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complaints
complaints
BofA Says "Sorry" For Paying Your Real Estate Taxes Late
By Ben Popken on November 14, 2011 2:00 PM
81 Comments
Banks are happy to jump all over you and ratchet up the fees when you're late. But when they're late, not so much. More »
(wsh1266)
From FiOS, To Cablevision, To Hell, And Back Again
By Ben Popken on November 11, 2011 1:00 PM
27 Comments
Oliver tried to two-time FiOS after he got burned on a bad install. But Cablevision didn't treat him right either, reneging on its promise to pricematch his old bill. Now he's back again trying to rekindle a relationship with FiOS but they're still up to their old ways and not giving him the tender loving he deserves. More »
Allstate Denied Man's Insurance Claim Because He Went To The Hospital 5 Hours Too Early
By Ben Popken on November 10, 2011 5:00 PM
139 Comments
Usually you're rewarded for showing up early. How could showing up 5 hours early cost you $10,000? More »
(indi.ca)
BofA Charges Man $39.23 On A $0 Balance
By Ben Popken on November 7, 2011 4:00 PM
88 Comments
Bank of America charged Roger $39.23 in interest on his credit card, even though he had a zero balance. How could that be? More »
While Getting House Financed, TWC Dings Score With Unauthorized Credit Report Pull
By Ben Popken on November 7, 2011 3:00 PM
73 Comments
Shawn is peeved. He's in the middle of securing financing on a new house and the last thing you need during that time period are any surprise people looking at your credit report. These inquiries can bring your score down. But he got exactly one of those, a "hard" one, thanks to an unauthorized peek-a-boo Time Warner Cable decided to do on his credit report when called them up to ask about reducing his cable package. More »
Michael Dell Replaces High-End Laptop Previously "Fixed" With Black Marker, Crumbs
By Ben Popken on November 4, 2011 11:00 AM
51 Comments
Jeremy's 3D Alienware gaming laptop from Dell didn't work right from its first bootup. It had blue screens of death and the video card needed swapping out. When he sent it in for repair, he got it back with crumbs in the keys, and a crack on the side someone tried to hide with black marker. When we posted his story on Consumerist, we gave him CEO Michael Dell's email address to go tell his story. Now Jeremy writes that after he emailed Mr. Dell, the CEO intervened and made sure Jeremy got a brand-new laptop, along with a free memory and CPU upgrade. More »
(Clemson)
Paypal Links Account Missing $2,000 To Yours, Demands You Pay
By Ben Popken on November 3, 2011 3:00 PM
65 Comments
Reader Ben awoke to a rude discovery. Somehow another account had been linked to his Paypal account, and the new account was $2,000 in the red. Paypal was knocking on Ben's door, telling him to pay up, or else. They locked up his account and froze his cash. When he protested, they treated him like a criminal. More »
Blue Cross Blue Shield Says Man Should Pay $2,306 To Avoid Dying In His Sleep
By Ben Popken on November 3, 2011 11:00 AM
207 Comments
Jason has sleep apnea. When he sleeps, if it can be called that, he stops breathing up to twelve times per hour. His body's reflexive response is that his jaw shoots around wildly, chipping and grinding his teeth, and then he wakes up for a second. A dozen times every hour, every night, he wakes up to his teeth clanging around his mouth. As if that wasn't fun enough, of the $2,400 the mouth guard his doctor prescribed prescribed him, his insurance plan is only going to cover a max of $94. More »
Virgin America Is Pleased With Their New Reservation System
By Ben Popken on November 2, 2011 3:00 PM
10 Comments
Despite experiencing some of the inevitable hiccups from transferring a legacy system to a new one, Virgin America tells me that they're overall "pleased" with how the reservation system transition they started on Saturday is going. More »
Virgin America's Brand New Sabre Reservation System Hits Turbulence
By Ben Popken on November 2, 2011 11:00 AM
24 Comments
Virgin America has hit some extreme turbulence ever since they switched to a new Sabre Airline Solutions reservation system on Saturday. Travelers are lighting up the inter-boards with complaints that they can't make or change their reservations, and call centers are swamped, with customers having to wait over four hours on hold. More »
