confessions
(jeknee)
(Photo: tjriley82)
(Photo: Giorgio Montersino)
Out of the shadows steps a dark figure, sporting wrinkled khakis, a retractable namebadge, and a headset dangling from his ear. It's the telermarketing insider, and he's going to confess to you how his industry really works and how you can resist and even fight back: More »
Even the hearty television presence of Alan Thicke couldn't help Consolidated Resorts, Inc., a company owned by Goldman Sachs that sold timeshares, from going belly up. An anonymous tipster emailed us yesterday to say that they "just laid off most of their staff, including all collections, customers service, marketing, information technology departments." And according to this insider, this is good news for consumers. More »
There's clearly no love lost between D. and D's former employer, RadioShack. A little over a year ago, D. sent us some insider tips on what to watch out for when you shop at RS. Now here comes a follow-up, with more information on cell phone sales tricks, warranty pitches, and used merchandise. More »
Well well well. New information from an inside source says that the tech threw dirt on the infamous "dusty PS3" to deny the warranty claim because he didn't feel like repairing it. Shocking! His confession, inside. More »
The Wells Fargo racist sub-prime mortgage lawsuit reminded me of an old post we did where an ex-Countrywide employee alleged that that loan company had racist practices too. Here's the insider email we posted back in February, 08: More »
Here's more proof that the people who probably should have known how they were making all that housing bubble money never did—even those who personally made tens of millions off of it. The Business blog at The Atlantic notes a quote Hank Paulson, former Goldman Sachs CEO and Treasury Secretary, gave Newsweek: "I didn't understand the retail market; I just wasn't close to it." More »
A retail insider tells us why Webloyalty/Reservation Rewards stays in business, and how you can stop them by cutting off their juice at the source: More »
All the clever shoplifting tricks in the world won't save you from yourself if you decide to reveal your secrets on Dr. Phil. Last week a fraud task force raided the home of Laura and Matthew Eaton, who appeared on an episode in November to show the audience how they did it and to say they were going straight. More »
UPDATE 3: We did a feature investigative article on Cash4Gold, entitled, "The Article Cash4Gold Doesn't Want You To Read." More »
Sam, a reader who says he is a current Circuit City employee, writes in to offer his advice on navigating the liquidation. More »
A customer service rep (CSR) for U.S. Bank's 24-hour banking hotline has stepped forward from the shadows to reveal 12 tips that can save customers money and time. Insider tips on how to get fees refunded, how "available balance" is a lie, and why you should demand the Portland call center when you have a fraud problem, inside... More »
"Thank you for holding, your call will be answered in the order it was received by an incompetent drug-addict whose training consisted of watching funny stuff on YouTube." That's the substance of this insider confession from a former trainer at Teleperformance USA, one of those outsourced call centers that turns your customer service call into the modern-day version of The Trial. Hear about the restroom sex, drugs sold on-site, and employees getting away with writing down and running off with customer's credit card numbers, inside... More »
An employee of one of the closing Circuit City stores tells us that they were offered "big bonuses" for sticking around until Dec 31 instead of looking for a new job -- but when the liquidator showed up the "bonus" was $0.75 an hour. Ouch. Oh, and yes, the liquidator is raising prices according to this now disgruntled employee. More »
A former Circuit City employee says he visited some of his old coworkers and found out about a trick the liquidators are using that you should beware: More »
A former Chase call center rep tells the story about this one thief who was able to rip off one customer for over $40,000, thanks to his constant outwitting out the internationally out-sourced security department. It wasn't that hard. Over and over again, he was able to commit credit card fraud just knowing the guy's name, social, and mother's maiden name. More »
“Who would have thought, after 30 years, that we’d be a flying 7-Eleven,” Becky Gilbert, a three-decade veteran of the industry told me during a break in our training session in Fort Worth. More »
