verizonmath
MIke writes that he's having some catastrophic billing issues with Verizon. He's never had good luck with their customer service, which was fine with him because he never really had issues with his account. The simple act of choosing a new home service bundle set off a chain reaction ended up with Mike receiving multiple bills with different charges for different things, totaling about $1,100 for a 45-day period.
When he threw up his hands and asked Verizon to just cancel his service, waiving the early termination fees for his trouble, they couldn't handle that, either. Update: Verizon has fixed the accounts and given Mike a full refund. More »
—>For as long as there's been mobile Internet, there have been outrageous roaming charges for using mobile Internet abroad. Now, people affected by this issue have a celebrity spokesman: Adam Savage of "Mythbusters" fame. More »
—>Sigh, someone get a school counselor. It's two years later and Verizon still hasn't mastered this whole counting thing. The telecom now believes that selling a $29.99 charger for $29.99 somehow equals a 25% discount. It doesn't. It equals no discount. Verizon's board should try this with C.E.O. Ivan Seidenberg's salary. Pay him the same, but tell him he's getting a 25% raise for his exemplary counting skills. (Thanks to Justin!) More »
—>According to reader Greg, Verizon reps are still confused about the difference between .002 dollars and .002 cents. More »
—>Verizon's intellectual property lawyers are demanding the removal of tshirts parodying their inability to tell the difference between .002 cents and .002 dollars. The legal beagles say in their letter [pdf]: More »
George Vaccaro posted an open letter to Verizon after winning a public battle over his wireless bill, a fight that hinged on Verizon Wireless employee's inability to tell the difference between .002 cents and .002 dollars. More »
—>Inside is the phone transcript of another user experiencing the same problem as George. Verizon told Peter he was to be charged .0015 cents per kilobyte for data usage. Instead, they charged him .0015 dollars. More »
It only took them five days, but somehow it got through to Verizon that they were wrong. They issued George an official apology letter and promised to teach their reps the difference between dollars and cents. More »
