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Sears Finds New And Exciting Ways To Not Deliver Me A Working Dishwasher
By Laura Northrup on May 22, 2012 8:03 AM
60 Comments
Years ago, in a time so foreign and distant that many of us can barely remember it, Sears was the place to go if you wanted to buy a quality appliance. That's not the case anymore. Evidently now it's the place to go if you want to buy a non-operational appliance and take a bunch of unnecessary days off work. Tomorrow morning, Jesse will be waiting for a technician to come by and (most likely) not get his new dishwasher to work. The second, replacement dishwasher that Sears brought after the first one didn't work either. More »
Sears Offers Crappy Tools And Service, First-Rate Apologies
By Laura Northrup on May 16, 2012 8:02 AM
42 Comments
We're still not quite sure what Sears is. It pretends to be a retail operation, but in reality acts more like its existence is an elaborate anti-capitalist prank, aiming to keep consumers from exchanging their money for tangible goods. Take, for example, the case of Michael. He would like to order a Craftsman steel workbench frame from Sears, and Sears is doing its best to prevent him from owning one. More »
Class Action Lawsuit Seeks Recall Of Whirlpool Dishwashers For Alleged Fire Hazard
By Mary Beth Quirk on May 10, 2012 1:00 PM
8 Comments
Doing the dishes is no fun (for most of us, at least), which is why having a dishwasher is super great. But if that appliance starts to smoke and burn inside while it's running, well, that's not so fun. Just such a fiery experience is what one man claims happened with his Whirlpool dishwasher, prompting him to seek a recall from the company. More »
At Sears Card, 24-Hour Customer Service Means 'Whenever We Feel Like It'
By Laura Northrup on May 7, 2012 9:30 AM
41 Comments
Citibank now administers the Sears Card, but in order to keep their branding consistent, Citi is sure to keep the experience of dealing with Sears Card just as confusing and customer-unfriendly as dealing directly with Sears. That's what Cat discovered while trying to contact their customer service, anyway. While the number on the card promises "24-hour customer service," in the evening, there's actually no way to get through. More »
You Will Never Stop These Shipments Of Kenmore Filters
By Laura Northrup on May 4, 2012 11:30 AM
30 Comments
Automatic re-ordering of items you use a lot of can be a wonderful and convenient thing. But if you don't want the thing anymore, ending that perpetual re-order can be a colossal pain in the butt. Dave had the water filters for his Kenmore fridge set for annual re-orders from Sears PartsDirect, but discovered a cheaper source. He tried to cancel the re-order, but wasn't able to, so he removed all credit cards from his Sears account. They sent the filters anyway. More »
J.C. Penney Employee: 'I Fear We're Turning Into Sears'
By Laura Northrup on May 2, 2012 9:00 AM
109 Comments
H. is just an ordinary employee of one city's flagship J.C. Penney store somewhere in America, but tells us that since the company's "fair and square" rebranding effort began, things are looking grim. According to H, without coupons to lure them in, the customers just aren't coming, and quiet layoffs have begun. More »
Reader's Story Of Lackluster Lawnmower Service Exemplifies Why Sears Is Sinking
By Chris Morran on April 23, 2012 5:37 PM
92 Comments
It wasn't that long ago that the Sears name actually stood for quality, service and all those other buzz words you hear in TV commercials. When people ask "What happened?," it's easy to point to the growth of big-box competitors like Walmart and Target, but that doesn't paint the full picture of why the once-iconic Sears brand is now considered second-tier by many shoppers. More »
Best Buy Will Never Tempt Me With 'Delivery' Siren Song Again
By Laura Northrup on April 23, 2012 12:30 PM
26 Comments
Brian could have brought his new washer right home from Best Buy after purchasing it, but let the salesman talk him into delivery. Old appliances don't just haul themselves away, you know. Only after he took a day off work, Best Buy didn't even manage to get his appliance on the truck for delivery. This hasn't reached Sears proportions yet, but Brian is annoyed. More »
Why Did You Ditch Your Old Car Repair Shop?
