Company Profile for AT&T
| Founded | 10/5/1983 |
|---|---|
| Industry | Telecommunications |
| Key People | Randall Stephenson (Chairman, President & CEO) |
| Subsidiaries | AT&T Corp. AT&T Mobility BellSouth Southwestern Bell AT&T Teleholdings |
ADDITIONAL INFORMATION:
Customer Relations
175 E. Houston St.
San Antonio, TX 78205
210-821-4105
Toll free: 1-800-225-5288 (Customer Service)
Toll free: 1-800-331-0500 (Wireless Customer Service)
Toll free: 1-800-288-2020 (Residential)
Fax: 210-351-2071
www.att.com
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Tales From The AT&T Landline Twilight Zone
By Laura Northrup on May 15, 2012 9:00 AM
16 Comments
Imagine an alternate dimension. One where you have phone service, but it isn't working. You call AT&T your service provider, and their automated response system tells you that you aren't an AT&T customer, and to call your actual provider. When you call up AT&T to wait for an actual human to sort this out, they call you back... to immediately put you on hold. More »
AT&T CEO Regrets He Ever Offered Unlimited Data To You Ungrateful Punks In The First Place
By Chris Morran on May 7, 2012 11:15 AM
86 Comments
A lot of things keep AT&T CEO Randall Stephenson up at night. If he has enough hair gel to get through the week... Putting down the pesky rebels led by that Luke kid from Tatooine. But mostly it's about how third-party messaging systems are taking money out of his company's coffers and how he never foresaw that people might actually want to use smartphones for things other than checking e-mail. More »
Turns Out That Forcing Customers Into Arbitration Is Not Good For Consumers
By Chris Morran on April 25, 2012 2:15 PM
19 Comments
A year ago this week, the U.S. Supreme Court issued a landmark ruling in the AT&T Mobility v. Concepcion case. It decided that a company could force customers into arbitration — and effectively pre-empt any class-action lawsuits — by including a tiny clause in their contracts. At the time, AT&T had the gall to claim that this was all for the benefit of you, the consumer, but a new study proves what you probably already guessed: AT&T was full of it. More »
More People Would Still Rather Sign A Binding Contract With Verizon Than AT&T
By Mary Beth Quirk on April 24, 2012 10:00 AM
34 Comments
Even though it got the drop on Verizon Wireless by being the first company to offer the iPhone, AT&T still signs up fewer customers with contracts. Maybe because by now, smartphone purchases have slowed down after last year's rush for the newest iPhone. We hear enough bad stuff about both companies to be unsurprised that one is preferred over the other. More »
(CLimage)
How Did Telemarketers End Up With Number That Was Changed To Avoid Telemarketers?
By Chris Morran on April 10, 2012 1:15 PM
75 Comments
A man in California was so fed up with unwanted telemarketing calls (which may be a redundancy) that he finally gave in and changed his number to one that was completely unlisted. Little did he know his actions would only lead to end up on a list of newly changed numbers that was sold to telemarketers. More »
You Can Now Unlock Your Out-Of-Contract AT&T iPhone Without Going To AT&T Store
By Chris Morran on April 9, 2012 1:15 PM
12 Comments
Over the weekend, AT&T began allowing iPhone customers who were no longer locked into a contract to unlock the device so it could be used on any other compatible wireless network here or abroad. The best part? You don't need to go to the AT&T store to get it done. More »
Here's How Much Law Enforcement Has To Pay To Snoop On Your Calls
By Phil Villarreal on April 9, 2012 9:00 AM
50 Comments
Back in December, a U.S. Appeals court gave the thumbs-up to telecommunications companies working with the National Security Agency to monitor phones and email. Phone companies are also apparently totally cool with selling access to your phone activities to other law enforcement agencies willing to fork over pre-set prices. More »
AT&T Caps Off Crappy Year With Third-Place Worst Company In America Finish
By Chris Morran on April 3, 2012 12:30 PM
49 Comments
This sort of epitomizes the last 12 months for AT&T. First it attempted to leap-frog to the head of the wireless pack by swallowing T-Mobile whole, only to fail miserably after many months and at a cost of several billion dollars. Then it came tantalizingly close to vying for the coveted Worst Company In America Golden Poo trophy, only to be given the smack-down by a video game company. At least it won't be leaving the tournament empty-handed. More »
Worst Company In America Consolation Round: AT&T Vs. Walmart
April 2, 2012 12:00 PM
9 Comments
As we announced on Friday, for the first time in Worst Company history, readers will have the chance to vote on a third-place finisher from between the two companies eliminated in the Semifinal round. This means that either Walmart or AT&T will end up being honored with the coveted Bronze Poo trophy. More »
(like this... but bronze)
Third-Place Worst Company In America Winner To Be Honored With New Bronze Poo!
March 30, 2012 5:00 PM
31 Comments
Last year, when Bank of America lost by the narrowest of margins to BP in the Final Death Match of the 2011 Worst Company In America tournament, we listened to readers who called for the creation of the first-ever Silver Poo trophy. That honor will remain in place for the 2012 tourney, and will be joined by a Bronze Poo for the company coming in third — or rather, "turd" — place. More »
