaul Lending & Foreclosure Practices
By Chris Morran on January 23, 2012 3:15 PM  
Nearly a half-decade after the U.S. housing market collapsed like something that collapses really badly, the country's five biggest mortgage providers — Bank of America, Chase, Wells Fargo, Citi and Ally — are oh-so-close to reaching a settlement with the states that could include overhauls to how they operate when it comes to the whole lending/servicing/foreclosing process. More »

SEC To Be Slightly Less Wimpy About Letting Violators Get Away Without Admitting Guilt
By Chris Morran on January 6, 2012 4:00 PM  
The Securities and Exchange Commission has been taking a lot of heat recently after a federal judge refused to sign off on its $285 million settlement with Citigroup because, as is usual in these types of deals, the bank would neither admit its guilt nor profess innocence, and no evidence was ever entered into the record. But now the SEC says it won't be letting rulebreakers get off so easily — well, at least not all the time. More »

SEC Would Rather Fight Judge Than Try To Win A Real Victory Over Citigroup
By Chris Morran on December 15, 2011 10:30 AM  
Back in November, a U.S. District Court judge in Manhattan rained all over the Securities and Exchange Commission's Thanksgiving parade when he refused to sign off on the regulator's $285 million settlement with Citigroup because — as is usual in these sorts of deals — the bank neither admitted guilt nor defended itself. But rather than take the judge's decision as an impetus to push harder on Citi, the SEC reportedly just wants the court to stop being such a wet blanket and let it have its settlement already. More »

Renting Doesn't Necessarily Protect You From Inept Mortgage Servicers
By Chris Morran on December 6, 2011 11:30 AM  
Whenever I bring up the ongoing mortgage and foreclosure fiasco (and yes, this topic does come up often in my casual conversation; which is probably why I'm single), at least one of my renter friends cavalierly states that he or she is happy to not have to worry about having a bank wrongly foreclose on them, or mistakenly seize their stuff. But as the following story shows, that just isn't so. More »

Judge Blocks $285 Million Settlement Against Citigroup Because The Bank Won't Admit Wrongdoing
By Chris Morran on November 28, 2011 2:15 PM  
Earlier this fall, the Securities and Exchange Commission announced a whopping $285 million settlement with Citigroup over allegations that the bank misled investors in a 2007 mortgage derivatives deal. But that triumph was short-lived, as a judge has decided to block the settlement because of a standard settlement condition wherein the bank is allowed to close the case without admitting guilt or denying the allegations. More »

Apparently, Any Transaction Can Be 'Foreign'
By Laura Northrup on November 11, 2011 9:31 AM  
The Internet brings a global marketplace to us as we sit on the couch eating Pop-Tarts while wearing pajama pants. But a world of options brings a world of fees, thanks to our banks. Beth would expect her credit card issuer, Citibank, to assess foreign transaction fees if she were using her card abroad. Not if she were buying a domain name through Yahoo. More »

Banks To Offer Foreclosure Reviews To More Than 4 Million People
By Chris Morran on November 1, 2011 11:30 AM  
Millions of Americans have lost their homes in the last few years and — as any reader of Consumerist knows — the banks who foreclosed on those properties have also made more than their fair share of errors. Thus, starting today, 14 of the country's largest mortgage servicers are contacting millions of foreclosed-upon former homeowners to offer them the opportunity to have their cases independently reviewed. More »

Protesters Arrested At Citibank For Making A Scene, Closing Their Accounts
By Ben Popken on October 18, 2011 1:00 PM  
Video shot around the 'net this weekend of a group of Occupy Wall Street protesters at a New York City Citibank who were arrested after they entered the bank with placards, began holding an open forum inside the bank where they talked about how they were saddled with debt, and then tried to close their accounts. At one point a woman wearing a suit is forcibly arrested after telling the police several times, "I'm a customer." More »

Citi Jacks Up Monthly Fees And Minimum Balance Requirements For Checking Accounts
By Chris Morran on October 5, 2011 3:56 AM  
While Bank of America is inflaming consumers' anger by saying it will soon start charging some debit card customers a monthly fee, the people at Citibank have been busy figuring out just how much to inflate the monthly fees and balance minimums for many of their checking account customers. More »

Citibank Jacks Up Monthly Fees On Checking Accounts
By Ben Popken on September 29, 2011 11:00 AM  
Citibank sent customers a letter informing them that starting in December, they're raising monthly fees on checking accounts, in some cases by double. More »

Tweet Gets Citi To Stop Junk Mail Deluge
By Ben Popken on September 27, 2011 10:00 AM  
Dan and his wife were getting hit by two pieces of junk mail from Citi almost every day. One to him, and one to his wife. He couldn't figure out how to tell Citi to stop, until he remembered the online service with the little blue bird that goes "Tweet, tweet." More »

Citi "Simplifies" Banking By Raising Monthly Service Fee
By Chris Morran on September 16, 2011 2:00 PM  
Citi customers with the bank's "Basic Banking" package currently pay an $8/month service fee that can be waived if the customer makes five qualified transactions per month. The good news is that they are reducing that requirement; the not-so-good news is that Citi is raising the monthly fee for people who don't make the necessary number of transactions. More »

