quiznos-manual

Good Things We Found In The Quiznos Manual

—>We've been harshing on the Quiznos manual in our possession, but there's actually some good stuff in there about customer service.  More »

Did Quiznos Even Read Book Included In Their Training Kit?

We have to wonder whether it's a cruel joke or if anyone at Quiznos actually read McDonald's: Behind The Arches, a book they include in their Quiznos University Training Kit.   More »

Quiznos Manual: An Answer For Everything
Browsing through the Quiznos operation manual last night, it was interesting, though not surprising, to see codified instructions for every possible employee action.The time standard for the Baser, Finisher and Wrapper positions is 20 seconds or less at each station per sub. After you slice your onions, you must verify that the lengths of the onions are no longer than 2 inches and 1/8 inch thick. Bacon should never be broken or cut in half. Never let the phone ring more than once. Don't shout across the restaurant with the phone line still open. In the event hostage taking, do not attempt to capture the abductor or free the victim.The manual says this is to ensure the delivery of a product that confirms to official standards. Undoubtedly, it does, as well as reducing costs and making it easier for the average person to open up a Quiznos.But maybe there's something else.... (Photo: Media Guru)

Quiznos Manual: Natural Disasters Are Good PR Opps

—>According to the Quiznos Operations Manual sitting on our desk, Quiznos instructs owners to mine earthquake, hurricane, tornado, and flood evacuations for publicity opportunities.  More »