Posts about AT&T U-Verse

Listen, AT&T: I Am Sick And Tired Of Hearing From The Nonexistent "Kelly"
Consumerist reader Mike uses AT&T internet and home phone, but hasn't bought into the U-verse TV situation. He says he's got an antenna and Hulu Plus to make his TV viewing times a pleasurable experience. But that hasn't stopped a seemingly made-up AT&T customer service rep named "Kelly" from sending him letter after letter, beseeching him to sign up to bundle in TV as well. More »

AT&T Upgrades DSL Customer To U-Verse, Slower Internet, Static
Cameron moved recently, but not all that far away. Just to another apartment within the same building. Not so bad. He's been an AT&T DSL customer for six years, but the Death Star wants to wean customers off DSL and get them onto U-Verse. Cameron was told that he couldn't be reconnected to DSL down the hall, so he upgraded to U-Verse. Only the upgrade is more of a downgrade. To lower Internet speeds and static on the phone line. More »

Worst Company In America Round One: AT&T Vs. Verizon
Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. More »

Which Internet Provider Is The Best For Streaming Netflix?
How well you'll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you're paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. More »

Business's DSL Still Out 1 Month After Account Breach
Derek tells Consumerist that someone contacted AT&T and canceled his business's DSL account. Which is interesting, because that person had no affiliation with Derek's business, didn't have any of the account information, and really shouldn't have been allowed to edit the account at all. Did that stop AT&T from letting the person end the business's Internet access, resulting in early termination fees? Guess. More »

AT&T U-Verse Sends NHL Network To Penalty Box
Hockey fans who subscribe to AT&T U-Verse and were hoping to catch all the preseason minutiae on the NHL Network were out of luck this weekend. Due to an impasse between the channel and TV provider, the network is unavailable in the crucial days leading up to the start of the regular season. More »

Hundreds Of Hours On The Phone With AT&T Still Haven't Solved My Problem
Gerald would like something very simple: he would like to connect to an FTP server. He knows that it's not completely blacklisted: he can get to it using an AT&T business-class connection. He's even narrowed down precisely what the problem is. He just can't find anyone at the company capable of helping him, and he's found the online help groups to be an utter waste of time. More »

How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have
Ron has his AT&T U-Verse cable TV, Internet access, and phone lines working now, but only after spending most of the past week fighting with AT&T. He could have had access back on Saturday, the very first day of the outage, but an AT&T rep told him that sending a tech out to him on a Saturday was impossible. It's not. They shipped a replacement for his malfunctioning gateway out via UPS. It got lost. Ron is frustrated, because he likes U-Verse. When it works. More »

When Asked If They Care About The Customer, AT&T Rep Allegedly Curses Customer Off
After trying several times to get through to customer service to get her bill adjusted, reader C was finally connected to the right department. Problem was that no one was talking to her, but she could hear their personal conversations in the background. She then asked loudly through the receiver "Does anyone at AT&T care about the customer?" Allegedly, she heard back "**** you," a laugh, and someone saying, "she can call all she wants, she'll never get through." More »

How It Took 2.5 Hours To Stay With AT&T After My Move
What Y. wanted was simple enough: to remain an AT&T U-Verse customer while moving from one apartment to another within the same complex. Somehow, this process took two and a half hours of navigating the customer service maze after someone typed the wrong apartment number on his service order. The individual customer service representatives weren't the problem. AT&T's system was. More »

AT&T Employees Claim: Idle Company Truck To Run A/C, Get Fired
Maybe they're just more concerned about pollution than about workers' comfort. TV station KPRC investigated claims from AT&T installation technicians that they've been told that they can't sit in their idling trucks and run the air conditioning to cool off for amounts of time that the company deems "excessive," even when they've been crawling around in attics in the Houston summer heat. More »

What Would You Want To See On A Cable Customers' Bill Of Rights?
Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. More »

AT&T U-Verse Drops ESPN 3D
Citing low demand and a high cost, AT&T U-Verse has ditched ESPN 3D from its lineup. The move is yet another sign that 3D TV may not be the wave of the near future, as the expensive technology struggles to make headway in the marketplace. More »

FCC Broadband Study Shows Which Companies Actually Come Close To Meeting Advertised Download Speeds
Today, at — of all places — a Best Buy in Washington, DC, FCC Chairman Julius Genachowski announced the results of the agency's Measuring Broadband America study, which looked to put a more accurate number on what consumers should be expecting from their broadband providers. More »

AT&T Will Only Fix Your Vanishing DSL If You Buy Their Modem
Tonly lives in a deluxe condo building in the sky. Unfortunately for him, high-density urban living and AT&T DSL don't mix. He waited three months for sweet, sweet Internet access because, as AT&T explained, all of the ports for the building were full. Just a few months later, his access cut out for no clear reason. The most logical explanation is that the line to his condo was switched off by mistake during another customer's install. Easy enough to fix, isn't it? But Tony owns his modem, and AT&T is using that as an excuse not to fix the problem. More »

Comcast, Verizon, Others Hop On Board Anti-Piracy "Copyright Alert System"
We know, because you've told us, that a number of you prefer to get your movies and premium TV via less-than-legal internet sources. We're not going to judge you for that, but you may soon begin seeing notices from the new Copyright Alert System to let you know that they are aware of your dirty downloads and would you kindly stop. More »