(NBCLA)

With Only $37,000 Left On Mortgage, House Gets Foreclosed
By Ben Popken on September 12, 2011 3:00 PM  
They only had $37,000 left to go on their mortgage they'd been paying off for 25 years, but now a California family's house is going into foreclosure. More »

Former Citi VP Admits To Stealing $22 Million From Bank
By Chris Morran on September 6, 2011 4:15 PM  
If you think you need Ben Affleck in a creepy nun mask to heist millions from a bank, there's a former VP of Citigroup who can teach you a thing or two about a bloodless robbery. Of course, this guy also got caught and has pleaded guilty to embezzling more than $22 million from his former employer, so he's probably not one to look to for get-rich-quick advice. More »

Chase, Bank Of America, Citi & Wells Fargo Allowed To Start Foreclosing Again In New Jersey
By Chris Morran on August 16, 2011 3:15 PM  
It's been a quiet 2011 on the foreclosure front in New Jersey, as several banks froze seizure proceedings late last year following the revelation that foreclosure documents were being rubber-stamped by untrained "robo signers." But a judge in the Garden State has given the go-ahead for Bank of America, JPMorgan Chase, Citigroup and Wells Fargo to resume uncontested foreclosures. More »

CitiFinancial Finally Lets Loan Die, Then Sues You
By Laura Northrup on August 11, 2011 2:35 PM  
When we last heard from reader Jeff, he was doing battle with CitiFinancial over a loan that refused to die, stuck with a $1 balance that he had been told not to bother paying because the loan was paid in full. Citi then turned around and reported him to credit bureaus as delinquent for not paying the dollar that he had been instructed not to pay. He disputed the ding on his credit report, and heard back from Citi that the debt has been resolved. Then he learned that Citi has filed a judgment against him in Baltimore. For $1. More »

Even Paying On Due Date Won't Save You From Late Fees
By Ben Popken on August 10, 2011 2:00 PM  
Even though he thought he paid on his credit card's due date, Russel still got dinged with a late fee. Turns out that he needed to make his payment before 5pm Eastern, otherwise it would get counted as being the next day. Rarg! More »

Lawsuit Alleges Citi Illegally Foreclosed On Thousands Of Soldiers' Homes
By Chris Morran on July 12, 2011 11:30 AM  
An Iraq War veteran has filed a potential class-action lawsuit against CitiGroup's CitiMortgage division, alleging that the lender violated the Servicemembers Civil Relief Act by foreclosing on his home and that of "thousands" of other active-duty soldiers. More »

CitiFinancial Won't Let Loan Die, Trashes Your Credit
By Laura Northrup on July 8, 2011 1:15 PM  
Jeffrey thought he was done paying his CitiFinancial Loan, but they kept dragging him back in. A customer service rep assured him that the final balance, $1, didn't have to be paid. So he didn't. This was a bad idea. More »

Banks Use Your Shopping Info So They Can Send You Targeted Coupons That Make More Money For The Banks
By Chris Morran on July 6, 2011 9:45 AM  
The banks of America recently pitched enough of a hissy fit to effectively neuter swipe fee reform — after they raised rates, instituted fees and canceled rewards programs — claiming they'd be swiped into the poor house by the reduced fees. But not to worry, bankers are a clever folk and they always have a way to profit off your transactions. Like, for example, colleting information about your shopping habits. More »

Which Credit Card Companies Do The Best At Keeping Your Data Safe?
By Chris Morran on June 28, 2011 3:15 PM  
According to the Identity Theft Resource Center, there have already been 216 credit card data breaches in 2011, including the Citi hack that resulted in $2.7 million of stolen funds. And while the number of breaches is down from 333 during the same period of time from last year, the security of our credit card information is still a big concern. More »

Around $2.7 Million Stolen From Citi Accounts After Hack
By Chris Morran on June 27, 2011 8:54 AM  
The fallout continues from the May 10 breach of Citi's credit card account files by hackers. The bank now says that a total of around $2.7 million was stolen from a relatively small percentage of the 360,000 breached accounts. More »

Citigroup: 360K Customers' Credit Cards, Not 200K, Were Exposed To Hackers In Breach
By Phil Villarreal on June 16, 2011 8:15 AM  
Citigroup, which suffered a massive data breach that exposed hundreds of thousands of credit cards, upped its initial estimate of the amount of customers' credit cards exposed from 200,000 to 360,000. More »

How Hackers Stole 200,000+ Citi Accounts Just By Changing Numbers In The URL
By Ben Popken on June 14, 2011 3:00 PM  
Details have emerged has to how hackers were able to steal over 200,000 Citi customer accounts, including names, credit card numbers, mailing addresses and email addresses. It turns out quite easily, in fact. All they had to do was log in as a customer and change around a few numbers into the browser's URL bar, NYT reports. Facepalm. More »

