Company Profile for Alaska Airlines

The WSJ's latest "Middle Seat" column is about that holy grail for all internet-lovers — airplane Wi-Fi. It turns out that people love, love, love it... but pay for it? Nah.  More Â»

As of August 5th, Alaska Airlines no longer accepts cash on its flights. In their words, welcome to "the convenience of a cashless cabin. Passengers will no longer need to hunt for cash to pay for on board purchases." Finally! All that cash flitting around the cabin hurting people is a thing of the past. [Personal Finance Weblog]  More Â»

This appears to be a giant list of all US airlines' CEO contact info (for instance, the phone number for US Airways corresponds with the information listed on their SEC filing) Shoot your complaints to the top of the totem pole with this information. — BEN POPKEN  More Â»

Here's the results of our week-long investigation into how fast it took airlines to pick up the phone.  More Â»

All week we've been calling the airlines to see how long it takes their customer service reps to answer the phone. Here's today's rankings:  More Â»

Midwest, while once again the loser, performed slightly better today.  More Â»

Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest's hold line. We foil all the automated response system's attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman.  More Â»

We're calling the major airlines this week to see how long it takes them to pick up.   More Â»