Posts about Buy.com

Which Online Retailers Have The Fastest & Slowest Delivery Times?
By Chris Morran on December 16, 2011 1:15 PM  
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn't mean good shipping. That's why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. More »

Who Made Consumer Reports' First-Ever Naughty & Nice List?
November 22, 2010 9:45 AM  
While Santa and his pointy-eared, non-union laborers toil away at the North Pole, the editors of our more famous sibling publication Consumer Reports have compared their notes on a wide variety of companies' policies on everything from guarantees to fees to refunds and distilled it down to the best and worst of the lot in their first-ever Naughty & Nice Holiday Shopping List. More »

Senate Concerned About Buy.com's Aggressive Webloyalty Checkout Hardsell
By Ben Popken on December 17, 2009 11:54 AM  
Before you can finish your purchase at Buy.com, you have to go through an entire page trying to upsell you to the much-maligned Webloyalty program and click the tiny "no thanks" button at the bottom. You can find it located under the large YES! button. More »

(Photo: smcgee)

Amazon, Macy's, Buy.com Named Best Big E-tailers
By Phil Villarreal on December 15, 2009 10:15 AM  
ResellerRatings.com analyzed 350,000 online reviews of more than 10,000 online sellers and found that among big e-tailers, Amazon was the best place to buy cameras, Macy's was the sweet spot to order fashion accessories and Buy.com was the top computer destination. More »

Buy.com And Webloyalty Reservation Rewards - Say It Isn't So!
By Laura Northrup on July 24, 2009 7:03 PM  

—>CNET has a great article today about sneak attack merchants Webloyalty/Webvertrue/Reservation Rewards. It focuses on the relationship between Buy.com and the company that is suspect enough that the federal government is now interestedMore »

"Buy.com" Is Apparently A Curse Word On Best Buy's Forums
By Meg Marco on April 14, 2009 4:08 PM  

—>Reader Andrew was trying to post a question on Best Buy's forums, but he made the horrible, offensive mistake of putting a space between "Best" and "Buy.com."  More »

Is Buy.com Friendlier To The Environment Than Brick And Mortar Stores?
By Chris Walters on April 7, 2009 12:29 AM  

—>A study by the Green Design Institute at Carnegie Mellon University in Pittsburgh states that when comparing getting a flash drive from Buy.com versus a physical retailer, Buy.com ends up being about 30% less damaging to the environment. To reach their conclusion, the researchers compared transportation, packaging, warehousing, and energy usage both by the consumer and the retailer.  More »

Belkin Caught Paying For Positive Reviews
By Carey Alexander on January 19, 2009 12:50 AM  

—>Belkin Business Development Representative Michael Bayard has been caught offering to pay anyone willing to leave perfect reviews of Belkin products on Amazon, Buy.com, and Newegg. Even worse, the highly unethical strategy seems to have worked—almost fifteen pages worth of Belkin products on Amazon have perfect five-star ratings.  More »

Buy.com Ships Four Hard Drives In Four Over-Sized Boxes
By Ben Popken on January 12, 2009 5:48 PM  

—>Steven at The Jewish Channel ordered four hard drives from Buy.com, and got them, along with a packaging surprise. The packaging was very excessive. Each hard drive came in its a separate packing box 4591.75 cubic inches larger than the hard drive box it was meant to contain. In addition, that extra dead space was taken up by what amounted to a waterfall of brown packing paper. The containers, measuring 24" x 18" x 11.5" could each have held six of the 10.75" x 7" x 5" boxes. More pix inside. Steven writes:  More »

What Could Be In This Box?
By Alex Jarvis on December 30, 2008 10:00 PM  

—>A Camera, maybe. Some DVD's? A Six-pack.Sadly, it is none of the above.  More »

Contact Buy.com Executive Customer Service
By Ben Popken on November 6, 2008 4:16 PM  

—>If you're having a problem with Buy.com and regular customer service can't or won't help you, here's a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:  More »

Don't Assume That Rebate Will Be Redeemable For Cash
By Carey Alexander on October 4, 2008 4:00 PM  

—>Companies love rebates because they are difficult to redeem and easy to forget. But you clever shoppers are getting too good at their game, so instead of paying out your rebate in cash, you'll get something different altogether. Take, for example, Buy.com's supposed "$26 mail in rebate..."  More »

Ever Used A Gift Card At Buy.com? Surprise, You May Owe Them Money
By Chris Walters on September 15, 2008 10:52 AM  

—>Seth was recently contacted by Buy.com and told that due to an error, an order he placed over a year ago had a balance due. They'll be debiting his credit card "on or about 09/22/08." Seth emailed them back to ask why they were just now settling the billing issue—surely it hadn't taken them this long to notice it. Apparently, it had, and it's not just Seth's account that's messed up.  More »