9 Of The Most Annoying Bank Fees
By Chris Morran on June 13, 2011 3:30 PM  
The banks of America are breaking new ground every day in the science of nickel-and-diming consumers with fees that start from the second you open an account to the moment you angrily close your account... only to move it to another bank with a different set of fees. But since there are so many ways in which financial institutions can bleed your account dry, the folks at CNN Money have come up with their list of the most annoying fees. More »

Report: Citi Knew About Credit Card Hack For Weeks Before Going Public
By Chris Morran on June 13, 2011 11:48 AM  
Last week, Citigroup announced that around 200,000 credit card accounts had been compromised by hackers, but a new report from the Wall Street Journal says the bank knew something was wrong weeks earlier. More »

Sears Takes Four Appliances Back, Refunds You For One
By Laura Northrup on June 10, 2011 8:30 AM  
By Sears standards, maybe Benjamin was lucky. More than two months ago, he bought two washers and two dryers from his local store to go inside a coset. When they didn't fit in the appointed space, he sent them back under the rational assumption that Sears would credit him back for the purchase. This was an incorrect assumption. More »

Breach: Citi Says Hackers Stole Hundreds Of Thousands Of Credit Cards
By Ben Popken on June 9, 2011 1:00 PM  
Roughly 200,000 Citi customers' credit cards were stolen by hackers in a breach the bank just announced today. The data included names, credit card numbers, mailing addresses and email addresses. More »

I Solved Citibank ATM Pen Shortage With Duct Tape, TD Bank Pens
By Ben Popken on June 3, 2011 11:00 AM  
Reader Greg was sick of there never being any pens at the Citibank ATM at 8th ave and 16th st in NYC. They had those metal pens attached to wire like they always do, but people had stolen the pen innards and they were never replaced. (Probably because the bank got sick of replacing them.) So Greg came up with his own solution. He grabbed some free pens that are always in abundance at TD Bank and duct taped them to the empty Citibank pen barrels. More »

$700 In Citi Rewards Gift Cards Stranded In New Jersey
By Laura Northrup on April 12, 2011 2:00 PM  
Yuriy traded in 70,000 Citi credit card reward points for $700 in gift cards. He intended to use the cards to buy a new laptop for his mother—how sweet! But something has gone horribly wrong, and the package of gift cards is stranded in Secaucus, N.J. It will take seven weeks for Citi to believe that the cards are really missing and issue replacements. More »

Citibank Pledges To Pay Small Checks First, Minimizing Overdraft Fees
By Phil Villarreal on April 5, 2011 9:15 AM  
Overdraft fees may be devious mechanisms that suck funds out of the customers who can least afford them, but their administration doesn't have to be downright evil. More »

Citi Beats Bank Of America At One Thing: Getting Bailout Money
By Chris Morran on March 16, 2011 3:30 PM  
The Congressional Oversight Panel overseeing the TARP program has finally made public the data on exactly how much each of the various bailed-out banks received from the combined coffers of TARP, FDIC and the Federal Reserve. The winner: Citigroup's $476.2 billion. More »

Worst Company In America Round One: Bank Of America Vs. Citi
By consumerist.com on March 15, 2011 12:00 PM  
Consumerist's 6th Annual Worst Company In America tournament tips off today with this battle of beastly bankers! More »

Here's Your Lineup For Worst Company In America 2011!
By consumerist.com on March 14, 2011 12:00 PM  
For the sixth year in a row, we asked Consumerist readers to send us their nominations for our Worst Company In America tournament. And this year's response was the greatest by far. More »

Citibank's Rewards Provider Ships Your Prize 1500 Miles Away, Shrugs
By Laura Northrup on January 27, 2011 8:00 AM  
Rick moved and changed his address with his credit card company, CItibank, but didn't change it with the bank's rewards program vendor. No problem: just put in a different shipping address when he placed the order, right? Not exactly. Now the company's best option is for him to wait for the package to be sent to the address where he no longer lives, complain of non-delivery, and wait for a new package to come. This seems a bit inefficient. More »

Avoiding Student Loan Default At Citibank: A Cautionary Tale
By Laura Northrup on January 20, 2011 9:30 AM  
It's an enormous relief to find someone at a large, powerful company who is kind, helpful, and able to solve your problems. Unfortunately, reader Flora learned that just because a person is kind and helpful, that doesn't mean that you shouldn't document your conversations with them in case things go horribly wrong. More »

(martyz)

Citigroup Still Selling Mortgages That Violate Quality Standards
By Ben Popken on January 18, 2011 12:00 PM  
15% of the mortgages Citigroup sold to government-owned Freddie Mac from the second half of 2009 and the first part of 2010 were riddled with flaws, according to an internal report obtained by Bloomberg. The error rate should be about 5%. The mistakes included missing insurance docs, missing appraisals and income miscalculations. More »

(Kevin)

Know Your Bank's New Checking Fees To Avoid Getting Slammed
By Mary Beth Quirk on January 10, 2011 11:15 AM  
The first reaction to your bank instituting new fees on your "free checking" account in 2011 might be sheer, overwhelming panic, or maybe rage, indignation, or some combination thereof. But don't be afraid, fee-haters, there are ways around extra charges to your account. More »