Netflix Lets You Downgrade Video Quality So You Don't Hit Bandwidth Caps
With providers like AT&T and Comcast adding on limits to how much bandwidth you can use per month, Netflix has rolled out a feature that lets you downgrade the streaming video quality so you don't use as much data and incur overages. More »

Ways To Avoid Hitting AT&T's New Bandwidth Caps
Like suddenly cool again hypercolor shirts, AT&T has brought back another retro trend back from the dead - metered bandwidth with charges for overages. The ISP yesterday imposed a 150 GB a month cap on all DSL customers. If you go over it more than three times in your account lifetime, you will get a $10 charge for every 50 GB in excess. U-verse customers will have a 250 GB cap. Ah, nostalgia, it feels just like Compuserve all over again! So how do you go on a bandwidth diet? More »

Worst Company In America Elite 8: Comcast Vs. AT&T
With only one slot left in this year's WCIA Final Four, it's time for the reigning Golden Poo-holders of Kabletown to defend their title against the forces of the Death Star. More »

AT&T Needs To Come Pick Up Its Crap From My House

Scot has been patient, but he wants AT&T's crap out of his house. He was supposed to have U-Verse service at his new house back in December. A technician came to install service and left a pile of HD receivers and other equipment behind, promising to come back at a later date to finish the installation after a line was run to Scot's house. The technician stood him up, no appointments were available for another month, and Scot sought refuge in the (comparatively) warm embrace of Comcast.  

But $1,000 worth of AT&T equipment has been sitting around his house for three months. Scot doesn't need it, and doesn't think it should be his responsibility to haul it to a UPS Store. AT&T doesn't seem to want it back. A customer service representative told him to throw it in a dumpster for all the company cares, which is idiotic and incredibly wasteful.   More »

Worst Company In America Sweet 16: Apple Vs. AT&T
Here it is, the final no-holds-barred death match of the WCIA Sweet 16! To finish off this round, we've got two companies that — until very recently — shared a death grip on the U.S. iPhone market. More »

Worst Company In America Round One: AT&T Vs. Verizon
Telecom's two biggest bruisers are finally set to duke it out in the ring. And don't expect this pair of pugilists to just phone it in. More »

AT&T Will Cap Internet Use, Charge Overage Fees Starting In May
Heavy AT&T internet users will have to keep an eye on the amount of data they've downloaded, because come May they'll be subject to overages after a preset amount of gigabytes gobbled. More »

AT&T Demands UVerse Upgrade To Remove Dead Father's Name From Account
It can be very useful to be grandfathered into an old plan that isn't available anymore. What one Reddit poster and his mother have discovered, though, is that it creates some problems. Like when someone dies, and AT&T insists that they can't make any changes to your DSL and landline account unless you upgrade to UVerse. More »

Food Network, HGTV Back On AT&T U-Verse
Food voyeurs can rest easy, the the Scripps channels are back on U-Verse after a short blackout. More »

AT&T U-Verse Axes Food Network, HGTV, Others In Latest Cable Cockfight
2.7 million AT&T U-Verse customers are now without their Alton Brown or Iron Chef after the cable company was unable to come to an agreement with Scripps Networks about fees and other issues regarding their channels like the Food Network, HGTV, DIY Network, Cooking Channel and Great American Country. More »

Xbox 360s Will Become AT&T U-Verse Receivers
Starting Friday, Xbox 360 owners who watch TV through AT&T U-Verse will be able to consolidate their "set-top boxes" into one, because the Xbox 360 will act as a TV receiver and DVR. More »

My House Is In The Tiniest Broadband Dead Zone In Texas
Cliff and his wife recently purchased a house—hooray for them! Strangely, Cliff tells Consumerist, this house exists in a tiny pocket of space and time that their broadband provider of choice, AT&T Uverse, cannot reach. Well, that, or they live in a newly constructed area that doesn't have the infrastructure for it...even though it should. More »

AT&T U-Verse Points Finger At Cablevision In Flap Over AMC Fees
Midnight tonight is the deadline for AT&T U-Verse to come to terms with Cablevision's Rainbow Media over carriage fees for several channels, including AMC, which is about to debut its new season of its biggest show, Mad Men, next week. Now AT&T is pointing the finger squarely at its opponent in this showdown. More »

Cable Companies Could Save Money By Flagging Certain Customers "Not An Idiot"
Cable companies could be saving lots of money and pissing off fewer people if they implemented special "this guy is not an idiot" flags on their tech savvy customer's accounts, argues the NeedCoffee blog. More »

AT&T U-Verse Customers Could Miss New Season Of Mad Men
In just over two weeks, Emmy-winning AMC drama Mad Men is slated to begin its fourth season on the basic cable channel. But with negotiations between its parent company and AT&T U-Verse over carriage fees, the cable and internet provider might force subscribers to relocate their premiere parties to the apartment of someone with Comcast. More »

Why Won't AT&T Cancel My Account?
Usually, when customers try to change an Internet service provider, the ISP will do things like discount the rate or offer some benefit in an attempt to retain your business. But that's not what's happening to Consumerist reader Addie; AT&T loves her so much, they've continued to bill her for six months for a service she doesn't even have. More »

AT&T Took Me Offline For Nearly A Week When I Upgraded Internet Service
Since you're reading this on Christmas Day, there's a reasonable chance you'd agree that losing internet access for a week is tantamount to going without food or showering. More »