Morning Deals
By Ben Popken on September 10, 2008 12:49 PM  

  • 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
  • Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
  • Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup
Highlights From Buxr
  • Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
  • NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
  • Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate
Highlights From Dealhack
  • Best Buy: Toshiba Satellite Dual Core Notebook PC $500
  • Geeks.com: Canon Pixma iP6210D Color Inkjet Photo Printer $35 with Coupon
  • Musicnotes.com: 20% or 30% off Guitar Guru Interactive Lessons with Coupons
  More »

Morning Deals
By Ben Popken on September 9, 2008 12:59 PM  

  • WarCry: Free Warhammer Online Beta 10 days
  • Amazon: Kitchen deals for under $7, all eligible for 4 for 3 promotion
  • Buy.com: Logitech G51 Gaming Speakers for $71.99 Shipped After Rebate
Highlights From Buxr
  • Deal Extreme: Rechargeable Digital Pin-hole Spy Camera + USB Drive Disgused as Working Pen for $35.53 w/ Free shipping
  • HP Home : New stackable Laptop coupon, up to $350 off $999 w/ coupon code NB3325
  • OfficeMax: Oscillating 16" Pedestal Fan for $7.99 + $7.95 Shipping
Highlights From Dealhack
  • OfficeMax: Olympus FE-320 8MP Digital Camera $120 Shipped
  • Shoebuy: Pay via PayPal & Save $20 off Shoe Orders of $50+ and get Free Shipping
  • Bike Nashbar: Save 10%, 15%, or 20% off Entire Order with Coupon Discounts
  More »

Morning Deals
By Ben Popken on September 4, 2008 11:37 AM  
  • HobbyLobby.com: 40% Off Hobby Lobby Printable Coupon (expires Sept 6)
  •   More »

    Morning Deals
    By Ben Popken on August 29, 2008 1:00 PM  

    • Lenovo: Employee Pricing on ThinkPad and IdeaPad Notebooks, up to 42% off (login with passcode 536686)
    • Woot: Sandisk Clip 2GB MP3 Player for $19.99
    • Newegg: ESET NOD32 Antivirus Home Edition v3 for $14.99 (Best antivirus around, won't slow down your computer)
    Highlights From Dealhack
    • Buy.com: Kingston 4GB USB 2.0 Portable Flash Drive $14 Shipped
    • Hanes.com: Save 15% off Complete Order on All Clothing
    • Vann's: Sony FX820 Portable 8-inch DVD Player $150 Shipped
    Highlights From Bargainist  More »

    Morning Deals
    By Ben Popken on August 26, 2008 9:25 AM  

    • Threadless: All shirts $12
    • Amazon: Tonka Sand Force Dump Truck & Loader $4-$5 each, squirting trucks $6 & up
    • Steep And Cheap: Black Diamond Momentum AL Climbing Harness for $22 Sold out, but they have other deals on outdoor gear.
    Highlights From Dealhack
    • Tiger Direct: Refurb NEC VT590 XGA LCD Projector $400
    • Brooks Brothers: Summer Clearance: Save up to 60% off Men's & Women's Fashion
    • Buy.com: Fantom GreenDrive 1TB Low Power USB Drive $150 & Free Shipping
      More »

    Morning Deals
    By Ben Popken on August 25, 2008 11:59 AM  
  • Target: 12 pack Coke products for 25 cents YMMV
  • Office Depot: Acer Extensa AMD Dual Core 1.9GHz 14" Widescreen Laptop for $430 after rebate + free shipping
  • Highlights From Dealhack
    • REI: Labor Day Clearance: Save up to 30% off Clothing & Gear
    • Meritline: PQI 8GB SDHC Card now $25 Shipped & Other Discount
    • Buy.com: Dynex DX-LCD32 32-inch LCD HDTV $480 Shipped
    Highlights From Bargainist
    Morning Deals
    By Ben Popken on August 8, 2008 1:01 PM  

    • Woot: Reebok Precision Trainer XT Heart Rate Monitor with Chest Strap for $19.99
    • Circuit City: California Only - all items tax-free Aug 9-10
    • Commerce Bank: Kids can earn $10 by reading ten books
    Highlights From Dealhack
    • Buy.com: Seagate 500GB USB 2.0 Drive $89 Shipped
    • B&H Photo: Sharp 1024x768 DLP Multimedia Projector $519 Shipped
    • Shop Adidas: Back to School Sale: Save 20% off Apparel & Shoes
    Highlights From Bargainist  More »

    Buy.com Doesn't Honor Rebates Like Newegg
    By Chris Walters on February 8, 2008 5:22 AM  