Citibank Screws Up Money Transfers, Admits Fault, Calls Us 20 Times A Day
By Phil Villarreal on January 6, 2011 1:30 PM  
Henry and his wife went broke, then worked out a payment plan with Citibank to settle their debt. The idea was to be proactive in order to avoid harassment about bills they couldn't afford. More »

Did Citibank Block Your First Purchases Of The New Year?
By Laura Northrup on January 5, 2011 8:00 AM  
1/1/11 is a nice-looking date, as sets of digits go. But M. reports that the new date caused a hiccup on the debit card that she uses for her Citibank checking account. But, wait—a Citibank representative assured her that everyone had problems with their cards right after the new year began. Really? More »

CitiMortgage Launches "Call-A-Thon" To Answer Distressed Homeowner Questions
By Ben Popken on December 14, 2010 1:00 PM  
Tomorrow CitiMortgage is kicking off a special 1-day "call-a-thon" where people in trouble with or confused about their mortgages with Citi can call in and talk to foreclosure prevention staff. In addition, "senior managers and increased numbers of supervisors will be on hand to provide additional support," says Citi. More »

Chase Kills "Free Checking" For Ex-WaMu Customers
By Ben Popken on December 6, 2010 1:00 PM  
Starting Feb. 8 2011, former WaMu account holders gobbled up by Chase will become the latest batch of customers to lose their free checking privileges. They will still get "free checks for life", but their "free" checking is about to become "fee" checking. More »

Credit Card Lets You Choose Paying By Credit Or Rewards Points
By Ben Popken on October 29, 2010 4:00 PM  
Would you like to pay with reward points, or credit? Just press the button on your credit card and a microcomputer rewrites the information on the magnetic strip, letting you switch payment types. A tiny light lets you know which one is active. That's a new kind of credit card, the "2G," Citibank is testing out starting next month. More »

Banks Hired "Burger King Kids" To Process Mortgages
By Ben Popken on October 14, 2010 12:00 PM  
JPMorgan & Chase had a cute name, the "Burger King Kids," for the workers with little no experience or qualifications it hired to process the reams of mortgages it plowed through at the height of the housing bubble. These walk-in hires "barely knew what a mortgage was," writes the NYT. The newbies Citigroup and GMAC/Ally Bank outsourced the work to sometimes tossed paperwork into the garbage can. More »

How The Looming Mortgage Bond Scandal Could Dwarf The Foreclosure Fraud Crisis
By Ben Popken on October 14, 2010 11:00 AM  
If you thought the fake doc foreclosure fraud crisis is bad, wait till you get a load of what could happen once people start looking at the pending mortgage bond meltdown. Reuters blogger Felix Salmon dug into the documents and he says it looks like banks have been lying to investors about the quality all this time. More »

Lawsuit: Citigroup Used Recession To Fire Female Employees
By Chris Morran on October 13, 2010 4:37 PM  
If the plaintiffs in a new discrimination lawsuit against Citigroup are to be believed, the headline-making "Sexy Banker" wasn't the only one who may have been improperly shown the door by the bank for lacking a Y chromosome. More »

Citicard Thinks You Need To Pay Off $3,422 Credit Card Balance Twice
By Laura Northrup on October 7, 2010 8:00 AM  
Jon tells Consumerist had things arranged very nicely with his credit card from Citi. He would use his credit card for purchases, then pay the balance off at the end of every month. He set up his account to auto-debit the credit card balance from his checking account every month. One month, he paid his balance of more than $3,000 early. The autopay from his checking account went through anyway. Jon would like his money back. More »

Man Gets 87,000 Rewards Points Back
By Ben Popken on October 4, 2010 1:00 PM  
Andy and his wife were saving up for a trip for Hawaii. They had 87,000 points, which represented $87,000 they had spent accumulating these points. Out of nowhere, Citibank closed his account and gave him no chance to get his points. More »

Citibank Transfers Student Loan To Another Company, But Sits On $1000 Payment For 30 More Days
By Chris Walters on September 29, 2010 1:30 PM  
The last time I uncovered an obvious error with my Citibank checking account, I realized it was time to move on. Our tipster Roarke may have just reached that same conclusion, only in his case Citibank has already passed along the account for him—just not the thousand dollar electronic payment he made on it a few days prior, which Citibank says it plans to hang on to for another 30 days. More »

CitiFinancial Auto Keeps Deducting Payment On Zero Balance Loan, Triggers Overdraft Fees
By Chris Walters on August 18, 2010 10:32 AM  
Marc's monthly budget just exploded into a mess of overdraft fees thanks to CitiFinancial Auto's negligence, and now he's not sure how to get them to actually do anything to fix it. More »

Does The "S. Larson" Who Always Signs Citibank Customer Letters Really Exist?
By Ben Popken on August 13, 2010 4:00 PM  
For decades, "S. Larson" has been the named that signed the bottom of Citibank's letters to customers. But does this person actually exist or are they a construct? More »

