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hp repair laptop
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Your search for “hp repair laptop” produced “112” results
When Laptop Screen Cracks, Office Depot Comes Through
By Laura Northrup on March 16, 2012 9:00 AM
17 Comments
Usually, when a message arrives in our mailbox containing the name of a big-box office supply store and the word "saga," it means that a sad tale of incompetence and woe is in store. But that's not the case this time. "I've never had a corporation help me this much in my entire life," Curtis noted in his e-mail. When something went wrong with the screen of his Gateway laptop that be purchased from Office Depot, Gateway offered to fix the screen for $200. He wrote to Office Depot about the problem, not expecting much, but ended up stunned at the help he received from corporate. More »
(.:AR:.)
Intermittent Computer Issues? Lenovo's Repair Center Will Break Them All The Way
By Laura Northrup on February 10, 2012 9:03 AM
36 Comments
P.'s Lenovo netbook had a wonky USB port that would stop working when the item plugged into it was jostled a little bit. Fortunately, Lenovo's repair center is capable of fixing problems like that. He sent the computer in, but didn't want to pay $700 for repairs on a computer he had purchased for $400. More »
Can Owning A Cat Void Your HP Warranty?
By Laura Northrup on December 9, 2011 2:30 PM
136 Comments
Chris sent his HP Elitebook in for repair, only to learn that he had done something to void the warranty, and it wouldn't be repaired. What was his heinous offense against technology? He owns a cat, and there's fur inside the computer, causing HP to declare his computer a "biological hazard" and send it back un-repaired. He sent along photos that HP took of his disassembled computer and used to make the case that his computer wasn't repairable. More »
(matneym)
ASUS Blames You When BIOS Update Bricks Your Computer
By Laura Northrup on November 9, 2011 8:00 AM
125 Comments
In order to start up your PC, you need a BIOS: firmware that tells your computer what devices are attached to it and where it can find the operating system(s). Most people don't ever need to fuss with the BIOS, but Tim did for his ASUS computer. What he didn't know was that the update he downloaded from the company's site would turn his computer into a large, flat plastic brick if he installed it from a USB drive in the default file format. ASUS says that Tim has to pay for the repair, which he thinks is unfair. More »
Toshiba Considers Using Your Laptop Mouse 'Abuse'
By Laura Northrup on August 24, 2011 5:03 PM
73 Comments
Even though his Toshiba laptop is less than a year old, Toshiba won't repair the touchpad of Justin's computer. He doesn't think that he's done anything out of the ordinary with the machine, but Toshiba insists that the button won't work because of "accident, misuse, abuse, neglect, improper installation, or improper maintenance." They're happy to sell him an extended warranty that will cover the repair, though. More »
Fighting For A Working HP Laptop For 8 Months
By Ben Popken on July 25, 2011 2:45 PM
28 Comments
Try as they might, HP just seems to be incapable of getting David's repair right. When repairing his wireless card that was damaged in a previous repair, they broke the motherboard. Fixing the motherboard, they broke the screen connector. And so on. Even the replacement computer they gave him started to fail, and then they failed at fixing that correctly. This ridiculous dance has been going on for 8 months. More »
(ismh_)
Best Buy Holding Deaf Bed-Bound Girl's Laptop Hostage Since May
By Ben Popken on July 13, 2011 5:00 PM
139 Comments
Jenni's sister is disabled and bed-bound, and her laptop is her portal to the world. So when her HP laptop had to go in for repair, it was a big deal. It was an even bigger deal after the Geek Squad spent over a month dickering with the repair and while it was in their hands, the warranty ran out. Now Geek Squad won't give it back unless the full out of warranty price is paid, and HP says it's not their problem, it's Geek Squad's. Meanwhile it's been almost three months and Jenni's sister has no computer. More »
HP Gives Gal Warranty By Accident, Knows It, Lets Her Replace Laptop Anyway
By Ben Popken on July 1, 2011 5:00 PM
21 Comments
Donni is totally stoked! She bought a refurb HP laptop that kicked the bucket after its 90-day warranty expired. She gave up hope but then HP randomly sent her an email asking her if she wanted to renew her warranty. Donni called them up and they scratched their heads and said, yeah, that shouldn't have happened, but they went ahead and let her get the warranty and replace her laptop anyway. For this reason, Donni is very happy with HP. More »
HP Will Keep Sort Of Fixing Your Computer Until Warranty Runs Out
By Laura Northrup on June 22, 2011 8:00 AM
89 Comments