(pmarkham)
TJ Maxx Subsidiary Kicks Out Girl With Service Dog, Apologizes, Then Kicks Her Out Again
By Ben Popken on October 28, 2011 11:00 AM
152 Comments
After an autistic girl and her service dog were wrongly kicked out of a discount clothing store owned by TJ Maxx, the district manager profusely apologized and gave them a $25 gift card to pick out anything she liked. When she returned and tried to use the gift card, store staff kicked her out for having a service dog again. Looks like someone didn't get the memo. More »
(akeg)
Comcast Keeps Sending Same Guy Who Couldn't Fix Switch
By Ben Popken on October 26, 2011 1:00 PM
44 Comments
If the definition of insanity is doing the same thing over and over again and expecting different results, then you have to worry about the mental health of Comcast. They keep sending the same technician out to fix Brian's switch, even though the tech doesn't have the parts or competence to repair it. More »
(prayitno)
You Have To Call Up Wells Fargo To Ask For Your Extra Payment To Be Applied To The Late Fee
By Ben Popken on October 21, 2011 10:00 AM
35 Comments
Keith just found out the hard way that if you try to pay off your late fee with Wells Fargo, you can't just add it on to the regular payment. You have to call them up and tell them where to apply it. More »
(bark)
HomeDepot.com Rejects Your Overbilling Complaint
By Ben Popken on October 18, 2011 4:00 PM
42 Comments
Jeffrey was overbilled for a garbage disposal by Home Depot and had a bad experience with the service technician. Then, we he tried to submit a complaint about it through the Home Depot website, the site rejected his story and said it violated their terms of service agreement. More »
(jikatu)
Scammed For Sympathy On The Street
By Ben Popken on October 17, 2011 4:00 PM
253 Comments
It was a horrible story. A man approached Liza on the street and said that he needed $6 because his mother had just had a stroke behind the wheel of a car and he was short on cash to pay for the tow truck while she was taken to the hospital. It was also a lie. More »
UltraViolet Restrictions On Green Lantern Makes Reader Feel Ultraviolent
By Ben Popken on October 17, 2011 11:00 AM
109 Comments
Reader Justin is steaming because he just found out that the promised "digital copy included" isn't actually a normal file, but a license to watch the flick through the movie industry's new "UltraViolet" system. More »
TCF Bank Adds New $28 Daily Overdrawn Balance Fee
By Ben Popken on October 14, 2011 1:00 PM
134 Comments
Reader Jeff used to intentionally overdraw his bank account in order to have enough money to feed his family and gas the car. At $35 a pop, that's a pretty cheap loan. But now that's not going to be a viable option because TCF Bank has started to assess him a daily fee of $28 if his account is overdrawn by $5 or more. More »
(Jezz)
Mother Somehow Runs Up $1500 Verizon Bill
By Ben Popken on October 12, 2011 5:00 PM
151 Comments
Despite not knowing how to use her phone for anything other than making calls, Michelle's mother somehow racked up a $1500 bill for 2,888 MB worth of "music or video streaming." It certainly wasn't the latest Justin Bieber video on loop. Michelle is trying to negotiate with Verizon but all they've done so far is offer a 50% discount. That's still about $600 more than Michelle wants to pay. More »
Direct2Drive Charges $149.85 For Stuff You Didn't Buy
By Ben Popken on October 7, 2011 1:00 PM
34 Comments
Reader Andrew noticed a funny Paypal charge from Direct2Drive, a site that lets you buy computer games online and download them to your computer. Direct2Drive had helped themselves to $149.85 from his account, even though he didn't order anything from them. More »
With Neighb's 'Net Down, Super Holds TWC Node Hostage. Ransom: Free Cable
By Ben Popken on October 7, 2011 12:00 PM
66 Comments
In the middle of reports of widespread Time Warner Cable outages in New York's East Village late this week, one building supervisor has decided to hold a local cable node hostage. This node controls cable and internet not just for his building, but several others on the block. His price for access? Free cable. More »