Citibank Yanks Your 87,000 Rewards Points And Closes Account Without Warning
By Ben Popken on August 10, 2010 4:00 PM  
Andy and his wife were just about to use their 87,000 accumulated rewards points to take a vacation when all of a sudden Citibank closed the account and took away all their points. According to customer service, there's nothing that can be done. More »

Be Sure To Update Citi iPhone App To Delete Sensitive Info
By Chris Morran on July 27, 2010 11:15 AM  
It looks like Citi doesn't just do a crappy job of protecting customer info in the mail. The bank admitted yesterday that its Citi Mobile iPhone app was storing sensitive data in a hidden file on users' phones and possibly their computers. More »

Sexy Banker: Chase Told Me To Shut Up About Citibank Lawsuit
By Chris Morran on June 7, 2010 12:53 PM  
You remember last week's story of the former Citibank employee who claimed she was fired for being too sexy? Of course you do. Now she's claiming that her current employer, JP Morgan Chase, has asked her to stop her public campaign against a fellow banking giant. More »

Did Citibank Fire This Woman For Being Too Sexy?
By Chris Morran on June 2, 2010 2:25 PM  
A former banker at a Manhattan branch of Citibank has filed a lawsuit against parent company Citigroup, alleging that she was fired from her job for just being too attractive. More »

Reach Citi's Executive Response Unit
By Ben Popken on May 14, 2010 12:20 PM  
They say you can only bang your head against a wall for so long. If that describes where you're at with a stuck Citi customer service issue, and you've tried and failed with customer service reps and supervisors, consider dialing this secret phone number for their executive response unit. Warning: Break Glass Only In Case Of Emergency. More »

Ben Stiller, Other Celebs, Allegedly Targeted In Credit Card Scam
By Mary Beth Quirk on May 8, 2010 2:12 PM  
It makes sense that David Duchovny, director Paul Haggis, Ben Stiller and a few other of Hollywood’s big names would all lose their credit cards and need replacements mailed to the same address in Chicago. Or at least, it made enough sense for Citibank to send out a few new cards out before they and the police got a wee bit suspicious. More »

What's The Best Card For International Travel?
By Ben Popken on April 27, 2010 3:00 PM  
When hitting the shops overseas, many credit cards will charge you additional international transaction fees. The savvy traveler needs to equip themselves with a credit card that charges low or no fees at all. Here's the current rates for the seven credit cards with the lowest international transaction fees: More »

Citibank Celebrates Record Profits By Treating Customers Like Deadbeats
By Laura Northrup on April 22, 2010 10:00 AM  
Citicorp posted a $4.4 billion profit this past quarter. Pretty fantastic, right? How are they rewarding their loyal customers? By jacking their interest rates and closing their credit card accounts, of course. More »

Citibank Helpfully Sends $0.00 Collection Letter
By Laura Northrup on April 9, 2010 10:00 AM  
Citibank is so funny! They sent G. a prank collection letter for her student loan. Even though she doesn't owe a balance. Hehe! April Fool! More »

Treasury Dept. Selling Its 7.7 Billion Shares Of Citigroup For Big Profit
By Chris Morran on March 29, 2010 12:56 PM  
The Treasury Dept. announced today that it plans to sell off all of the 7.7 billion shares of Citigroup it acquired as part of the bailout of the bank. This could mean a profit of upwards of $8 billion for the federal government in just a few months. More »

Citi Demands You Pay $0 Or They Will Foreclose On Your House
By Chris Morran on March 10, 2010 5:18 PM  
In these tough times, homeowners with difficulties paying their mortgage dread receiving that letter from the bank informing them that their loan is in default. Except for Consumerist reader Ryan, who recently got some certified mail from CitiMortgages telling him his home was at risk of foreclosure, unless he immediately forked over $0.00 More »

Citibank Is Sorry For Printing Your SSN On The Outside Of Envelopes
By Meg Marco on February 26, 2010 5:49 PM  
This January, Citibank sent out 600,000 mailers with their customers' social security numbers printed on the outside of the envelope. Whoopsie! More »

Citibank Freaks Out Customers With Weird 7-Day Rule On Withdrawals, But It's Not As Devious As It Looks
By Chris Walters on February 22, 2010 12:52 PM  
Some Citibank customers recently received notice that the bank reserved the right to require 7 days written notice before authorizing a withdrawal on checking accounts. (It's also on page 23 of Citi's Client Manual [PDF].) As you can imagine, this freaked some people out. A Citibank rep quickly moved to clarify the rule, and he pointed out that it's actually required by federal law for certain types of accounts, and it's not unique to Citibank, and they don't intend to enforce it. More »

Citi Socked Me With Fee, Rate Increase Because I Lost My Card
By Phil Villarreal on February 18, 2010 8:00 AM  
Justin says he couldn't pay his Citibank credit card balance because he lost his card and couldn't log into the system because he hadn't yet received his replacement. As a result, he was stuck with an interest rate hike and a missed payment fee. More »

(Photo: bradleypjohnson)

