Company Profile for AT&T U-Verse
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AT&T Upgrades DSL Customer To U-Verse, Slower Internet, Static
By Laura Northrup on May 16, 2012 12:32 PM
22 Comments
Cameron moved recently, but not all that far away. Just to another apartment within the same building. Not so bad. He's been an AT&T DSL customer for six years, but the Death Star wants to wean customers off DSL and get them onto U-Verse. Cameron was told that he couldn't be reconnected to DSL down the hall, so he upgraded to U-Verse. Only the upgrade is more of a downgrade. To lower Internet speeds and static on the phone line. More »
Worst Company In America Round One: AT&T Vs. Verizon
March 19, 2012 12:00 PM
33 Comments
Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. More »
Which Internet Provider Is The Best For Streaming Netflix?
By Chris Morran on October 17, 2011 12:30 PM
58 Comments
How well you'll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you're paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. More »
Business's DSL Still Out 1 Month After Account Breach
By Laura Northrup on October 7, 2011 9:00 AM
21 Comments
Derek tells Consumerist that someone contacted AT&T and canceled his business's DSL account. Which is interesting, because that person had no affiliation with Derek's business, didn't have any of the account information, and really shouldn't have been allowed to edit the account at all. Did that stop AT&T from letting the person end the business's Internet access, resulting in early termination fees? Guess. More »
(afagen)
AT&T U-Verse Sends NHL Network To Penalty Box
By Phil Villarreal on October 3, 2011 9:00 AM
12 Comments
Hockey fans who subscribe to AT&T U-Verse and were hoping to catch all the preseason minutiae on the NHL Network were out of luck this weekend. Due to an impasse between the channel and TV provider, the network is unavailable in the crucial days leading up to the start of the regular season. More »
Hundreds Of Hours On The Phone With AT&T Still Haven't Solved My Problem
By Laura Northrup on September 30, 2011 8:00 AM
45 Comments
Gerald would like something very simple: he would like to connect to an FTP server. He knows that it's not completely blacklisted: he can get to it using an AT&T business-class connection. He's even narrowed down precisely what the problem is. He just can't find anyone at the company capable of helping him, and he's found the online help groups to be an utter waste of time. More »
How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have
By Laura Northrup on September 16, 2011 9:00 AM
53 Comments
Ron has his AT&T U-Verse cable TV, Internet access, and phone lines working now, but only after spending most of the past week fighting with AT&T. He could have had access back on Saturday, the very first day of the outage, but an AT&T rep told him that sending a tech out to him on a Saturday was impossible. It's not. They shipped a replacement for his malfunctioning gateway out via UPS. It got lost. Ron is frustrated, because he likes U-Verse. When it works. More »
When Asked If They Care About The Customer, AT&T Rep Allegedly Curses Customer Off
By Ben Popken on September 1, 2011 2:00 PM
107 Comments
After trying several times to get through to customer service to get her bill adjusted, reader C was finally connected to the right department. Problem was that no one was talking to her, but she could hear their personal conversations in the background. She then asked loudly through the receiver "Does anyone at AT&T care about the customer?" Allegedly, she heard back "**** you," a laugh, and someone saying, "she can call all she wants, she'll never get through." More »
(andy_57)
How It Took 2.5 Hours To Stay With AT&T After My Move
By Laura Northrup on August 25, 2011 5:00 PM
17 Comments
What Y. wanted was simple enough: to remain an AT&T U-Verse customer while moving from one apartment to another within the same complex. Somehow, this process took two and a half hours of navigating the customer service maze after someone typed the wrong apartment number on his service order. The individual customer service representatives weren't the problem. AT&T's system was. More »
AT&T Employees Claim: Idle Company Truck To Run A/C, Get Fired
By Laura Northrup on August 24, 2011 11:15 AM
82 Comments
Maybe they're just more concerned about pollution than about workers' comfort. TV station KPRC investigated claims from AT&T installation technicians that they've been told that they can't sit in their idling trucks and run the air conditioning to cool off for amounts of time that the company deems "excessive," even when they've been crawling around in attics in the Houston summer heat. More »
