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Your search for “shipping waste” produced “73” results
NewEgg Sends Package To Wrong Address, Shrugs
By Laura Northrup on April 23, 2012 10:30 AM
84 Comments
When Jessica placed her NewEgg order, she provided them with a shipping address. This turned out to be a waste of her time, since NewEgg just went ahead and picked an address to send the package to out of her PayPal account. Not the one associated with her credit card, or her primary address on the account. Certainly not the address where she actually lives. Their customer service representative's solution? Wish really, really hard that the person who ultimately received the package would return it so she can get a refund. She hung up and called back until she got someone competent. More »
(Jay Adan)
Mars Is Going To Snatch That King-Sized Candy Bar Right Out Of Your Hands
By Mary Beth Quirk on February 16, 2012 5:00 PM
93 Comments
Okay fine, Mars isn't going to run up to you and steal your candy, but the makers of Snickers bars and other tasty treats are going to stop selling chocolate products that have more than 250 calories per portion. So that means no more king-sized Snickers, Twix, 3 Musketeers, Mars, Milky Way and more. More »
When Disaster Strikes, Send Cash, Not Sex Toys
By Laura Northrup on February 2, 2012 3:15 PM
52 Comments
When we hear that fellow humans in faraway places are suffering, we want to help. Some of us write a check, sign in to PayPal, or make a donation using our phones. But there's nothing quite as satisfying as sending tangible goods to people in need. The problem is that well-meaning people can waste resources and time on the ground in the disaster area by sending inappropriate items that will ultimately end up in the dump. More »
Need Comically Oversized Boxes? Don't Worry, The Stupid Shipping Gang Is Here
More »
By Laura Northrup on January 19, 2012 10:35 AM
44 Comments
It wastes resources, money, and shipping companies' resources. It generates extra trash and annoys customers. What is it? Companies' insistence on employing members of the Stupid Shipping Gang to send packages!More »
Your Epson All-In-One Will Arbitrarily Self-Destruct Once It Prints Enough Pages
By Laura Northrup on November 30, 2011 9:30 AM
155 Comments
When the Epson all-in-one device that Steve bought for his mother failed, the error message indicated that the ink pads were worn out. Simple enough: Just replace the ink pads, right? Wrong. When the printer decides, somewhat arbitrarily, that the pads are worn out, that puts the whole device out of commission. It could still be used as a scanner, or to send outbound faxes. But not when the ink pads are worn out. When that happens, you have to throw the whole thing out and buy a new one. More »
Office Depot Packs 18 Flat Cardboard Objects In 18 Separate Boxes
By Mary Beth Quirk on September 19, 2011 4:30 PM
49 Comments
Here at Consumerist, we have seen some seriously ridiculous example of shipping gone wrong. Battered boxes, extraneous packing material, you name it. But 18 flat cardboard containers shipped in 18 separate other boxes? Color us totally bewildered. More »
T-Mobile Keeps Replacing Defective Phone With More Defective Phones
By Laura Northrup on August 31, 2011 8:00 AM
26 Comments
Some months ago, Elliot upgraded the phone on his T-Mobile plan. He chose the Motorola Defy, which turned out to be a poor choice. At least, it was for Elliot, who enjoys having a phone that actually works. T-Mobile has cast him into smartphone replacement purgatory, where he will be stuck until he gives up and changes carriers, or his warranty expires and he pays for a new phone. More »
(SA_Steve)
7 Ways To Keep Your House Extra Hot This Summer
By Laura Northrup on July 18, 2011 4:00 PM
88 Comments
If there's anything that makes a summer heatwave even better, it's finding ways to capture that stifling heat and keep it in your home for as long as possible. Our toasty friends at Freeshipping.org compiled this useful list of ways to defeat your air conditioner and make sure your house stays as hot as possible all summer long. If you run an air conditioner, imagine all the money you can waste! More »
(Meg Marco)
Consumerist Exclusive Interview: Amazon CEO Jeff Bezos
May 17, 2011 12:05 PM
43 Comments
Amazon.com founder and CEO Jeff Bezos recently paid a visit to Consumerist headquarters, and in a freewheeling discussion with Executive Editor Meg Marco, he answered questions about everything from the benefits of being an Amazon Prime member to customer service. According to Bezos, Amazon's new Prime Instant Video service is just the start of a series of enticements to keep Prime members happy — and not an effort to take on streaming giant Netflix. More »
(XISMZERO)