Survey Indicates We All Distrust Big Banks
By Chris Walters on February 10, 2010 5:26 PM  
This may come as a surprise to exactly no one, but it looks like most customers of big national banks are less likely to believe their banks are trustworthy, according to a new Forrester poll. Even less surprising: the same poll is done every year, and it's always the same big banks at the bottom of the list. A Forrester VP explains, "They are public institutions who are in business to make money for their shareholder and inevitably, that shows to customers." More »

Citibank Postpones New Checking Account Fees For Newer Customers
By Chris Walters on February 2, 2010 10:58 AM  
New York Attorney General Andrew Cuomo got Citibank to agree not to implement its new monthly fees on formerly free checking accounts, at least for some customers. If you signed up for one of Citibank's EZ Checking or Access Checking accounts between January 1, 2009 and November 5, 2009, the new monthly service charge will be waived until this time next year. If you're one of those customers, there's nothing you have to do—you'll get a notice in the mail from Citibank. More »

(Photo:pstardesign)

Citi: We Lost $7.6 B, But On The Bright Side, We Fired 100,000 People
By Meg Marco on January 19, 2010 11:06 AM  
Citi CEO Vikram Pandit is reassuring investors today after his firm lost $7.6 billion in 2009 by telling them to look on the bright side — at least they fired 100,000 people. More »

(Photo: Mike McCaffrey)

Here's A Possible Way To Avoid Citibank's New Account Fees
By Chris Walters on January 12, 2010 5:31 PM  
Next month, Citibank will implement its new $7.50 fee on what were formerly free checking and savings accounts. The only way to avoid the fee is to keep a total of $1500 minimum in your linked accounts. John wrote in to tell us that when he went to his branch and asked about the new fee, they found a way to get around it. It may not work for anyone else, but it's worth sharing. More »

(Photo: Michel Filion)

Citicorp Deferred Interest Trap Springs Shut On Man Who Underpaid By $11
By Chris Walters on December 17, 2009 9:26 PM  
I suspect some readers will say that Assefa Senbet is to blame for screwing up one of his final payments to Citibank on a deferred interest loan agreement. They'll be right—it was his responsibility. But he didn't skip a payment, and he wasn't late. In fact, he frequently overpaid in order to pay it off early. Near the end of the loan, however, he sent in a check for $70 instead of $81. As a consequence, he's now paying off $887 in deferred interest fees at a 30% interest rate. More »

(Photo: theogeo)

Citi Promises No Foreclosures Or Evictions For One Month
By Chris Walters on December 17, 2009 3:28 PM  
About 4,000 borrowers who were either scheduled to have foreclosure sales or who were going to receive foreclosure notices will be left alone until January 17th, according to CNN. More »

(Photo: Maulleigh)

Citi Getting Out From Under TARP
By Marc Perton on December 14, 2009 9:49 AM  
Citigroup plans to repay $20 billion that it borrowed from U.S. taxpayers through the Troubled Asset Relief Program. That's good news for Citi execs, who will be able to pay themselves whatever they want once they're free from TARP restrictions. And it may be good for taxpayers, as long as Citi doesn't take any of those ultra-cheap Federal loans like BofA did. Citi shareholders? Hey, somebody's gotta pay for this. More »

(Photo: David Paul Ohmer)

Citibank Closes Overdraft Protection Due To Lack Of Overdrafts
By Chris Walters on November 30, 2009 2:27 PM  
We all know that banks offer overdraft protection because it makes them money, not because they want to be kind to customers. Still, it seems weird—or maybe just brutally honest—that Citibank would cancel Corrie's overdraft protection service simply because she'd managed to avoid any overdrafts since she opened her accounts. More »

Former Citigroup Head Waxes Nostalgic For Regulation He Helped Kill
By Ben Popken on October 28, 2009 12:51 PM  

—>Retired head of Citigroup John Reed seems to have some misgivings about the repeal of the Glass-Steagall Act of 1932, which his company lobbied to kill in the first place.  More »

Government Orders Pay Cuts For Bailed-Out Firms
By Laura Northrup on October 22, 2009 11:00 PM  

—>The huge salaries and bonuses paid to executives of banks and other firms that received government bailout funds have been the subject of a lot of taxpayer rage. The Obama administration listened, and will order pay cutsMore »

Citibank Markets To Only Rich People, Large Cities
By Laura Northrup on September 26, 2009 8:00 PM  

—>True to its name, we suppose, Citibank will be focusing its marketing efforts on six major U.S. metropolitan areas and wealthy customers, and not the rest of us deadbeats.  More »

Bailout Banks Will Keep Using Your Money For Private Jets
By consumerist.com on September 15, 2009 8:12 PM  

—>Under government pressure — and by "pressure" we mean asking meekly in a very soft voice — companies that have received funding from the taxpayer-funded TARP program have outlined the controls they plan to put in place to limit "luxury expenditures." And — surprise! — the definition of "luxury" is very different for the corporate titans spending your money. While most big banks have put at least some limits on personal use of corporate jets, many seem to echo Bank of America's policies on official use, which state that that execs can use private planes for "safety and efficiency reasons," no advance approval required.  More »