    —> Yesterday's post about Newegg honoring a failed rebate request prompted this email from another reader, who had a similar situation with Buy.com but with a very different outcome. If you've ever dealt with Buy.com—known for having some of the worst customer service in the industry—this won't surprise you.  More »

    A reader describes his frustrating experience with figuring out whether or not he's actually going to get what he ordered from Buy.com on time. [Don't Buy From Buy.ComMore »

    Buy.com Offers $15 Off Anything Coupon, Changes Mind, Charges Recipients Extra $15
    By consumerist.com on August 17, 2007 5:28 PM  

    —>The online electronics site Buy.com mistakenly offered a $15 off *any* item coupon, a deal that was picked up by online deal forums like Slickdeals and customers rushed to place thousands of orders. Buy.com tried to stop the orders but couldn't stop them all. Those who did receive their products also received a surprise on their next credit card bill: an additional $15 charge.  More »

    Buy.com Sells Refurbished Bluetooth Headsets Listed As New
    By Carey Alexander on August 12, 2007 8:49 PM  
    Buy.com sold Chris two Jabra BT350 bluetooth headsets advertised as OEM, but one arrived with a broken charger and headset. When Chris contacted Jabra, as per Buy.com's instructions, he was told that because the headset was refurbished, its warranty was void. More »

    Contact Buy.Com CEO Neel Grover
    By consumerist.com on June 4, 2007 7:27 PM  
    Aliso Viejo, CA92656  More »

    Buy.com Can't Give You The Rest Of The CDRs You Ordered, Because That Would Mean Actually Reading Your Emails
    By consumerist.com on May 29, 2007 10:32 PM  

    —>Bill ordered 300 CDRs from Buy.com. He received 200 (half are pictured). Somehow, over 3 months and a dozen emails later, they can't fix the issue.  More »

    Yet Another Reason Not To Count On Rebates
    By Carey Alexander on March 18, 2007 8:10 PM  

    —>Brook has waited since November for a $100 rebate from Buy.com. Each time she asks for the status of the rebate, she is told by rebate-processor Parago that the rebate is in the "final stages of processing" and will be ready, let's say, next month.

    I know the warnings about rebates, but I couldn't pass this one up. Remember back in November when the Hanns-g 19" monitors had that $100 rebate? I ended up getting it from buy.com, a reputable merchant whom I thought would deal with a reputable agency to pay their rebates. WRONG.
    As a rule of thumb, purchase items expecting not to get the rebate. If the rebate comes through, great - treat it as a bonus. Always remember, rebate companies work very hard to deny your rebate. Parago has even admitted that most rebates are a scam.  More »

    Buy.com's Packaging Sucks!
    By Meg Marco on November 1, 2006 9:25 PM  

    —>Jerry writes in with a photo of the totally fucked up book he received from Buy.com. He realizes that it's the USPS's fault for messing up the book... but is wondering if Buy.com's packaging needs to be quite as flimsy as it is.  More »

    Consumers Speak: Half.com Reseller Issues
    By consumerist.com on January 10, 2006 5:53 PM  

    Reader Paul writes with this story of buying from a third-party through Half.com:

    I've had no bad experiences buying from Half.com in the past, so when I spotted a great deal on two rare CDs I've been coveting, right in time for a nice birthday present to myself, I pounced. I noticed that the seller, tenone, was here in my home town, so first I emailed him/her to ask if I could pick up the CDs in person to save on shipping. When there was no response after a day or so, I just coughed up the postage and placed the order online anyway. He/she was a Power Seller or whatever. That was mid-October.  More »

    Morning Deals Round Up: Kind of Skimpy Edition
    By consumerist.com on January 9, 2006 12:55 PM  

    • Buy.com has a clearance sale running through the 14th. We didn't find any particularly fantastic deals, however, so shop carefully.  More »

    Morning Deals Round-Up: Christmas Clearances
    By consumerist.com on December 26, 2005 4:34 PM  

    The Consumerist is technically off today, but we're doing a bit of Boxing Day online browsing ourselves and thought we'd let you know what's shaking, deal-wise.  More »

    Consumeristas Speak: Lenovo's Free Thinkpad Battery Bait and Switch
    By consumerist.com on December 7, 2005 5:19 PM  
    If they were out of stock they could have sent it when they got some more. It's not like this is a product that is rare. But no, the bait & switch was 'cheapo printer or go to hell.'  More »

    Morning Deals Round Up
    By consumerist.com on November 28, 2005 12:32 PM  

    • Sometimes the simple deals are the sweetest: Use the code "EM21HL30" for 30% off for purchases at FootLocker.com, including gift cards. [via SlickdealsMore »

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