Terry is a graduate student, and doesn't really need to be shipping his only computer off for repairs every few months. If the computer is unplugged while asleep, the display refuses to come back on. He paid extra for an "in-home" warranty, so why does he have to keep mailing his computer to HP so they can not really fix it? He tells Consumerist that HP really seems to want him to leave him alone, being consistently rude. Even the person who answered the phone at executive customer service called him an "angry person with a phone number." Maybe he wouldn't be so angry if he had a working computer. More »
(CJ Sorg)
College Kid Is Pro At Taking Companies To Small Claims Court
By Ben Popken on May 10, 2011 10:00 AM
58 Comments
Most of us have trouble scratching a simple customer service call off our to-do list, but The Red Tape Chronicles profiles a college kid who has turned taking companies to small claims court into a bit of a hobby. And he's won 10 out of 12 times. More »
(qshio)
Each Of The 8 HP Laptops I've Bought Suffer From Blue Screen Of Death
By Ben Popken on February 10, 2011 1:00 PM
116 Comments
Dan made a boo-boo and now he's blue-blue. He broke his wife's laptop and decided to replace it with a HP DV6t Special Edition laptop, picking one up for himself too. But he's not the only one suffering from discoloration, so are his laptops' screens. They're continually afflicted by the dread "Blue Screen of Death." He's called and complained and exchanged the laptops several times, but each time, BSOD. They're on laptops 7 & 8 now. What's the deal? More »
(Razor512)
EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged
By Ben Popken on December 15, 2010 1:00 PM
30 Comments
Charlie sent in his HP Mini for repair after the keyboard and mouse stopped working. They denied his warranty repair by saying that a loose tape was caused by water damage, which, while not only unlikely on the face of it, seemed impossible to Charlie as he babies his computers like they were Fabergé eggs. So he launched his campaign on HP upper management... More »
HP Can't Fix My Laptop, Wants It Back For Another Try
By Phil Villarreal on October 13, 2010 2:30 PM
52 Comments
Law Student writes in with an objection to HP's repair service, which twice sent back his laptop even more broken than it was when he sent it in. Now HP wants another crack at the machine but he's leery of giving the company another shot. More »
(SL_SD)
HP Happy To Fix My Computer For Free After I Took Them To Small Claims Court
By Laura Northrup on August 6, 2010 8:00 AM
71 Comments
Do you have a defective computer that the manufacturer refuses to repair? Emmanuel has some advice for you: take 'em to court. Facing a constantly rebooting laptop, he tells Consumerist that HP was only willing to fix it if he paid a $225 fee. Unsatisfied with this solution, he filed in small claims court, and the company offered to fix it for free. As long as he drops the case. More »
(cag2012)
HP Won't Repair My Out-Of-Warranty Laptop -- Do I Fight Or Bail?
By Phil Villarreal on August 4, 2010 3:30 PM
195 Comments
R would like to press HP to fix his broken 3-year-old laptop because he's found forums on which several other users have experienced the same breakdown, but feels skittish about fighting because his computer is long out of warranty. He'd like to test the Consumerist waters to see which way he should go. More »
(elle_emm)
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By Phil Villarreal on July 20, 2010 8:30 AM
3 Comments
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HP Laughed Off My Friend's Laptop Warranty Repair Request
By Phil Villarreal on May 17, 2010 8:30 AM
51 Comments
Andrew's friend has an HP laptop that suddenly couldn't detect wireless networks. Although the original warranty period had passed, the internet-less customer discovered HP had discovered problems like this were rampant enough that the company decided to extend the warranty. But when the friend called and tried to set up a repair ticket, the rep laughed at him and told him it would cost $249. More »
How Consumerists Are Saving Money With Consumerist
By Ben Popken on May 11, 2010 2:44 PM
32 Comments
Consumerist readers are saving money left and right using tips and techniques they learned about here from posts and from other commenters. Here's just a few a few of the ways they're able to hold onto more of their hard-earned cash: More »
(Miriam)
A MacBook Burned My Boss's Skin
By Phil Villarreal on April 28, 2010 10:40 AM
112 Comments
Miriam says her boss had her skin blistered by a MacBook. Apparently the computer ran hot, but not uncomfortably so. The next thing the MacBook attack victim knew her skin, pictured, was blistered. More »
(cag2012)
HP To Customer: We Can't Fix Your Problem, But Why Not Buy Some Discs From Us?
By Phil Villarreal on March 29, 2010 9:30 AM
30 Comments
Josh tried to get some advice on how to fix his broken HP laptop via chat and got little help. What he did get was a pitch to buy recovery discs that were irrelevant to his problem. More »
