I Think Maybe I Used To Own An Asus Laptop
Dave owns an Asus laptop. Well, he kind of vaguely remembers owning an Asus laptop. He's had it for four months, but it's spent the last month at the repair center, not being repaired. The system claims that it's waiting for parts, but no one is able to explain what that means, or when he might expect to see his computer again.
More »
7 RMAs Later, Asus Still Won't Replace My Tablet
Richard just wants a working tablet. He's sent his Asus Transformer in for repair seven separate times. It's usually for variations of the same issue, but Asus's records disagree. Handy, because those different service records mean that as far as Asus is concerned, the tablet hasn't come in over and over for the same issue, and doesn't need to be replaced.
More »
How Hard Should I Try To Give Back Someone Else's Tablet?
Last week, Brian received a package from the ASUS repair center. It was a freshly repaired tablet, the same model that he owns. Except he hadn't sent his in for repair lately. Someone else's address appeared on the return merchandise authorization (RMA) form inside the box, but the label on the outside had Brian's information. He wonders: how much time and money should he invest in getting this package home when Asus doesn't particularly seem to care?
More »
Asus: No, Your Tablet Is Totally Supposed To Draw Jagged Lines
Sita's Asus tablet cost about $1,400, and the purpose of it was so she could work on her art wherever she happens to be. She has this crazy idea in her head that to serve that purpose, the tablet should let her draw smooth lines. Or at least lines that don't look like a seismograph during an extremely minor earthquake. Asus doesn't agree, and they insist that there's nothing wrong with the tablet.
More »
If ASUS Installs Your Hard Drive Backwards, Your Computer Can't Overheat
Perhaps it was naive of reader A. to think that sending his overheating computer back to ASUS would end with him receiving a functional computer back. He did expect them to at least put the hard drive back facing in the right direction, though. Or maybe that was the outsourced repair depot's idea of a fix for his problem. A computer that can't boot can't overheat.
More »
ASUS Blames You When BIOS Update Bricks Your Computer
In order to start up your PC, you need a BIOS: firmware that tells your computer what devices are attached to it and where it can find the operating system(s). Most people don't ever need to fuss with the BIOS, but Tim did for his ASUS computer. What he didn't know was that the update he downloaded from the company's site would turn his computer into a large, flat plastic brick if he installed it from a USB drive in the default file format. ASUS says that Tim has to pay for the repair, which he thinks is unfair.
More »
Sorry, No Parts At Asus: Guess You'll Just Have To Buy A New Computer
As consumer electronics become lighter and tinier, and are assembled on the other side of the planet, we're more inclined to replace something than to repair it. Mike's experience takes the "ending is better than mending" phenomenon to a new level: he'd be happy to replace the unbearably loud fan on his Asus Eee PC himself, but the company doesn't sell parts. Asus could accept the machine for repair, but no one knows how much the repair would cost, or if it's even possible.
More »
ASUS, I Just Want My Computer Back From Warranty Repair Hell
Rob really, really liked his ASUS laptop. He kept it clean, treated it kindly, and loved it very much. Yet the display mysteriously broke...sort of... and it began crying rainbow LCD tears when it was only six months old. He sent it in for repair, and the company first told him that the repair would take three business days...then fourteen. Rob would really, really like his computer back.
More »
Apple Claims 2 Million iPads Sold; Asus Unveils Plans For "Eee Pad"
The same weekend that eager European, Aussie and Canadian customers were finally able to get their hands on Apple's iPad tablet thingy, the company announced that it had sold 2 million of the portable devices since its launch in early April.
More »
Best Buy Offers Enticing -$120 Off Laptop Price
—>Looking for an insane deal on a laptop? Look no further than Best Buy. They have a sale going on now that you wouldn't believe. We got a screencap just in case you miss it. More »
Update: EEEPC Return A Recursive Hellhole
—>Mike writes in with an update on what he's doing to get his Asus EEPC fixed. We think his number one way to solve the problem is to activate the extended warranty protection on his credit card. His reply to that is, "My credit card has an extended warranty but since it is still in warranty with Asus, that can't help." Not that we want to embarrass Mike, but since this can help other people, I need to point out that this isn't true. More »
EEEPC Return A Recursive Hellhole
—>In the battle for customer satisfaction, if Mike's letter is any indication, it appears that ASUS is (still) under siege attack by General Incompetence. More »
10 Secrets To Getting Better Tech Support From Asus
—>An Asus technician has stepped forward out the shadows to give us the 10 insider tips for getting through and getting better and faster tech support from the computer and computer parts maker. Some things just can't be fixed though, but it's at least to know the soul-crushing math they're using to destroy the customer experience. Considering how bad their tech support is, you're definitely going to need these tips... More »
ASUS is ANUS
—>Chris M. bought an ASUS laptop for $1,800 bucks. It had a stuck pixel — a garish, polygonal barnacle of LCD green which maddeningly drew his eye. But upon contacting ASUS, he was informed that the subpar screen on his $1,800 investment couldn't be replaced for free. Why? ASUS doesn't have that deal with Toshiba, the manufacturer of the screen. More »
Bite-Size Kvetches & Kudos
—>We received several complaints and consumer stories in the past few days that, while heartfelt, weren't epic. Ergo, we put them all together into one package and post them after the jump. More »