Welcome To The New Gilded Age, Fueled By Your Money
By consumerist.com on September 11, 2009 5:35 PM  

—>Remember all of those banks that were "too big to fail" and had to be bailed out? Newsweek's Niall Ferguson is out with a report today pointing out that a year after the collapse of Lehman Brothers signaled the start of the bailout boom, they're still big, and thanks to the safety net you tossed them, they're "back to making serious money and paying million-dollar bonuses. Meanwhile, every month, hundreds of thousands of ordinary Americans face foreclosure or unemployment because of a crisis caused by ... a few Wall Street giants."  More »

Citibank To Raise Salaries By 50% In Reaction To Bonus Limits
By Meg Marco on June 24, 2009 3:53 PM  

—>The AP is reporting that Citibank will be raising salaries for certain employees by as much as 50% in order to offset the new bonus restrictions. The company faces the restrictions because it took bailout money.  More »

Citibank To Spend $10 Million On New Offices For Executives?
By Meg Marco on March 19, 2009 6:13 PM  

—>Bloomberg is reporting that Citibank is planning to spend at least $3.2 million for basic construction, and as much as three times that much after architects fees and other expenses are paid, to renovate the executive offices at the bank's Park Avenue headquarters.  More »

Citi "Homeowner Helper" Site Merely Potemkin Village?
By Ben Popken on March 10, 2009 4:09 PM  

—>Did Citi set up its "homeowner helper" site to comply with Obama's mortgage assistance programs, but then not actually attach it to any humans that will help homeowners? After inputting his info on the site, Citi told reader CoarseLive to schedule an appointment with a representative. No one ever called him. When he tried calling Citi directly, multiple agents told him they had no idea what he was talking about, and they hung up on him, again and again. His story, inside...  More »

Freak Out Continues: Markets Close At Lowest Level Since 1997
By Meg Marco on February 23, 2009 10:41 PM  

—>Bad day on Wall Street today, folks. The S&P 500 closed at the lowest level since April 1997.  More »

Should Citibank Pay $400 Million To Name A Stadium While Taking Taxpayer Money?
By Meg Marco on February 3, 2009 4:35 PM  

—>The New York Mets are getting a new stadium. It'll be called Citi Field and that honor cost Citibank (and by extension, one could argue, taxpayers) $400 million.  More »

White House To Citi: Don't Even Think About Buying Luxury Jets With Taxpayer Money
By Alex Chasick on January 27, 2009 4:51 PM  

—>Yesterday, we wrote that Citigroup had decided to spend $50 million of its bailout money on a French luxury jet to ferry execs around town. The White House was not pleased about this.  More »

Bailed Out Citigroup Stimulates French Economy By Purchasing $50 Million Corporate Jet
By Alex Chasick on January 26, 2009 7:23 PM  

—>With $45 billion in taxpayer funds burning a hole in its pocket, Citigroup is purchasing a $50 million Dassault Falcon 7X, according to the New York Post. Apparently none of the existing jets that ferried execs to Washington to ask for bailout funds was ironic enough.  More »

US Bails Out Citigroup
By Ben Popken on November 24, 2008 4:44 PM  

—>Federal regulators took extreme steps to prop up Citigroup, backing $306 billion of mainly real estate loans and securities and directly injecting money by buying $20 billion of preferred stock. The $20 billion of stock will pay an 8% dividend. Regulators will also get an additional $7 billion of preferred stock. Citigroup will basically halt dividend payments for 3 years and limit some executive pay. It will also implement the FDIC's loan modification plan, which is close to the one it had already announced for itself.  More »

20% Of Citigroup Cardholders Can Expect Rate Increases For 2009
By Chris Walters on November 17, 2008 11:20 PM  

—>If you have a Citigroup-issued credit card and you haven't had a rate increase over the last two years, expect to be notified of a 2-3% rate increase on your November statement. Congratulations! You're going to help Citigroup offset its losses in the global credit card division, whether you were directly part of those losses or not. As the New York Times points out, by doing this Citigroup is breaking the promise they made to Congress in 2007 that they would not arbitrarily raise rates on accounts—which may be why they're offering a fairly lenient opt-out policy.  More »

What Wachovia Customers Need To Do Post-Citigroup Takeover (Hint: Nothing)
By Ben Popken on September 29, 2008 6:59 PM  

—>What do Wachovia customers need to do now that Citigroup owns your ass? Absolutely nothing. You can do all your online and offline banking just like nothing happened. No temporarily held funds, no chained and locked bank branches. Everything is the same. Even your bank's regulator remains the Office of the Comptroller of Currency. Down the road there will likely be a few alterations, most of them cosmetic. Read our post "Insiders: Probable 1-Year Timeline For Customers In WaMu To Chase Transfer" for some of the changes you can expect.  More »

Citigroup Buys Wachovia
By Chris Walters on September 29, 2008 1:43 PM  
Part of Wachovia will remain independent — including its massive brokerage business which ballooned after it purchased AG Edwards in 2007, as well as its Evergreen investment management division.  More »

