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Your search for “vonage” produced “91” results
(chloeloe)
—>If you had trouble canceling your Vonage account in recent years and ended up getting charged for services you didn't want, you might be eligible for a refund under an agreement Vonage just made with the attorneys general of 32 states. More »
—>My Linh's Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn't figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics. More »
—>If you visited the New York Times website last week, you may have been surprised to have your browsing interrupted by one of those scammy "we're scanning your computer for viruses OH NO YOU HAVE A VIRUS!" ads that overtake your window. Now Microsoft has filed 5 lawsuits in an attempt to fight back against the jerks who may have been responsible for it, and certainly for other ads like it all over the web. More »
—>Ari's wife had ten minutes to call into her local Washington D.C. radio station to claim a $1,000 giveaway, but couldn't connect because Vonage routes all calls to 1-800 numbers through New York, and the radio station was only accepting local calls. For ten anguishing minutes Ari and his wife suffered through busy signals, worried that the radio station was deluged by other callers. After emailing both Vonage and the station producer, Ari and his wife finally realized what happened... More »
—>Vonage apparently rustled up a map and is now apologizing to customers who were accidentally charged international rates for their domestic calls. Reader J.R., who in April received a $38 bill after Vonage billed a call to Los Angeles as a call to Algeria, sent us the telecom's apology note... More »
—>Vonage charged J.R. $38.94 for a three-hour call transferred from Texas to Los Angeles because Vonage apparently thinks L.A. is somewhere in Algeria. After some digging, J.R. learned that if you transfer a call without adding +1 to the number, Vonage will mistake area codes for country codes and bill at the international rate, even though the calls are domestic. More »
—>If you cancel your Vonage service before the end of the first year, you're going to need to pay $70 for Vonage's proprietary router on top of a $29.95 cancellation fee. Don't even try to return the soon-to-be useless router because that's simply not an option. More »
—>Time Warner Cable is running a pilot program in Texas where they're metering your bandwidth usage and charging extra if you exceed your monthly allotment. This also gives them the opportunity to create a tiered system where you pay more for more bandwidth. Richard is a TWC Texas customer, and his story is a good example of how things work in a tiered, metered system like this. The bottom line: if metered broadband comes to your area, get used to paying extra to take advantage of things like Hulu (which is free) or Netflix video streaming (which you already pay for). More »
—>We're having a hard time figuring out how Vonage can justify pulling their "Visual Voicemail" scam on customers without even offering the option of a refund, but that's exactly what they're doing to Daniel. They quietly turned on the feature over a year ago. You'd think in a year of logging onto the website, an observant customer would catch that sort of thing—only Vonage makes it actually look like it's not enabled on your control panel, all the better to sneak it past you. Here's how they pulled it off with Daniel's account. More »
Vonage has settled a class action lawsuit over its flaky fax service, but participants can only expect to see between $4-19 repayment. You have until March 2, 2009 to file a claim or an objection. [Bustos Fax Settlement] (Thanks to Klay!) More »
—>We don't know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service cancellation and $92 cancellation fee. That sounds like the kind of angry-CSR "mistake" that can be fixed with a second call—but according to the next CSR Sarah spoke to, that's just Vonage policy. What? More »
—>William got an email from Vonage yesterday telling him they're raising his bill starting in February. More »
—>Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »
—>Listen Vonage, Garry isn't your customer anymore. You need to stop sending him bills and let him go. Sure, he liked you back in 2004, but he found a better company at a cheaper price and he's moved on. Billing his AmEx every single month for two years after he canceled? Not cute. Sending his account to collections when his AmEx finally expired? Seems desperate. Please Vonage, get over Garry and move on with your life. More »