Sears, This Is Why No One Likes You
By Laura Northrup on April 27, 2011 11:00 AM
79 Comments
In-Store pickup for online orders from Sears is such a promising concept. You order something, pick it up a short time later at your local Sears store, bring it home, and enjoy your new and properly functioning appliance, tool, or gadget. Seasoned Sears shoppers and faithful Consumerist readers know that things often don't work that way. Today's exhibit: David, and his fight to get Sears to sell him a functioning toaster oven. More »
Stupid Shipping Gang Underpackages Glass Jar, Mauling Customer
By Laura Northrup on March 29, 2011 5:00 PM
92 Comments
We like to post pictures of items comically overpackaged by the Stupid Shipping Gang, in order to point, laugh, and call attention to the wastefulness. Nicole's experience shows what can happen to consumers when an item is stupidly packaged: Amazon sent her a woefully underpackaged glass bottle of vitamins, which broke in transit and cut Nicole's finger when she went to open it. Now Amazon won't give her a refund until she sends the box of broken glass, vitamins, plastic wrap, and a tiny bit of blood back. More »
Make Sure You Really Want Dish Network Before Signing A Contract
By Laura Northrup on March 16, 2011 1:00 PM
94 Comments
If you order Dish Network, make sure that you really, really want Dish Network. Or you could end up like Tony, who signed up for the service, realized it wasn't for him, and now has to pay a $450 early termination fee, in addition to subscription fees and shipping the boxes back. More »
Best Buy Screws Up Appliance Delivery Badly Enough To Drive Customer To Sears
By Laura Northrup on March 10, 2011 12:30 PM
69 Comments
Jason ordered a new dryer from Best Buy, and his experience was so frustrating that he actually threatened to buy from Sears instead. How bad does a shopping experience have to be to drive a man to such madness? More »
Microsoft Has Different Instructions Every Time I Call About My Brand-New Broken Xbox
By Laura Northrup on December 2, 2010 9:00 AM
15 Comments
Peter tells Consumerist that in early November, he purchased a new Xbox 360 with Kinect. His new system didn't waste any time—it started breaking down that very night. Bringing it back to the store wasn't an option, since he had transferred all of his licenses. His only choice was to contact Microsoft for repairs or a new box. More »
Why Do Stores Keep Sending Me Someone Else's Stuff?
By Chris Morran on November 16, 2010 11:40 AM
68 Comments
Consumerist reader Valerie is in a bit of a pickle — over the last couple of weeks, packages have been piling up at her doorstep, which would be nice if she had actually ordered them. More »
10 Tips For Extending The Life Of Your Washer & Dryer
By Chris Morran on June 15, 2010 4:00 PM
114 Comments
Buying a washing machine or a dryer is a huge annoyance and expenditure; something you want to do as few times in your life as possible. That's why the folks at FreeShipping.org have come up with a list of 10 things you can do to help keep your washer washing and dryer drying for years to come. More »
Reader Pays Off $14,330 In 20 Months
By Ben Popken on March 19, 2010 10:00 AM
119 Comments
Stuck in a $14,300 debt hole, reader Trixare4kids was dug herself out using tips she learned about on Consumerist. Let's learn how she went on a personal finance rampage, learned to live frugally, did it all in 20 months, and how you can do it too! More »
Hey, Best Buy, Way To Drive Another Customer Away With "Optimization" Nonsense
By Laura Northrup on February 27, 2010 7:00 PM
110 Comments
J. in California tells Consumerist that he liked Best Buy. He was a loyal customer until he attempted to buy a laptop there for a friend, and ran up against a brick wall of strangeness and dysfunction, all in the name of... Geek Squad optimization. More »
Kohl's Made Me Miss Its Sale Because I Was Too Slow At Shopping Online
By Phil Villarreal on February 19, 2010 9:31 AM
107 Comments
Trish wanted to drop some money at Kohls.com while taking advantage of a sale, but because she took too long to complete her order, the site erased her checkout cart and she lost track of what she wanted to buy. More »
Cuisinart Customer Service Doesn't Bother To Read Own Warranty
By Laura Northrup on January 24, 2010 3:00 PM
68 Comments
After receiving a ten-piece cookware set with one pan damaged right out of the box, Drew's girlfriend knew that she wanted to replace it. That's what warranties are for! He tells Consumerist that when they tried to send that pan back to Cuisinart for replacement (instead of shipping the entire set back to Amazon, which seemed wasteful) customer service staff insisted that while the product's warranty might say something, that doesn't actually make it true. More »
