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American Express Fails At Replacing My Card Or Pretending It Cares
Over its long history, American Express has always positioned itself as a credit card company that offers the best in customer service. But one Consumerist reader's story shows that AmEx can screw things up just as royally as its competitors — and that its complaint department also doesn't actually read your complaints.
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American Express Pulls Gift Cards From New Jersey Stores
A new regulation in New Jersey will require sellers of gift cards to record the ZIP code of everyone who buys a card, because the state thinks a revision to its unclaimed property laws allow it to claim the value of any unredeemed gift cards after two years. So rather than deal with all the possible hassles involved with this change, American Express has simply pulled all its gift cards from retail locations in the Garden State.
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American Express Syncs Credit Cards With Twitter, Hopes You'll Help Them Shill
Those evil geniuses over at American Express have dreamed up a way to not only hook in the social media crowd via Twitter, but to also get them to do some of their dirty work. The company announced a new program last night, where cardholders can sync up their accounts with Twitter and use hashtags to earn rewards.
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Why You Probably Shouldn't Use A Credit Card To Pay Your Taxes
As the deadline for filing your federal tax return draws near, so does the anxiety of how you're going to pay Uncle Sam the money you owe. If you can't write a check for the full amount, the simplest and fastest way could be to put it on your credit card. But that's probably not a good idea.
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How The Different Credit Card Issuers & Networks Handle Chargebacks
Whenever someone has a dispute with a merchant over a credit card charge, we always suggest they attempt to issue a chargeback through their credit provider. But not all card issuers and credit card networks handle chargebacks in the exact same way.
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People Are Back To Making Late Payments On Their Credit Cards
Two months ago, the number of people making late credit card payments
was at its lowest since Justin Bieber was a twinkle in his parents' eyes. Of course, when you reach a low like that, there is often nowhere to go but up.
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Credit Card Marketer Uses Clever Way To Circumvent New Regs
Looks like at least one credit card marketer has cooked up a clever way around regulations that forbid unsolicited credit cards from being issued and showing up in your mailbox.
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Banks Marketing 1% APR Bank Accounts As "High-Yield"
Considering how "high-yield" savings accounts used to give returns of 4-5%, reader Phil thinks it's a bit disingenuous for banks to continue marketing them as such when the rates are only 1%. He sent in a picture of a recent piece of junk mail he got from American Express to illustrate.
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Amex Thinks You're Your Mother, Refuses To Change Its Mind
A big part of one's psychological development is building an individual identity that is distinct from one's parents. So it's a bit of a setback for Yuriy when Amex has him confused with his mother. He has an Amex card that's attached to his social security number, but somehow his mother is the legal name on the account and the statements are addressed to her. Dealing with customer service has been fruitless. Is Amex trying to induce a
Psycho-esque syndrome in Norman, er, I mean, Yuriy?
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American Express Amazes Family After Cardholder's Death Abroad
Let's travel back in consumer history to 1989, a time before widespread Internet access, when she shopping and financial landscape was recognizable, but still different from what we deal with today. One thing that doesn't change is that true "Above and Beyond" service leads to customer loyalty, and reader Margaret remains loyal to AmEx because of how they came through for her family in a time of crisis and grief.
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