Citigroup May Reinstate Universal Default
By Chris Walters on June 25, 2008 12:06 PM  

—>Last year Citigroup pledged to abandon the customer-screwing policy of universal default, where an unrelated late payment or credit score change can trigger an interest rate increase on your Citibank card. They even used a marketing phrase to promote their promise: "a deal is a deal." According to the New York Times, Citigroup is "quietly reconsidering its pledge" and may decide to reinstate universal default as early as this week.  More »

Blame The Subprime Meltdown On The Repeal Of Glass-Steagall
By Ben Popken on April 17, 2008 6:47 PM  

—>A lot of blame has sloshed around for the sub-prime meltdown, from greedy borrowers to greedy mortgage brokers to Alan Greenspan, but if you want the real culprit, it was the repeal of the Glass-Stegall Act. On November 12, 1999, the champagne must have been shooting from the walls at Citigroup, which had worked behind the scenes for over 30 years to get the act overturned. After recovering from their hangover, they and their banking buddies went on a sub-prime lending orgy. But what was Glass-Steagall and how did it use to protect us?  More »

Citigroup Developing Citi-Branded Phone That Can Make Contactless Payments
By Chris Walters on March 28, 2008 10:53 PM  

—> Do you wish you had a way to spend your money more easily, without all that opening-the-wallet or punching-the-pin-number manual labor? The trade publication Cards & Payments (registration required) says that it's received a copy of a report filed with the FCC that indicates Citigroup is developing a Near Field Communication, or NFC, mobile phone that would allow its customers to make contactless payments at participating retailers.  More »

Citigroup writes down $18.1 billion due to investments related to subprime debt. Observers and analysts unanimously agree that that is a lot of billions. [ReutersMore »

Subprime Meltdown Continues: Citigroup To Take $15 Billion Hit?
By Meg Marco on November 19, 2007 5:10 PM  

—>Goldman Sachs has downgraded Citigroup, the nation's largest bank, estimating that it will have to take a $15 billion hit due to its exposure to the subprime meltdown. Two weeks ago, Citigroup estimated that its mortgage related write-downs would total from $8-$11 billion as its CEO, Charles Prince "resigned."  More »

Call it the "golden boot:" Citigroup's deposed CEO to get $12.5 million cash bonus. [NYTMore »

Citigroup said to announce announce another 8-11 billion in losses due to bad investments based on subprime mortgages tomorrow. Ouch. [CNNMoneyMore »

Citibank CEO Resigns, Additional $11 Billion In Subprime Damage Predicted
By Meg Marco on November 5, 2007 4:01 AM  

—>Citibank's chairman and CEO Charles Prince announced his resignation Sunday, citing the subprime meltdown as the reason for his departure.   More »

Senate Hearing Attacks Credit Cards' Ridiculous Fees
By consumerist.com on March 8, 2007 4:32 AM  

—>A Senate hearing today called up executives in the credit card industry to defend their anti-consumer practices, their explanations provoking laughter from the crowd.  More »

Citigroup Stops Using Universal Default
By consumerist.com on March 6, 2007 4:08 AM  

—>Citigroup announced it will stop using the "Universal Default" clause for credit card borrowers, which should come as a surprising piece of good news for consumers.  More »

Thunder Before The Storm? Another Citibank Account 'Compromised'
By consumerist.com on June 2, 2006 1:42 AM  

—>Buckle yourselves in, boys and girls. Is this email we just received from Kate H. the first rumbling of another massive slate of Citibank security breaches?   More »

Citigroup Gets Around to Addressing PIN Compromises
By consumerist.com on April 4, 2006 1:53 PM  

—>Hey, remember all those debit cards and PINs that got stolen and stuff? Where hackers got into Office Max, made off with debit card accounts and encrypted PIN codes, decrypted the PINs, made counterfeit ATM cards, and withdraw lots of money and large amounts of people were forced to get their ATM card changed without anyone telling them the real reason why? Well, apparently Citigroup remembers too. Eventually.   More »

Banks Boo Hoo Over SEC Minimum Credit Charge Scheme
By consumerist.com on March 13, 2006 9:53 AM  

—>The SEC is instituting a new set of guidelines to help get consumers out of debt... and banks and credit card companies aren't happy about them.  More »

Citibank's Statement on the ATM Crisis
By consumerist.com on March 6, 2006 9:56 PM  

—>Citigroup spokesperson Elizabeth Fogarty released the following statement to us regarding the ATM crisis:  More »

Massive Citibank Alert: UPDATE
By consumerist.com on March 6, 2006 5:30 PM  
EXCLUSIVE: More dirt on the Citibank ATM failures. What happened after we posed as a concerned customer, as well as secret codes for hassling the Citibank public affairs department after the jump...  More »

Massive Citibank Fraud Alert: UPDATE
By consumerist.com on March 6, 2006 3:17 PM  

—>Citibank may bee trying to keep this huge scandal so under wraps that they haven't even disclosed it internally, leaving Citibank workers just as clueless as to why many customers can't access their accounts in Canada, the UK and Russia. Is there a systemic security breach?  More »

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