By Chris Morran on April 19, 2012 9:15 AM
85 Comments
As has been demonstrated in episodes of both Seinfeld and Curb Your Enthusiasm, the relationship between car owner and car repair shop can be all-too-similar to the relationships you have with your friends and loved ones. But what does it take to push consumers over the edge to the point where they break up with the people who fix their cars? More »
How A Few Minutes With A Screwdriver Saved Me $139
By Laura Northrup on April 16, 2012 11:30 AM
54 Comments
We don't begrudge Sears Repair—or, indeed, any business—a healthy markup on items that they sell. That's how capitalism works, and capitalism is awesome. But Matthew must have felt insulted when the part his dishwasher needed showed up on his doorstep ahead of a return visit from the repairman. The part needed only a few screws to install...and, making things worse, was available $50 cheaper, for only $121, on Sears' own website. It's even cheaper elsewhere. More »
There's Still Time To Vote On Worst Company In America Final Death Match
April 3, 2012 2:15 PM
52 Comments
A record number of voters have turned out to choose between Bank of America and Electronic Arts for the winner in the Worst Company In America 2012 tournament, but there's still time to have your say in which business walks away with the Golden Poo. More »
Worst Company In America Final Death Match: Bank Of America Vs. EA
April 2, 2012 12:00 PM
187 Comments
Here they stand, surrounded by the carved-up carcasses of their fallen competitors. "Make us proud... Win the poo," the ghosts of the vanquished call out from another realm, demanding that these two remaining contenders for Worst Company In America prove that all this bloodshed was not in vain. More »
Worst Company In America Consolation Round: AT&T Vs. Walmart
April 2, 2012 12:00 PM
9 Comments
As we announced on Friday, for the first time in Worst Company history, readers will have the chance to vote on a third-place finisher from between the two companies eliminated in the Semifinal round. This means that either Walmart or AT&T will end up being honored with the coveted Bronze Poo trophy. More »
Let's All Do A Slow Clap For Your Worst Company In America 2012 Semifinalists!
March 29, 2012 9:00 AM
90 Comments
What began as good, clean fun between 32 bad businesses quickly devolved into something so violent and grotesque that it would make a great PG-13 movie featuring Lenny Kravitz in a small but pivotal role. And now, only four contenders for the Golden Poo remain, each with a worthy claim to the trophy. More »
Worst Company In America Round 3: PayPal Vs. Walmart
March 27, 2012 12:00 PM
70 Comments
Which is mightier: bricks and mortar or bits and bytes? That age-old question will finally be resolved on the blood-soaked ultrasuede floor of the Worst Company In America Ellipse of Evil. More »
The 8 Remaining Worst Company In America Contenders Sure Are An Elite Bunch!
March 27, 2012 9:00 AM
53 Comments
Two weeks ago, 32 of the nation's worst businesses entered the Worst Company In America Battledome Nonagon, hoping to prove they could out-twit, overcharge and outlast the others to ultimately be named the Worst Company In America 2012. Two dozen companies have since been fed to the shark-eating robot piranhas and only eight remain with a chance to be crowned with the Golden Poo. More »
Worst Company In America Round 2: Walmart Vs. GameStop
March 23, 2012 2:00 PM
37 Comments
With all other remaining contenders having had their time trying to shoot each other with crossbows or burn each other alive with wildfire in the vast, Worst Company In America Hunger Games arena, Round Two comes to a close with this match-up between two reviled retailers. More »
Sears Employees Not Entirely Sure How Manufacturer's Warranties Work
By Laura Northrup on March 22, 2012 12:31 PM
42 Comments
Russell was browsing at his local Sears, seriously considering a purchase of fitness equipment. He grossly miscalculated, though: he got the idea in his head that he could ask an employee about the products for sale in the store and receive a factually correct answer. Instead, the salesperson emphasized the uselessness of the warranty, losing the sale and annoying the customer. More »
Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!
March 21, 2012 9:30 AM
61 Comments
The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. More »
Where 'Delivery Date' Doesn't Mean 'Date When We Will Deliver Your Dishwasher To Your House'
By Laura Northrup on March 21, 2012 9:00 AM
61 Comments
In Paula's letter to Consumerist, she said something unusual that caught our eye. She sincerely wished that she had ordered her new dishwasher from Sears rather than Lowe's. What makes a person express such crazy desires? She had assumed that the "delivery date" displayed for shoppers on the Lowe's site stood for the date that the appliance would be delivered to and installed in her home. Not quite. More »
